Customer Service Management Jobs in Fort Wayne, IN
Customer Service Management jobs in Fort Wayne are active across healthcare, retail, financial services, and logistics, with roles concentrated in the downtown core, the Southwest Side commercial corridor, and the growing employment hubs near Dupont Road. Employers hiring right now include Cintas, Sevita, and L3Harris. See the openings below and apply to the ones that match your experience.
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Showing 5 of 17+ Customer Service Management jobs
PURPOSE
Coordinate and direct student management in support of the Code of Conduct; coordinate student disciplinary processes, safety programs and functions in support of transportation operations and activities; coordinate communications, student management training for bus drivers and bus assistants, initial response to bus accidents and dissimulation of information to assure the safe and secure transportation of students on district buses; coordinate the schedule of assigned personnel and supervise their performance.
MINIMUM QUALIFICATIONS
- Four years in student transportation, or related field preferred.
- Strong, computer, organizational, and oral and written communication skills.
- Work effectively with all individuals, resolve conflicts, and make sound decisions.
- Expert knowledge of Indiana Department of Education (IDOE) transportation laws, FMCSA regulations, and industry best practices. Must possess (or obtain within 180 days) and maintain a valid Indiana Commercial Driver’s License (CDL) with Class B, School Bus (S), and Passenger (P) endorsements.
ESSENTIAL FUNCTIONS
- Develop, coordinate and direct strategies to manage student conduct and create an environment on district school buses and at bus stops to positively affect the order, safety and rights of all students.
- Coordinate communications with transportation staff, school and district administrators, parents and community regarding student discipline to assure compliance with the Code of Conduct and District policies.
- Coordinate and facilitate in-service training for bus drivers, bus assistants and transportation office staff. Provide direction and guidance for working with student conduct, parents, general public and safety and security concerns.
- Develop and implement strategies for safety, security, and possible disasters related to school buses and transportation facilities. Train all transportation personnel on these strategies.
- Coordinate and facilitate communications with the District Security Department, City, County, and State Law Enforcement Agencies as it relates to the safety and security of students, staff and school buses.
- Coordinate with Transportation Security and Student Management Mobile Officers.
- Coordinate, develop and manage procedures for response to all bus accidents and student medical emergencies that occur on the bus.
- Develop, coordinate and direct procedures for responding to disastrous weather conditions. Assist with monitoring and evaluating weather conditions related to school closure consideration.
- Foster a professional environment focused on accountability and student-centric service.
- Ensure timely and appropriate resolution of transportation conflicts, students behavior issues, and driver concerns.
- Assist in the training of new drivers and continuous professional learning for bus drivers and assistants
- Conduct observation rides to assess driver performance and safety practices; provide ongoing training and coaching as needed.
- Perform related duties as assigned by the Administrator to meet the particular needs of the building/unit.
PHYSICAL REQUIREMENTS
To perform the essential functions of this job effectively and safely, employees must meet the following physical qualifications:
- Communication Skills: Ability to speak clearly and hear effectively in various environments.
- Manual Dexterity: Adeptness in the use of hands and fingers.
- Postural Endurance: Sit or stand for prolonged periods, as the job requires.
- Flexibility: Ability to bend at the waist, kneel, or crouch to perform specific duties.
- Visual Acuity: Close vision ability with the capacity to adjust focus.
- Mobility: Freedom to sit or walk at will throughout the work environment.
- Strength and Stamina: Capability to lift, carry, push, or pull up to fifty (50) pounds or more.
- Outdoor Work: Tolerance of work outside in various weather conditions.
FWCS will reasonably accommodate individuals with disabilities to perform these essential functions.
PURPOSE
Coordinate and direct student management in support of the Code of Conduct; coordinate student disciplinary processes, safety programs and functions in support of transportation operations and activities; coordinate communications, student management training for bus drivers and bus assistants, initial response to bus accidents and dissimulation of information to assure the safe and secure transportation of students on district buses; coordinate the schedule of assigned personnel and supervise their performance.
MINIMUM QUALIFICATIONS
- Four years in student transportation, or related field preferred.
- Strong, computer, organizational, and oral and written communication skills.
- Work effectively with all individuals, resolve conflicts, and make sound decisions.
- Expert knowledge of Indiana Department of Education (IDOE) transportation laws, FMCSA regulations, and industry best practices. Must possess (or obtain within 180 days) and maintain a valid Indiana Commercial Driver’s License (CDL) with Class B, School Bus (S), and Passenger (P) endorsements.
