Support Lead Jobs in Colorado
Support Lead jobs in Colorado are in steady demand, with openings concentrated in technology, telecommunications, healthcare operations, and financial services across a workforce that values both technical depth and team leadership. Denver, Colorado Springs, and Boulder account for the largest share of hiring, where employers such as Comcast, Centura Health, and Arrow Electronics maintain substantial support operations. The most consistent openings are in IT support leadership, customer experience management, and technical helpdesk supervision. See the openings below and apply to the ones that match your experience.
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Showing 5 of 11+ Support Lead jobs
About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The target salary range for this position is $25.30 - $31.63. We also offer generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
Location
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site a minimum of three (3) days per week and up to five (5) days as needed. Employees must work within the state of Colorado on their off-site days.
What You’ll Do
At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.
Division of Economic Security:
Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.
The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).
Denver Human Services is currently seeking highly skilled applicants for the position of Child Support Establishment Lead Technician to work in our dynamic Economic Security Division (ESD).
CSS partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.
The Lead Establishment Child Support Technician:
- Provides on-the-job training, mentors new and tenured employees. Collaborates with the training unit on course content, materials and case reviews
- Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented. Reviews and analyzes case records and reports for completeness, accuracy and timeliness. Identifies compliance and production problems
- Develops or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage
- Identifies and evaluates relevant case issues; researches and reviews information to determine appropriate legal actions; participates in the discovery process; interviews and negotiates with parents, prepares legal actions and corresponding documents; may be asked to provide court testimony
- Provides work instruction and assists employees with difficult and/or unusual assignments
- Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion. Resolves problems encountered during daily operations and determines appropriate solutions. Acts as a mediator when problems occur between clients and employees
- Reviews unit procedures, assist in the development or revision of needed procedures. Recommends and implements process improvement. Contributes to the development of the performance enhancement plan, documents performance, provides performance feedback, and furnishes information for the formal performance evaluation
- Responds orally to informal grievances and relays information to the supervisor. Documents situations which may be cause for disciplinary action and provides this information to the supervisor
- Performs technical work by following an administrative or judicial process to provide services to clients involving establishment, enforcement and/or modification of child support obligations
- Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
- Experience with Colorado's Automated Child Support Enforcement System (ACSES)
- Experience with CSE Tools in a professional capacity
- Proven Experience with tracking and identifying metrics as measurements of success
- Professional experience in process improvement as well as developing and implementing trainings for team members
- Desire to mentor team members to support their professional development
- Experience with Colorado's Automated Child Support Enforcement System (ACSES)
- Experience in LEAN principles
Required Minimum Qualifications
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience Requirement: Five (5) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
Application Deadline
This position is expected to stay open until November 17, 2026. Please submit your application as soon as possible and no later than November 17th at midnight to ensure consideration.
About Everything Else
Job Profile
CS2954 Child Support Technician LeadTo view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
UnlimitedPosition Salary Range
$25.30 - $37.96Target Pay
$25.30-31.00 Based on experienceAgency
Denver Human ServicesRedeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The target salary range for this position is $25.30 - $31.63. We also offer generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
Location
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site a minimum of three (3) days per week and up to five (5) days as needed. Employees must work within the state of Colorado on their off-site days.
What You’ll Do
At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.
Division of Economic Security:
Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.
The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).
Denver Human Services is currently seeking highly skilled applicants for the position of Child Support Establishment Lead Technician to work in our dynamic Economic Security Division (ESD).
CSS partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.
