Customer Service Lead Jobs in Colorado
Customer Service Lead jobs in Colorado concentrate in retail, telecommunications, financial services, and healthcare administration, with demand strong at both team lead and senior supervisor levels. Denver, Colorado Springs, and Aurora are the largest hiring hubs, home to established employers like DISH Network, Centura Health, and Charles Schwab, all of which maintain significant customer operations in the state. The most in-demand specialties include contact center team leadership, retail floor supervision, and escalation management. See the openings below and apply to the ones that match your experience.
Find Customer Service Lead JobsOverview
Showing 5 of 14+ Customer Service Lead jobs
Precision Employment is assisting with finding a Warehouse Operations Lead and Customer Service Associate for Beautera Professional, a Denver based beauty supply company.
Position Summary:
Oversee and actively lead the team by participating in the planning, coordination, storage, and distribution of salon, spa, and barbering products and services. Provide hands-on oversight and streamline operational procedures of daily warehouse, sales, and customer service to ensure efficient, accurate, and cost-effective performance and processes in accordance with company policies and procedures.
Customer service is a top priority. The Warehouse Operations Lead and Customer Service Associate supports sales growth with both existing and new clients by identifying customer needs and recommending products based on purchasing history. Maintaining strong attention to detail is required to ensure accurate order fulfillment, including verifying that the correct products are shipped to the correct addresses while minimizing picking and shipping errors. This position is expected to deliver excellent service at every stage of the customer experience while maintaining accurate and organized inventory as well as supporting overall operational efficiency.
Essential Functions:
Warehouse & Operations
- Lead and actively participate in receiving, storing, picking, packing, and shipping professional beauty products.
- Oversee daily warehouse operations and work alongside team members to ensure orders are fulfilled accurately and on time.
- Monitor inventory levels, review sales trends, and communicate purchasing needs to the buyer to help prevent shortages and overstock.
- Monitor inventory levels, receive, inspect, label, stock, and organize merchandise using FIFO methods.
- Review purchase orders, packing slips, and shipping documents for accuracy.
- Track defective or damaged merchandise and report issues to management.
- Maintain warehouse cleanliness, organization, and safety standards.
- Operate warehouse equipment and tools, including forklifts, safely and according to company procedures.
- Identify opportunities to improve warehouse processes, increase efficiency, and reduce operating costs.
- Identify and report safety concerns, security risks, or theft.
Customer Service & Sales
- Provide exceptional customer service by phone, email, and in person.
- Answer customer questions, take orders, provide product information, and resolve customer complaints or shipping issues promptly and professionally.
- Develop an understanding of customer needs and recommend products based on purchasing history and current promotions.
- Maintain knowledge of products, pricing, promotions, payment policies, exchange procedures and security practices.
- Sell products on behalf of the company, compute sales totals and process cash and credit card transactions.
- Communicate with customers about new products, promotions, and special opportunities.
- Represent the company in a professional manner at all times.
- Assist staff as needed.
Order Fulfillment & Shipping
- Pull and accurately pack customer orders, verifying product numbers, quantities, shipping addresses, special instructions, and attention lines prior to shipment to prevent errors.
- Oversee the complete order cycle, including sales order entry, generating picking tickets, verifying order accuracy, processing payments, printing shipping labels, ensuring correct labeling of packages, invoicing customers, and posting transaction updates in our ERP.
- Assist in scheduling, coordinating and tracking deliveries and pick-up options as needed.
- Select efficient and cost-effective shipping methods while ensuring products are protected and delivered safely and on time.
- Maintain extreme attention to detail and accuracy with numbers, pricing, and order documentation, including sales, exchanges, shipments, and inventory records.
- Reuse and repurpose appropriate boxing and packing materials whenever possible to keep packaging costs to the minimum possible while maintaining product protection and professional presentation.
- Assess office supply needs, place orders, confirm receipt of goods, and unpack merchandise as required.
All Positions
- Maintain a high level of confidentiality with private client and company information.
- Perform other duties as assigned.
Basic Skills
- Customer-focused and genuinely enjoy helping people.
- Talking to others to convey information effectively.
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action, especially with safety concerns.
- Understanding written sentences and paragraphs in work related processes and documents.
- Highly organized with exceptional attention to detail.
- A clear and professional communicator.
- Proactive and solutions-oriented when it comes to improving processes.
- Comfortable working in a fast-paced environment where priorities can change.
- Comfortable balancing customer service with hands-on warehouse responsibilities.
Social Skills
- Social perceptiveness, which is being aware of others' reactions and understanding why they react as they do.
- Coordination with adjusting actions in relation to others' actions.
