Customer Service Management Jobs in Indiana
Customer Service Management jobs in Indiana concentrate in retail, healthcare, financial services, and manufacturing support, with openings at every level from team lead to director of customer experience. Indianapolis, Fort Wayne, and South Bend are the busiest hiring metros, anchored by major employers such as Eli Lilly, Salesforce, and Anthem. The most in-demand specialties are call center operations management, omnichannel service leadership, and client success management for B2B firms. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 237+ Customer Service Management jobs
PURPOSE
Coordinate and direct student management in support of the Code of Conduct; coordinate student disciplinary processes, safety programs and functions in support of transportation operations and activities; coordinate communications, student management training for bus drivers and bus assistants, initial response to bus accidents and dissimulation of information to assure the safe and secure transportation of students on district buses; coordinate the schedule of assigned personnel and supervise their performance.
MINIMUM QUALIFICATIONS
- Four years in student transportation, or related field preferred.
- Strong, computer, organizational, and oral and written communication skills.
- Work effectively with all individuals, resolve conflicts, and make sound decisions.
- Expert knowledge of Indiana Department of Education (IDOE) transportation laws, FMCSA regulations, and industry best practices. Must possess (or obtain within 180 days) and maintain a valid Indiana Commercial Driver’s License (CDL) with Class B, School Bus (S), and Passenger (P) endorsements.
ESSENTIAL FUNCTIONS
- Develop, coordinate and direct strategies to manage student conduct and create an environment on district school buses and at bus stops to positively affect the order, safety and rights of all students.
- Coordinate communications with transportation staff, school and district administrators, parents and community regarding student discipline to assure compliance with the Code of Conduct and District policies.
- Coordinate and facilitate in-service training for bus drivers, bus assistants and transportation office staff. Provide direction and guidance for working with student conduct, parents, general public and safety and security concerns.
- Develop and implement strategies for safety, security, and possible disasters related to school buses and transportation facilities. Train all transportation personnel on these strategies.
- Coordinate and facilitate communications with the District Security Department, City, County, and State Law Enforcement Agencies as it relates to the safety and security of students, staff and school buses.
- Coordinate with Transportation Security and Student Management Mobile Officers.
- Coordinate, develop and manage procedures for response to all bus accidents and student medical emergencies that occur on the bus.
- Develop, coordinate and direct procedures for responding to disastrous weather conditions. Assist with monitoring and evaluating weather conditions related to school closure consideration.
- Foster a professional environment focused on accountability and student-centric service.
- Ensure timely and appropriate resolution of transportation conflicts, students behavior issues, and driver concerns.
- Assist in the training of new drivers and continuous professional learning for bus drivers and assistants
- Conduct observation rides to assess driver performance and safety practices; provide ongoing training and coaching as needed.
- Perform related duties as assigned by the Administrator to meet the particular needs of the building/unit.
PHYSICAL REQUIREMENTS
To perform the essential functions of this job effectively and safely, employees must meet the following physical qualifications:
- Communication Skills: Ability to speak clearly and hear effectively in various environments.
- Manual Dexterity: Adeptness in the use of hands and fingers.
- Postural Endurance: Sit or stand for prolonged periods, as the job requires.
- Flexibility: Ability to bend at the waist, kneel, or crouch to perform specific duties.
- Visual Acuity: Close vision ability with the capacity to adjust focus.
- Mobility: Freedom to sit or walk at will throughout the work environment.
- Strength and Stamina: Capability to lift, carry, push, or pull up to fifty (50) pounds or more.
- Outdoor Work: Tolerance of work outside in various weather conditions.
FWCS will reasonably accommodate individuals with disabilities to perform these essential functions.
PURPOSE
Coordinate and direct student management in support of the Code of Conduct; coordinate student disciplinary processes, safety programs and functions in support of transportation operations and activities; coordinate communications, student management training for bus drivers and bus assistants, initial response to bus accidents and dissimulation of information to assure the safe and secure transportation of students on district buses; coordinate the schedule of assigned personnel and supervise their performance.
MINIMUM QUALIFICATIONS
- Four years in student transportation, or related field preferred.
- Strong, computer, organizational, and oral and written communication skills.
- Work effectively with all individuals, resolve conflicts, and make sound decisions.
- Expert knowledge of Indiana Department of Education (IDOE) transportation laws, FMCSA regulations, and industry best practices. Must possess (or obtain within 180 days) and maintain a valid Indiana Commercial Driver’s License (CDL) with Class B, School Bus (S), and Passenger (P) endorsements.
ESSENTIAL FUNCTIONS
- Develop, coordinate and direct strategies to manage student conduct and create an environment on district school buses and at bus stops to positively affect the order, safety and rights of all students.
- Coordinate communications with transportation staff, school and district administrators, parents and community regarding student discipline to assure compliance with the Code of Conduct and District policies.
- Coordinate and facilitate in-service training for bus drivers, bus assistants and transportation office staff. Provide direction and guidance for working with student conduct, parents, general public and safety and security concerns.
- Develop and implement strategies for safety, security, and possible disasters related to school buses and transportation facilities. Train all transportation personnel on these strategies.