The Lead Establishment Child Support Technician:
- Provides on-the-job training, mentors new and tenured employees. Collaborates with the training unit on course content, materials and case reviews
- Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented. Reviews and analyzes case records and reports for completeness, accuracy and timeliness. Identifies compliance and production problems
- Develops or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage
- Identifies and evaluates relevant case issues; researches and reviews information to determine appropriate legal actions; participates in the discovery process; interviews and negotiates with parents, prepares legal actions and corresponding documents; may be asked to provide court testimony
- Provides work instruction and assists employees with difficult and/or unusual assignments
- Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion. Resolves problems encountered during daily operations and determines appropriate solutions. Acts as a mediator when problems occur between clients and employees
- Reviews unit procedures, assist in the development or revision of needed procedures. Recommends and implements process improvement. Contributes to the development of the performance enhancement plan, documents performance, provides performance feedback, and furnishes information for the formal performance evaluation
- Responds orally to informal grievances and relays information to the supervisor. Documents situations which may be cause for disciplinary action and provides this information to the supervisor
- Performs technical work by following an administrative or judicial process to provide services to clients involving establishment, enforcement and/or modification of child support obligations
- Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
- Experience with Colorado's Automated Child Support Enforcement System (ACSES)
- Experience with CSE Tools in a professional capacity
- Proven Experience with tracking and identifying metrics as measurements of success
- Professional experience in process improvement as well as developing and implementing trainings for team members
- Desire to mentor team members to support their professional development
- Experience with Colorado's Automated Child Support Enforcement System (ACSES)
- Experience in LEAN principles
Required Minimum Qualifications
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience Requirement: Five (5) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
Application Deadline
This position is expected to stay open until November 17, 2026. Please submit your application as soon as possible and no later than November 17th at midnight to ensure consideration.
About Everything Else
Job Profile
CS2954 Child Support Technician LeadTo view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
UnlimitedPosition Salary Range
$25.30 - $37.96Target Pay
$25.30-31.00 Based on experienceAgency
Denver Human ServicesRedeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
See All 11 Support Lead Jobs in Colorado
Find roles in Colorado that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in Colorado
Where Colorado roles are concentrated, by current openings.
Support Lead Job Market in Colorado
A snapshot from current Colorado openings, updated as new roles post.
Who's Hiring
What Colorado Employers Look For
The qualifications that appear most often in support lead jobs across Colorado.
- Three or more years of experience in a technical or customer support environment
- Demonstrated experience supervising or mentoring a support team of at least five people
- Proficiency with CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for escalation handling and stakeholder updates
- Experience developing team performance metrics, reporting dashboards, or quality assurance processes
- Associate or bachelor's degree in business, information technology, or a related field preferred
Support Lead Jobs in Colorado: Frequently Asked Questions
How do you become a support lead in Colorado?
Most support lead roles in Colorado are reached by building several years of front-line support experience and then stepping into a senior individual contributor or team lead role. Colorado does not require a state-issued license for support lead positions outside of regulated industries. Employers in Colorado typically look for candidates who have held roles such as senior support specialist, support analyst, or team coordinator and who can demonstrate measurable results in coaching and process improvement.
Which companies hire support leads in Colorado?
Companies currently hiring support leads in Colorado include Five Below, Google, and Trinzic, per current listings on Migrate Mate as of November 2026. Colorado's strong technology corridor along the Front Range and its large healthcare systems mean that both enterprise software companies and integrated health networks are among the most active employers for this role.
Which Colorado cities have the most support lead jobs?
Denver, Boulder, and Durango have the most support lead openings in Colorado. Denver drives the largest share because it is home to regional headquarters for technology, telecom, and financial services firms, while Colorado Springs and Boulder add significant volume through defense contractors, research institutions, and mid-size tech companies that maintain dedicated support operations in those markets.
Are there remote support lead jobs in Colorado?
Yes, and more than most fields, because support lead work in technology and customer operations is well suited to distributed teams. About 25% of support lead openings tied to Colorado are remote or hybrid as of November 2026, reflecting how common fully remote support infrastructure has become at Colorado-based tech and SaaS companies. Roles that require hands-on lab or hardware support remain predominantly on-site.
How can I get hired as a support lead in Colorado with little or no experience?
The most realistic entry path is moving into a team lead or shift lead position within a company where you are already a top-performing support specialist. Large Colorado employers such as Comcast and Centura Health run internal development programs that prepare senior agents for supervisory responsibilities. Pursuing a CompTIA certification or an ITIL Foundation credential strengthens candidacy even without prior lead experience, and lateral moves from quality assurance analyst or training coordinator roles are common stepping stones in Colorado's technology and healthcare support markets.
Where can I find and apply to support lead jobs in Colorado?
You can find and apply to support lead jobs in Colorado on Migrate Mate, which lists current Colorado openings. Search the roles that fit your background and apply directly to the ones that match your experience level and preferred location or work arrangement.
See All 11 Support Lead Jobs in Colorado
Find roles in Colorado that match your experience and apply in just a few clicks.
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