- Service orientation mentality, which is actively looking for ways to help people.
- Negotiation tactics including bringing others together and trying to reconcile differences.
- Instructing and teaching others how to perform a task.
- A dependable team player who is comfortable taking initiative and leading by example.
System Skills
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Computer proficient and willing to learn new systems. Experience with Insxql, ERP or other ERP a plus.
- Strong with numbers, inventory, orders, and documentation.
- Experienced in warehouse operations, shipping, inventory, customer service, or professional beauty distribution is preferred.
Physical Demands
The employee is required to frequently stand, walk, sit, bend, use hands, reach and lift with arms, climb, stoop, kneel, crouch, or crawl. The employee is required to frequently lift more than 50 pounds without assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The employee works primarily in a warehouse and office environment but may also be exposed to outdoor weather conditions, including extreme cold or extreme heat. This position is around equipment, such as a forklift, and safety is a top priority. Forklift experience is a plus.
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Beautera Professional is an equal opportunity employer.
Pay: $22.00 - $25.00 per hour
Benefits:
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Precision Employment is assisting with finding a Warehouse Operations Lead and Customer Service Associate for Beautera Professional, a Denver based beauty supply company.
Position Summary:
Oversee and actively lead the team by participating in the planning, coordination, storage, and distribution of salon, spa, and barbering products and services. Provide hands-on oversight and streamline operational procedures of daily warehouse, sales, and customer service to ensure efficient, accurate, and cost-effective performance and processes in accordance with company policies and procedures.
Customer service is a top priority. The Warehouse Operations Lead and Customer Service Associate supports sales growth with both existing and new clients by identifying customer needs and recommending products based on purchasing history. Maintaining strong attention to detail is required to ensure accurate order fulfillment, including verifying that the correct products are shipped to the correct addresses while minimizing picking and shipping errors. This position is expected to deliver excellent service at every stage of the customer experience while maintaining accurate and organized inventory as well as supporting overall operational efficiency.
Essential Functions:
Warehouse & Operations
- Lead and actively participate in receiving, storing, picking, packing, and shipping professional beauty products.
- Oversee daily warehouse operations and work alongside team members to ensure orders are fulfilled accurately and on time.
- Monitor inventory levels, review sales trends, and communicate purchasing needs to the buyer to help prevent shortages and overstock.
- Monitor inventory levels, receive, inspect, label, stock, and organize merchandise using FIFO methods.
- Review purchase orders, packing slips, and shipping documents for accuracy.
- Track defective or damaged merchandise and report issues to management.
- Maintain warehouse cleanliness, organization, and safety standards.
- Operate warehouse equipment and tools, including forklifts, safely and according to company procedures.
- Identify opportunities to improve warehouse processes, increase efficiency, and reduce operating costs.
- Identify and report safety concerns, security risks, or theft.
Customer Service & Sales
- Provide exceptional customer service by phone, email, and in person.
- Answer customer questions, take orders, provide product information, and resolve customer complaints or shipping issues promptly and professionally.
- Develop an understanding of customer needs and recommend products based on purchasing history and current promotions.
- Maintain knowledge of products, pricing, promotions, payment policies, exchange procedures and security practices.
- Sell products on behalf of the company, compute sales totals and process cash and credit card transactions.
- Communicate with customers about new products, promotions, and special opportunities.
- Represent the company in a professional manner at all times.
- Assist staff as needed.
Order Fulfillment & Shipping
- Pull and accurately pack customer orders, verifying product numbers, quantities, shipping addresses, special instructions, and attention lines prior to shipment to prevent errors.
- Oversee the complete order cycle, including sales order entry, generating picking tickets, verifying order accuracy, processing payments, printing shipping labels, ensuring correct labeling of packages, invoicing customers, and posting transaction updates in our ERP.
- Assist in scheduling, coordinating and tracking deliveries and pick-up options as needed.
- Select efficient and cost-effective shipping methods while ensuring products are protected and delivered safely and on time.
- Maintain extreme attention to detail and accuracy with numbers, pricing, and order documentation, including sales, exchanges, shipments, and inventory records.
- Reuse and repurpose appropriate boxing and packing materials whenever possible to keep packaging costs to the minimum possible while maintaining product protection and professional presentation.
- Assess office supply needs, place orders, confirm receipt of goods, and unpack merchandise as required.
All Positions
- Maintain a high level of confidentiality with private client and company information.
- Perform other duties as assigned.
Basic Skills
- Customer-focused and genuinely enjoy helping people.
- Talking to others to convey information effectively.
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action, especially with safety concerns.
- Understanding written sentences and paragraphs in work related processes and documents.
