Customer Experience Manager Jobs in Colorado
Customer Experience Manager jobs in Colorado are in strong demand, concentrated in tech, financial services, retail, and telecommunications sectors, with openings at every level from team lead to director. Denver, Colorado Springs, and Boulder anchor most of the hiring, where companies like DISH Network, Charles Schwab, and Vail Resorts maintain large customer-facing operations. The most sought-after specialties in Colorado are digital CX transformation, customer journey mapping, and omnichannel support strategy. Find a role that fits below and apply directly.
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Showing 5 of 24+ Customer Experience Manager jobs
Salon Customer Experience Specialist
The Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. This role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. In addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. By combining exceptional customer service with product knowledge and sales focus, this role helps build client trust, boost revenue and reinforces the salon's commitment to delivering expert care beyond the chair.
Primary Responsibilities:
Sales
- Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
- Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets.
- Educates guests on the benefits and usage of products to support their at-home care routine.
- Partners with stylists to reinforce product recommendations during checkout.
- Supports the execution of in-salon promotions, product launches and limited time offers.
- Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position.
- Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate.
- Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.
Customer Service
- Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
- Engages and actively listens; ensures guests feel supported, and excited to return.
- Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.
- Communicates effectively with guests to confirm appointments and answer questions.
- Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists.
- Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail.
General Operations
- Meets or exceeds company attendance and on-time standards.
- Participates in ongoing skills development through company and/or vendor provided training and skill practice.
- Promotes and supports events that drive traffic, client engagement, and service bookings.
- Participates in team meetings and training to stay aligned with salon goals.
- Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing.
- Upholds salon cleanliness and organization standards within front desk and salon retail area.
- Handles phone and in person inquiries with efficiency and professionalism.
- Supports inventory management by tracking product levels, restocking retail shelves and alerting leadership of low stock.
- Follows salon policies and procedures, including safety, sanitation, and compliance protocols.
Qualifications:
- Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
- Results: Solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
- Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
- Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range
USD $15.25/Hr -USD $19.07/Hr.
Salon Customer Experience Specialist
The Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. This role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. In addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. By combining exceptional customer service with product knowledge and sales focus, this role helps build client trust, boost revenue and reinforces the salon's commitment to delivering expert care beyond the chair.
Primary Responsibilities:
Sales
- Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
- Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets.
- Educates guests on the benefits and usage of products to support their at-home care routine.
- Partners with stylists to reinforce product recommendations during checkout.
- Supports the execution of in-salon promotions, product launches and limited time offers.
- Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position.
- Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate.
- Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.
Customer Service
- Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
- Engages and actively listens; ensures guests feel supported, and excited to return.
- Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.
- Communicates effectively with guests to confirm appointments and answer questions.
- Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists.
- Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail.
General Operations
- Meets or exceeds company attendance and on-time standards.
- Participates in ongoing skills development through company and/or vendor provided training and skill practice.
- Promotes and supports events that drive traffic, client engagement, and service bookings.
- Participates in team meetings and training to stay aligned with salon goals.
- Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing.
- Upholds salon cleanliness and organization standards within front desk and salon retail area.
- Handles phone and in person inquiries with efficiency and professionalism.
- Supports inventory management by tracking product levels, restocking retail shelves and alerting leadership of low stock.
- Follows salon policies and procedures, including safety, sanitation, and compliance protocols.
Qualifications:
- Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
- Results: Solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
- Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
- Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range
USD $15.25/Hr -USD $19.07/Hr.
See All 24 Customer Experience Manager Jobs in Colorado
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Find JobsCustomer Experience Manager Jobs by City in Colorado
Where Colorado roles are concentrated, by current openings.
Customer Experience Manager Job Market in Colorado
A snapshot from current Colorado openings, updated as new roles post.
Who's Hiring
What Colorado Employers Look For
The qualifications that appear most often in customer experience manager jobs across Colorado.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years managing customer experience teams or programs
- Demonstrated proficiency with CRM platforms such as Salesforce or HubSpot
- Experience developing and analyzing customer satisfaction and NPS metrics
- Strong cross-functional collaboration skills with product, sales, and operations teams
- Familiarity with voice-of-customer tools and customer journey mapping methodologies
Customer Experience Manager Jobs in Colorado: Frequently Asked Questions
How do you become a customer experience manager in Colorado?
Most Colorado employers expect a bachelor's degree in business, communications, or marketing, paired with progressive experience in customer service or operations roles. There is no state-issued license required for this role in Colorado. Candidates who advance fastest typically build a portfolio of measurable CX improvements, earn a Certified Customer Experience Professional designation, and move up through team lead or customer success roles at Colorado's large tech, financial, or hospitality employers.
Which companies hire customer experience managers in Colorado?
Colorado customer experience manager roles are posted by Tesla, PetSmart, and Numotion and others right now, based on current listings on Migrate Mate as of November 2026. Colorado's concentration of tech firms, financial services companies, and hospitality brands means openings appear across a wide range of industries throughout the year.
Which Colorado cities have the most customer experience manager jobs?
Denver, Boulder, and Lone Tree lead Colorado for customer experience manager openings. Denver dominates because it is home to the regional headquarters of major financial, tech, and telecom employers, while Colorado Springs and Boulder attract openings through their growing tech sectors and large consumer-facing operations anchored by established corporate campuses.
Are there remote customer experience manager jobs in Colorado?
Yes, and more than most fields. About 75% of customer experience manager openings tied to Colorado are remote or hybrid as of November 2026, reflecting how much of the role centers on digital tools, data analysis, and cross-functional communication rather than in-person operations. Strategy, analytics, and program management functions within CX are the most consistently remote, while roles tied to contact center oversight often require on-site presence.
How can I get hired as a customer experience manager in Colorado with little or no experience?
The most realistic entry path is moving laterally from a customer success, support specialist, or account coordinator role at a Colorado tech or financial services company. Large Colorado employers like DISH Network and Charles Schwab regularly hire for customer service team lead and associate CX analyst roles that build directly toward a manager title. Earning a Certified Customer Experience Professional credential and building a portfolio showing measurable service improvements, even from earlier support roles, gives candidates a concrete edge when applying.
Where can I find and apply to customer experience manager jobs in Colorado?
You can find and apply to customer experience manager jobs in Colorado on Migrate Mate, which lists current Colorado openings from employers hiring right now. Find roles that fit your experience and location, and apply directly to the ones that match.
See All 24 Customer Experience Manager Jobs in Colorado
Find roles in Colorado that match your experience and apply in just a few clicks.
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