- Coordinate and facilitate communications with the District Security Department, City, County, and State Law Enforcement Agencies as it relates to the safety and security of students, staff and school buses.
- Coordinate with Transportation Security and Student Management Mobile Officers.
- Coordinate, develop and manage procedures for response to all bus accidents and student medical emergencies that occur on the bus.
- Develop, coordinate and direct procedures for responding to disastrous weather conditions. Assist with monitoring and evaluating weather conditions related to school closure consideration.
- Foster a professional environment focused on accountability and student-centric service.
- Ensure timely and appropriate resolution of transportation conflicts, students behavior issues, and driver concerns.
- Assist in the training of new drivers and continuous professional learning for bus drivers and assistants
- Conduct observation rides to assess driver performance and safety practices; provide ongoing training and coaching as needed.
- Perform related duties as assigned by the Administrator to meet the particular needs of the building/unit.
PHYSICAL REQUIREMENTS
To perform the essential functions of this job effectively and safely, employees must meet the following physical qualifications:
- Communication Skills: Ability to speak clearly and hear effectively in various environments.
- Manual Dexterity: Adeptness in the use of hands and fingers.
- Postural Endurance: Sit or stand for prolonged periods, as the job requires.
- Flexibility: Ability to bend at the waist, kneel, or crouch to perform specific duties.
- Visual Acuity: Close vision ability with the capacity to adjust focus.
- Mobility: Freedom to sit or walk at will throughout the work environment.
- Strength and Stamina: Capability to lift, carry, push, or pull up to fifty (50) pounds or more.
- Outdoor Work: Tolerance of work outside in various weather conditions.
FWCS will reasonably accommodate individuals with disabilities to perform these essential functions.
See All 237+ Customer Service Management Jobs in Indiana
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Find JobsCustomer Service Management Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
Customer Service Management Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
- JPMorganChase14
- Indiana University13
- Sevita12
- Eli Lilly11
- Enterprise Mobility10
Top Industries Hiring
- Healthcare & Medical Services21
- Education8
- Biotechnology & Pharmaceuticals6
- Technology & Software5
- Construction & Real Estate5
What Indiana Employers Look For
The qualifications that appear most often in customer service management jobs across Indiana.
- Bachelor's degree in business administration, communications, or a related field preferred
- Three or more years of supervisory or team lead experience in customer service
- Demonstrated ability to manage performance metrics and service-level agreements
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Experience recruiting, training, and retaining front-line customer service staff
- Strong written and verbal communication skills for escalations and stakeholder reporting
Customer Service Management Jobs in Indiana: Frequently Asked Questions
How do you become a customer service management in Indiana?
Customer service management roles in Indiana do not require a state-issued license, so the path centers on education and progressive experience. Most Indiana employers look for a bachelor's degree in business, communications, or a related field paired with front-line customer service experience that leads into supervisory roles. Earning credentials such as the HDI Support Center Manager certification or the Customer Service Institute of America's CSCS designation strengthens a candidacy noticeably in Indiana's competitive market.
Which companies hire customer service managements in Indiana?
Employers hiring customer service managements in Indiana right now include JPMorganChase, Indiana University, and Sevita, based on current listings on Migrate Mate as of July 2026. Indiana's mix of corporate headquarters, regional insurance carriers, and large healthcare systems means openings appear consistently across industries, not just in peak retail or enrollment seasons.
Which Indiana cities have the most customer service management jobs?
Indianapolis, Indiana, and Fort Wayne lead Indiana for customer service management openings. Indianapolis drives the highest volume thanks to its concentration of insurance companies, tech firms, and healthcare headquarters, while Fort Wayne and South Bend contribute steady openings through regional manufacturing operations, financial services branches, and growing business-process outsourcing centers that require on-site management talent.
Are there remote customer service management jobs in Indiana?
Yes, and more than most fields, because customer service management frequently involves overseeing digital channels, coaching distributed teams, and analyzing performance data, all of which translate well to remote settings. About 33% of customer service management openings tied to Indiana are remote or hybrid as of July 2026, reflecting employer comfort with virtual supervision. Fully remote roles are most common in SaaS client success, insurance claims management, and e-commerce operations.
How can I get hired as a customer service management in Indiana with little or no experience?
The most realistic entry path is moving into a team lead or senior representative role within Indiana's retail, healthcare, or financial services sectors before stepping into a formal management title. Large Indiana employers such as Anthem and Salesforce run internal leadership development programs that identify high-performing individual contributors for supervisory tracks. Applying to assistant manager or shift supervisor roles at Indiana contact centers is a direct bridge, and holding an HDI or Zendesk administrator certification gives candidates without management experience a visible credential edge.
Where can I find and apply to customer service management jobs in Indiana?
You can find and apply to customer service management jobs in Indiana on Migrate Mate, which lists current Indiana openings across industries and experience levels. Search the roles that match your background, review the requirements, and apply directly to the ones that fit your goals.
See All 237+ Customer Service Management Jobs in Indiana
Find roles in Indiana that match your experience and apply in just a few clicks.
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