Customer Success Director Jobs in Miami, FL
Customer Success Director jobs in Miami are concentrated in Brickell, Wynwood, and Coral Gables, driven by demand from SaaS platforms, fintech firms, and healthcare technology companies that anchor South Florida's fast-growing tech corridor. Employers actively hiring include Alpaca, Centella, and Fetcherr. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 63+ Customer Success Director jobs
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
See All 63 Customer Success Director Jobs in Miami
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Find JobsCustomer Success Director Job Market in Miami
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
Customer Success Director Jobs in Miami: Frequently Asked Questions
How do I get a customer success director job in Miami?
Focus your search on Brickell's fintech and financial services firms, the SaaS and cloud companies clustered in Coral Gables and Doral, and the health technology employers expanding across the Miami metro. A background managing enterprise accounts or leading CS teams in a recurring-revenue business gives you a strong edge. Spanish fluency is a practical differentiator in Miami's bilingual, Latin America-facing market, and experience with regional or international client portfolios stands out.
Which companies hire customer success directors in Miami?
Miami customer success director roles are posted by Alpaca, Centella, and Fetcherr and others right now, based on current listings on Migrate Mate as of November 2026. Hiring is spread across fast-scaling SaaS startups, established fintech platforms, and regional healthcare and insurance technology firms that serve both domestic and Latin American enterprise clients.
Are there remote customer success director jobs in Miami?
Yes, customer success director work is relatively remote-friendly since most of the role centers on digital communication, account strategy, and data review rather than in-person presence. About 73% of customer success director openings tied to Miami are remote or hybrid as of November 2026, with fully on-site roles more common at companies serving enterprise clients who expect regular face time. Strategic and reporting functions tend to be the most location-flexible in the Miami market.
How can I get a customer success director job in Miami with little or no experience?
The most realistic entry path is moving into a senior customer success manager role at one of Miami's mid-size SaaS or fintech companies, then building toward director-level responsibility. Local health tech employers and payments platforms frequently hire account managers who can grow into leadership. Demonstrating measurable retention results, experience with enterprise renewals, and bilingual fluency in English and Spanish meaningfully shortens the path to a director title in Miami.
Which industries hire the most customer success directors in Miami?
Most customer success director openings in Miami sit in Technology & Software and Banking & Financial Services, per current listings on Migrate Mate as of November 2026. Miami's position as a gateway to Latin American markets drives demand for customer success leadership at companies managing complex, cross-border enterprise relationships in these sectors.
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