Customer Service Management Jobs in Indianapolis, IN
Customer Service Management jobs in Indianapolis are concentrated downtown, in the Meridian-Kessler corridor, and across the north-side business parks, with strong demand from healthcare, logistics, and financial services employers. Companies actively filling these roles include Eli Lilly, Ryder System, and Indiana University Health. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 74+ Customer Service Management jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
We are seeking a highly motivated Senior Project Manager to support our Stop Loss business and lead critical cross-functional initiatives from planning through implementation. This role will be responsible for driving strategic and operational projects that support a multi-million-dollar portfolio of initiatives impacting underwriting, actuarial, finance, sales, account management, marketing, and product teams. The ideal candidate takes initiative, solves complex problems, and is comfortable making decisions with limited direction. This individual will be expected to quickly learn our systems, understand business processes, and advance existing projects while identifying opportunities for continuous improvement.
This position offers a unique opportunity for someone interested in expanding their career into Product Management, with anticipated growth into product-focused responsibilities within the next 12–18 months.
Key Responsibilities
- Lead and manage strategic and operational projects supporting the Stop Loss business from initiation through completion.
- Partner with stakeholders across underwriting, actuarial, finance, product, sales, account management, marketing, and operations to execute business priorities.
- Drive project plans, milestones, dependencies, risks, and deliverables to ensure successful outcomes.
- Learn and navigate healthcare insurance systems and processes, including projects involving Aetna platforms and workflows.
- Advance existing projects, remove roadblocks, and identify opportunities to improve processes and business results.
- Analyze issues, evaluate options, and make sound recommendations and decisions.
- Communicate project status, risks, and key decisions to leadership and stakeholders.
- Adapt priorities as business needs evolve and support the ebb and flow of initiatives across the Stop Loss organization.
- Contribute to strategic discussions and gradually assume product-oriented responsibilities as business needs evolve.
Required Qualifications
- 7+ years of professional experience in project management, program management, or related business leadership roles.
- Healthcare industry experience required, ideally within health insurance or employee benefits.
- Demonstrated success leading complex, cross-functional projects with multiple stakeholders.
- Strong problem-solving, critical thinking, and decision-making capabilities.
- Ability to take initiative, work independently, and drive progress in ambiguous situations.
- Excellent collaboration, relationship-building, and communication skills.
- Growth mindset with a demonstrated ability to learn new systems, processes, and business functions.
- Interest in growing into Product Management responsibilities over time.
Preferred Qualifications
- Experience in Stop Loss
Education
Bachelor's degree (Required) and specialized training/relevant professional qualification and experience
This role is located either in Hartford or remote in either Eastern or Central time zones. The role does not support sponsorship at this time.
Pay Range
The typical pay range for this role is:
$67,900.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
We are seeking a highly motivated Senior Project Manager to support our Stop Loss business and lead critical cross-functional initiatives from planning through implementation. This role will be responsible for driving strategic and operational projects that support a multi-million-dollar portfolio of initiatives impacting underwriting, actuarial, finance, sales, account management, marketing, and product teams. The ideal candidate takes initiative, solves complex problems, and is comfortable making decisions with limited direction. This individual will be expected to quickly learn our systems, understand business processes, and advance existing projects while identifying opportunities for continuous improvement.
This position offers a unique opportunity for someone interested in expanding their career into Product Management, with anticipated growth into product-focused responsibilities within the next 12–18 months.
Key Responsibilities
- Lead and manage strategic and operational projects supporting the Stop Loss business from initiation through completion.
- Partner with stakeholders across underwriting, actuarial, finance, product, sales, account management, marketing, and operations to execute business priorities.
- Drive project plans, milestones, dependencies, risks, and deliverables to ensure successful outcomes.
- Learn and navigate healthcare insurance systems and processes, including projects involving Aetna platforms and workflows.
- Advance existing projects, remove roadblocks, and identify opportunities to improve processes and business results.
- Analyze issues, evaluate options, and make sound recommendations and decisions.
- Communicate project status, risks, and key decisions to leadership and stakeholders.
- Adapt priorities as business needs evolve and support the ebb and flow of initiatives across the Stop Loss organization.
- Contribute to strategic discussions and gradually assume product-oriented responsibilities as business needs evolve.
Required Qualifications
- 7+ years of professional experience in project management, program management, or related business leadership roles.
- Healthcare industry experience required, ideally within health insurance or employee benefits.
- Demonstrated success leading complex, cross-functional projects with multiple stakeholders.
- Strong problem-solving, critical thinking, and decision-making capabilities.
- Ability to take initiative, work independently, and drive progress in ambiguous situations.
- Excellent collaboration, relationship-building, and communication skills.
- Growth mindset with a demonstrated ability to learn new systems, processes, and business functions.
- Interest in growing into Product Management responsibilities over time.
Preferred Qualifications
- Experience in Stop Loss
Education
Bachelor's degree (Required) and specialized training/relevant professional qualification and experience
This role is located either in Hartford or remote in either Eastern or Central time zones. The role does not support sponsorship at this time.
Pay Range
The typical pay range for this role is:
$67,900.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 74 Customer Service Management Jobs in Indianapolis
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Find JobsCustomer Service Management Job Market in Indianapolis
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Biotechnology & Pharmaceuticals
- Manufacturing
- Banking & Financial Services
- Consulting & Professional Services
Customer Service Management Jobs in Indianapolis: Frequently Asked Questions
How do I get a customer service management job in Indianapolis?
Focus your search on Indianapolis's healthcare systems, insurance carriers, and distribution and logistics operations, which consistently post the most customer service management openings in the city. Roles concentrate downtown, along the North Meridian corridor, and in the Castleton and Fishers areas. Candidates who can show team leadership experience, measurable retention or satisfaction improvements, and familiarity with CRM platforms tend to stand out in this market.
Which companies hire customer service managements in Indianapolis?
Companies currently hiring customer service managements in Indianapolis include Eli Lilly, Ryder System, and Indiana University Health, per current listings on Migrate Mate as of July 2026. Indianapolis draws a broad mix of national insurers, regional health networks, and logistics and fulfillment operations, all of which maintain dedicated customer service management functions.
Are there remote customer service management jobs in Indianapolis?
Yes, though availability depends on the role. Customer service management positions that involve team oversight, escalation handling, or vendor coordination tend to have more remote flexibility than those requiring on-floor presence in a contact center or retail setting. About 29% of customer service management openings tied to Indianapolis are remote or hybrid as of July 2026, with insurance and SaaS-adjacent employers offering the most flexibility locally.
How can I get a customer service management job in Indianapolis with little or no experience?
The most realistic entry path in Indianapolis is moving into a team lead or supervisor role within the healthcare, insurance, or logistics sectors, which regularly promote from within their customer-facing ranks. Large contact center operations and regional insurance carriers in the area often hire shift supervisors without requiring a management degree, prioritizing performance records and soft skills. Building experience in those environments, then pursuing an internal promotion or a lateral move, is how most Indianapolis candidates break in.
Which industries hire the most customer service managements in Indianapolis?
Most customer service management openings in Indianapolis sit in Healthcare & Medical Services, Biotechnology & Pharmaceuticals, and Manufacturing, per current listings on Migrate Mate as of July 2026. Indianapolis's role as a regional hub for insurance, healthcare administration, and distribution operations creates sustained demand for managers who can oversee large customer-facing teams and maintain service quality at scale.
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