Support Analyst Jobs in Colorado

Summary of Job Responsibilities

The Investment Application Support Analyst will be responsible for resolving data, operational, and workflow issues within the public and private markets investment systems. The Analyst will also work with end users to assist with documenting and developing business requirements for the investment systems.

Essential Duties and Responsibilities

Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations.

• Participates in the production support rotation, providing coverage of the day-to-day functional and operational issues within the investment systems

• Validates control checks daily for data integrity of the data warehouse, private markets, and order management systems, and identifies and proposes solutions to exceptions

• Serves as a Data Steward to ensure accuracy and completeness of data within the investment systems

• Documents current business processes, investigates investment customers’ business needs, and translates them into clear, detailed, functional requirements

• Liaises between business users, technical teams, and software vendors to investigate and/or develop solutions to business/systems issues

• Creates and modifies dashboards and reports to assist with investment analysis, reconciliations, and system performance.

• Provides research assistance and functionality testing for investment system implementations and upgrades

• Facilitates demonstrations, user acceptance testing, creation of job aids, and occasional training activities for the release of new system enhancements and functionality

• Completes quarterly and annual reporting requirements as defined by policy or statute

• Provides coverage of Investment Operations’ responsibilities, including processing of corporate actions, cash management, trade settlements, and reconciliation of positions, cash, and transactions.

• Cross-trains and cross-covers Investment Operation’s desks for contingency backup and knowledge growth

• Maintains up-to-date documentation, procedures, and policies

• Carries out other duties as assigned

Job Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or closely related field; five years of Investment Operations, Investment Accounting, and/or Investment System experience; or equivalent combination of education and experience

• Broad knowledge of public and private market investment instruments and familiarity with investment-related software such as BlackRock Aladdin, Bloomberg, and LongView. Experience with Snowflake and Power BI preferred.

• Experience creating documentation such as business requirements, process diagrams, and test cases

• Ability to succinctly and clearly communicate complex business requirements and technical information to various stakeholders

• Experience with business process modeling, business analysis, and Agile methodology

• Experience leveraging AI tools to enhance productivity and efficiency, proactively identifying opportunities to apply emerging technologies that improve workflows and outcomes

• Strong analytical skills (Assessment / Decision Making / Problem Solving)

• Interpersonal skills including customer service, training, and conflict management

• Effective oral, written, and presentation communication skills

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Standard office environment with frequent telephone communication, computer operation, and other office productivity machinery, such as a copy and printer machine.

• Occasional moving and positioning supplies in excess of 20 pounds

• All employees are expected to present themselves in a professional manner in alignment with the financial services industry

Hybrid Work Option

• Opportunity to work from home up to three days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy.

Interested Candidates:

Complete the employment application online at www.copera.org/careers. Have copies of your resume and cover letter available to upload. As part of the online application, you will be asked for a response to the following questions.

• Describe a time when you were required to resolve a complex data issue. What steps did you take to research, test, and resolve the problem?

• How do you successfully balance production support with other responsibilities?

• Describe your approach to business analysis. What methods have you found most and least effective?

• How do you bridge communication gaps between business users, technical staff, and vendors?

JOB DESCRIPTION DISCLAIMER:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee. Duties, responsibilities, and activities may change or be assigned with or without notice.

Unfortunately, at this time, PERA cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US.

All Colorado PERA employees are subject to PERA’s Ethics Policy and some employees are subject to the Personal Trading Policy. These policies include restrictions on outside business activities and employment and have certain requirements on personal trading. You may request copies of these policies from PERA’s talent acquisition team and any questions can be answered by PERA’s Investment Administration team.

Why Work at PERA

Colorado PERA offers more than a traditional pension career. We are a mission-driven organization with a growing focus on technology and modernization. Employees have the opportunity to do meaningful work with a real impact on over 700,000 members. From enhancing digital tools and member experiences to supporting major enterprise initiatives, employees are part of meaningful, future-focused work that blends public service with innovation. We take pride in our inclusive culture, career development opportunities, and our consistent recognition as a Top Workplace based on employee feedback. PERA is a place to connect, contribute, and be part of something bigger.

A Culture That Cares

At PERA, leveraging employee strengths and supporting strong engagement are the foundations of our culture. Employees are encouraged to grow through development opportunities and internal career movement, while also being part of an organization where people feel respected, informed, and included. Collaboration is encouraged across teams, allowing employees to learn from one another and contribute in ways that maximize their unique skills. We strive to foster an environment where employees can do their best work and feel supported by the people around them

An Employer that Invests in You

PERA invests in our employees in ways that matter; from comprehensive benefits and generous paid time-off to thoughtful everyday amenities that enhance the office experience. Employees are encouraged to continue learning through training, mentoring, and development at every stage of their careers. We champion a workplace where people feel valued, inspired, and equipped to grow.

Join Us
If you’re energized by meaningful work, motivated by an organization that evolves with a changing world and looking for an employer that invests in you, then consider joining PERA’s team. Learn more about careers at PERA at copera.org/careers.

Position Title: Investment Applications Support Analyst
Division: Investment Operations
Reports to: Manager, Investment Data and Business Analysis
Job Status: Full-time, Exempt
Salary: $105,000.00 to $115,000.00 Annual, Commensurate with experience
Posting Dates: 09/25/2026 to 10/04/2026