Customer Relations Representative Jobs in New Jersey
Customer Relations Representative jobs in New Jersey are in steady demand, with strong hiring concentrated in financial services, pharmaceuticals, telecommunications, and healthcare administration across the northern and central parts of the state. Newark, Jersey City, and Princeton are the most active hiring metros, and well-established employers such as Prudential Financial, Johnson & Johnson, and Comcast regularly bring on customer relations representatives at both entry and mid-level. The most sought-after specialties include account retention, B2B client management, and healthcare billing support. Find a role that fits below and apply directly.
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Showing 5 of 14+ Customer Relations Representative jobs
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
We’re looking for a temp-to-hire Customer Relations Specialist III t o join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.
The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 6 months of strong customer relations skills within a customer service environment. You ideally have experience handling customer resolutions, have experience processing and investigating claims, shipping and handling. You are a detail-oriented problem-solver, know how to de-escalate customer related situations, and have excellent communication skills.
You’ll report to the Customer Relations Supervisor and work full-time onsite 5 days a week from our Jersey City , NJ office from 3pm-11:30pm, Monday through Friday.
What You’ll Do:
Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
Collaborates with Operations and other departments to find appropriate solutions for customer responses
Provides accurate, valid, and complete information by using the department protocols to our customers
Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
Maintains accounts by processing customer adjustments
Continuously updates department spreadsheet of incoming orders
Escalate unresolved issues to the appropriate lead/supervisor
Who You Are:
High school diploma or equivalent; college degree preferred
You will have at least 3+ years of relevant customer relations experience
You will have strong problem-solving skills
You will have excellent communication skills
You will have excellent listening skills and an empathetic voice and manner
Organized, detail oriented, and possess strong interpersonal skills
Knowledgeable in Google Workspace systems
Knowledgeable utilizing Salesforce preferred
Keep emotions under control, remain open to ideas and try new things
Physical Requirements:
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
Hand Use: Regular hand use for various tasks.
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
Sitting or Standing: Ability to sit or stand for extended periods of time
Hourly Range: The reasonable estimated hourly range for this position is $24.5. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. This role may be eligible for shift differential pay, please ask your recruiter for details.
Candidates must be authorized to work in the United States.
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants .
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
We’re looking for a temp-to-hire Customer Relations Specialist III t o join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.
The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 6 months of strong customer relations skills within a customer service environment. You ideally have experience handling customer resolutions, have experience processing and investigating claims, shipping and handling. You are a detail-oriented problem-solver, know how to de-escalate customer related situations, and have excellent communication skills.
You’ll report to the Customer Relations Supervisor and work full-time onsite 5 days a week from our Jersey City , NJ office from 3pm-11:30pm, Monday through Friday.
What You’ll Do:
Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
Collaborates with Operations and other departments to find appropriate solutions for customer responses
Provides accurate, valid, and complete information by using the department protocols to our customers
Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
Maintains accounts by processing customer adjustments
Continuously updates department spreadsheet of incoming orders
Escalate unresolved issues to the appropriate lead/supervisor
Who You Are:
High school diploma or equivalent; college degree preferred
You will have at least 3+ years of relevant customer relations experience
You will have strong problem-solving skills
You will have excellent communication skills
You will have excellent listening skills and an empathetic voice and manner
Organized, detail oriented, and possess strong interpersonal skills
Knowledgeable in Google Workspace systems
Knowledgeable utilizing Salesforce preferred
Keep emotions under control, remain open to ideas and try new things
Physical Requirements:
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
Hand Use: Regular hand use for various tasks.
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
Sitting or Standing: Ability to sit or stand for extended periods of time
Hourly Range: The reasonable estimated hourly range for this position is $24.5. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. This role may be eligible for shift differential pay, please ask your recruiter for details.
Candidates must be authorized to work in the United States.
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants .
See All 14 Customer Relations Representative Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsCustomer Relations Representative Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Relations Representative Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
- State Farm10
- Collectors2
- Eurofins1
- Barnes & Noble1
What New Jersey Employers Look For
The qualifications that appear most often in customer relations representative jobs across New Jersey.
- Demonstrated experience resolving customer issues in a high-volume service environment
- Strong written and verbal communication skills for client-facing interactions
- Proficiency with CRM platforms such as Salesforce or similar customer management software
- Associate or bachelor's degree in business, communications, or a related field
- Ability to meet New Jersey-regulated consumer protection and data privacy compliance standards
- Bilingual fluency in Spanish preferred by many northern New Jersey employers
Customer Relations Representative Jobs in New Jersey: Frequently Asked Questions
How do you become a customer relations representative in New Jersey?
Customer relations representative roles in New Jersey do not require a state-issued license, but most employers expect at least an associate degree in business, communications, or a related field alongside prior customer service experience. Many candidates move into the role from retail, call center, or administrative positions. Completing a CRM certification, such as Salesforce Associate, meaningfully strengthens a New Jersey application given how widely financial services and pharma employers in the state rely on that platform.
Which companies hire customer relations representatives in New Jersey?
Employers hiring customer relations representatives in New Jersey right now include State Farm, Collectors, and Eurofins, based on current listings on Migrate Mate as of September 2026. New Jersey's dense concentration of financial services headquarters, pharmaceutical companies, and telecommunications providers creates consistent year-round demand across the state.
Which New Jersey cities have the most customer relations representative jobs?
Jersey City, Atco, and Clifton have the most customer relations representative openings in New Jersey. Newark and Jersey City attract the highest volume because of their financial services and insurance headquarters, while suburban hubs like Princeton benefit from large pharmaceutical and biotech employers that maintain sizeable customer-facing and account management teams in the region.
Are there remote customer relations representative jobs in New Jersey?
Yes, and they are fairly common, since customer relations work is largely phone- and software-based and transfers well to remote settings. About 67% of customer relations representative openings tied to New Jersey are remote or hybrid as of September 2026, reflecting how broadly the state's financial services and insurance employers have embraced flexible arrangements. Roles focused on account retention and inbound client support tend to be the most remote-eligible.
How can I get hired as a customer relations representative in New Jersey with little or no experience?
The most realistic entry path is through a call center or customer service associate role at one of New Jersey's large insurance carriers or telecom companies, where internal promotion into customer relations is common. Employers such as Prudential Financial and Horizon Blue Cross Blue Shield of New Jersey run structured associate programs for candidates without direct experience. Earning a Salesforce Associate certification before applying adds a concrete, recognized credential that consistently improves call-back rates in this market.
Where can I find and apply to customer relations representative jobs in New Jersey?
You can find and apply to customer relations representative jobs in New Jersey on Migrate Mate, which lists current openings across the state. Search the roles available, find the ones that fit your background and location, and apply directly through each listing.
See All 14 Customer Relations Representative Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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