ESSENTIAL FUNCTIONS
- Develop, coordinate and direct strategies to manage student conduct and create an environment on district school buses and at bus stops to positively affect the order, safety and rights of all students.
- Coordinate communications with transportation staff, school and district administrators, parents and community regarding student discipline to assure compliance with the Code of Conduct and District policies.
- Coordinate and facilitate in-service training for bus drivers, bus assistants and transportation office staff. Provide direction and guidance for working with student conduct, parents, general public and safety and security concerns.
- Develop and implement strategies for safety, security, and possible disasters related to school buses and transportation facilities. Train all transportation personnel on these strategies.
- Coordinate and facilitate communications with the District Security Department, City, County, and State Law Enforcement Agencies as it relates to the safety and security of students, staff and school buses.
- Coordinate with Transportation Security and Student Management Mobile Officers.
- Coordinate, develop and manage procedures for response to all bus accidents and student medical emergencies that occur on the bus.
- Develop, coordinate and direct procedures for responding to disastrous weather conditions. Assist with monitoring and evaluating weather conditions related to school closure consideration.
- Foster a professional environment focused on accountability and student-centric service.
- Ensure timely and appropriate resolution of transportation conflicts, students behavior issues, and driver concerns.
- Assist in the training of new drivers and continuous professional learning for bus drivers and assistants
- Conduct observation rides to assess driver performance and safety practices; provide ongoing training and coaching as needed.
- Perform related duties as assigned by the Administrator to meet the particular needs of the building/unit.
PHYSICAL REQUIREMENTS
To perform the essential functions of this job effectively and safely, employees must meet the following physical qualifications:
- Communication Skills: Ability to speak clearly and hear effectively in various environments.
- Manual Dexterity: Adeptness in the use of hands and fingers.
- Postural Endurance: Sit or stand for prolonged periods, as the job requires.
- Flexibility: Ability to bend at the waist, kneel, or crouch to perform specific duties.
- Visual Acuity: Close vision ability with the capacity to adjust focus.
- Mobility: Freedom to sit or walk at will throughout the work environment.
- Strength and Stamina: Capability to lift, carry, push, or pull up to fifty (50) pounds or more.
- Outdoor Work: Tolerance of work outside in various weather conditions.
FWCS will reasonably accommodate individuals with disabilities to perform these essential functions.
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Find JobsCustomer Service Management Job Market in Fort Wayne
Who's Hiring
Top Industries Hiring
- Waste Management & Environmental Services
Customer Service Management Jobs in Fort Wayne: Frequently Asked Questions
How do I get a customer service management job in Fort Wayne?
Fort Wayne's strongest hiring comes from healthcare systems, regional banks and credit unions, insurance carriers, and large retailers concentrated along Coldwater Road and the Dupont Road corridor. Candidates who stand out typically bring direct team leadership experience, familiarity with CRM platforms, and a record of hitting customer satisfaction targets. Highlighting experience in high-volume call center or retail environments gives you a clear edge with Fort Wayne's major service-sector employers.
Which companies hire customer service managements in Fort Wayne?
Fort Wayne customer service management roles are posted by Cintas, Sevita, and L3Harris and others right now, based on current listings on Migrate Mate as of July 2026. Fort Wayne's mix of regional healthcare networks, national insurers with local operations, and established retailers creates consistent year-round demand for experienced customer service managers.
Are there remote customer service management jobs in Fort Wayne?
Yes, though availability depends heavily on the role, as positions requiring on-site team supervision are rarely fully remote while customer operations and account management roles are more commonly offered remotely. About 0% of customer service management openings tied to Fort Wayne are remote or hybrid as of July 2026. Insurance and financial services employers in Fort Wayne tend to offer the most remote-eligible customer service management positions.
How can I get a customer service management job in Fort Wayne with little or no experience?
The most realistic path is moving up from a senior customer service representative or team lead role within Fort Wayne's healthcare, retail, or call center employers. Companies along the Coldwater Road retail corridor and regional insurers based downtown regularly promote from within and value demonstrated leadership over management credentials alone. Building experience with scheduling, escalation handling, and coaching peers in a current service role positions you well for a first management step locally.
Which industries hire the most customer service managements in Fort Wayne?
Fort Wayne customer service management roles concentrate in Waste Management & Environmental Services, based on current listings on Migrate Mate as of July 2026. Fort Wayne's role as a regional hub for healthcare delivery, insurance administration, and distribution makes these sectors the steadiest sources of customer service management openings in the metro area.
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