- Highly organized with exceptional attention to detail.
- A clear and professional communicator.
- Proactive and solutions-oriented when it comes to improving processes.
- Comfortable working in a fast-paced environment where priorities can change.
- Comfortable balancing customer service with hands-on warehouse responsibilities.
Social Skills
- Social perceptiveness, which is being aware of others' reactions and understanding why they react as they do.
- Coordination with adjusting actions in relation to others' actions.
- Service orientation mentality, which is actively looking for ways to help people.
- Negotiation tactics including bringing others together and trying to reconcile differences.
- Instructing and teaching others how to perform a task.
- A dependable team player who is comfortable taking initiative and leading by example.
System Skills
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Computer proficient and willing to learn new systems. Experience with Insxql, ERP or other ERP a plus.
- Strong with numbers, inventory, orders, and documentation.
- Experienced in warehouse operations, shipping, inventory, customer service, or professional beauty distribution is preferred.
Physical Demands
The employee is required to frequently stand, walk, sit, bend, use hands, reach and lift with arms, climb, stoop, kneel, crouch, or crawl. The employee is required to frequently lift more than 50 pounds without assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The employee works primarily in a warehouse and office environment but may also be exposed to outdoor weather conditions, including extreme cold or extreme heat. This position is around equipment, such as a forklift, and safety is a top priority. Forklift experience is a plus.
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Beautera Professional is an equal opportunity employer.
Pay: $22.00 - $25.00 per hour
Benefits:
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
See All 14 Customer Service Lead Jobs in Colorado
Find roles in Colorado that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Colorado
Where Colorado roles are concentrated, by current openings.
Customer Service Lead Job Market in Colorado
A snapshot from current Colorado openings, updated as new roles post.
Who's Hiring
What Colorado Employers Look For
The qualifications that appear most often in customer service lead jobs across Colorado.
- Two or more years of customer service experience with demonstrated team leadership responsibilities
- Proven ability to coach, mentor, and performance-manage a team of frontline representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong conflict resolution skills and experience handling escalated customer situations
- High school diploma required, with an associate or bachelor's degree preferred by most Colorado employers
- Availability for variable shifts including evenings and weekends in fast-paced Colorado contact center environments
Customer Service Lead Jobs in Colorado: Frequently Asked Questions
How do you become a customer service lead in Colorado?
Most customer service lead roles in Colorado require starting as a frontline representative and building experience over several years before moving into a leadership role. Colorado does not require a state-issued license for this position. Employers typically look for candidates who have informally led shifts or trained peers, and completing a business communication or supervisory skills certificate through a community college like Front Range Community College or Red Rocks Community College can strengthen a candidacy.
Which companies hire customer service leads in Colorado?
Colorado customer service lead roles are posted by Serenity Healthcare, FedEx Office, and Spark and others right now, based on current listings on Migrate Mate as of September 2026. Colorado's concentration of telecommunications, healthcare, and financial services headquarters means openings appear consistently across both large enterprise contact centers and regional operations.
Which Colorado cities have the most customer service lead jobs?
Denver, Lakewood, and Colorado Springs have the most customer service lead openings in Colorado. Denver drives the largest share because of its dense concentration of corporate headquarters and regional operations in finance, healthcare, and telecom, while Colorado Springs and Aurora generate steady demand through military-affiliated service centers, large retail operations, and healthcare networks that require dedicated lead-level support staff.
Are there remote customer service lead jobs in Colorado?
Yes, and more than most fields, since customer service leadership translates well to distributed team management. About 0% of customer service lead openings tied to Colorado are remote or hybrid as of September 2026, reflecting the role's strong digital infrastructure in the state. Fully remote openings tend to concentrate in contact center and SaaS support environments, where Colorado-based employers routinely manage distributed frontline teams.
How can I get hired as a customer service lead in Colorado with little or no experience?
The most realistic entry path is securing a frontline customer service role and volunteering to train new hires or cover lead duties during absences. Large Colorado employers like DISH Network and UCHealth regularly hire customer service associates and promote internally into lead roles. Earning a supervisory skills or business communication certificate from a Colorado community college, and moving laterally from roles like shift coordinator, team trainer, or quality assurance reviewer, accelerates that path significantly.
Where can I find and apply to customer service lead jobs in Colorado?
You can find and apply to customer service lead jobs in Colorado on Migrate Mate, which lists current Colorado openings updated regularly. Search the listings to identify roles that match your industry background and shift preferences, then apply directly to the ones that fit your experience level and target location within the state.
See All 14 Customer Service Lead Jobs in Colorado
Find roles in Colorado that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs