Customer Service Lead Jobs in New Jersey
Customer Service Lead jobs in New Jersey are consistently in demand, with strong hiring across retail, financial services, telecommunications, and healthcare administration at both supervisory entry and senior team-lead levels. Most openings cluster in Newark, Jersey City, and Cherry Hill, where established employers like Comcast, Prudential Financial, and Amazon have lasting operations. The highest-demand specialties in New Jersey right now are call center operations leadership, omnichannel support management, and client escalation oversight. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 13+ Customer Service Lead jobs
- Health, dental, vision, life insurance, STD/LTD, 401K with company matching
- ESOP - Employee Stock Ownership Plan (100% company paid)
- Paid vacation
- Pet supply and service discounts and more!
- Main lobby operations – check-ins, check-outs, guest visits and tours, answering general
- Answering and handling calls in a professional manner
- Maintaining cleanliness
- Maintaining cleanliness
- Scheduling
- File maintenance
- Data entry
- Able to work evenings, weekends, and holidays
- 1-year customer service experience preferred
- Computer skills
- Timekeeping
- Excellent organizational skills
- Able to utilize multi-line phone
- Strong communication skills
- Able to lift 40 lbs.
- Able to stand for up to 8 hours a day
- Able to handle dogs on leashes
- Display professional manner at all times
- Health, dental, vision, life insurance, STD/LTD, 401K with company matching
- ESOP - Employee Stock Ownership Plan (100% company paid)
- Paid vacation
- Pet supply and service discounts and more!
- Main lobby operations – check-ins, check-outs, guest visits and tours, answering general
- Answering and handling calls in a professional manner
- Maintaining cleanliness
- Maintaining cleanliness
- Scheduling
- File maintenance
- Data entry
- Able to work evenings, weekends, and holidays
- 1-year customer service experience preferred
- Computer skills
- Timekeeping
- Excellent organizational skills
- Able to utilize multi-line phone
- Strong communication skills
- Able to lift 40 lbs.
- Able to stand for up to 8 hours a day
- Able to handle dogs on leashes
- Display professional manner at all times
See All 13 Customer Service Lead Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Customer Service Lead Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
What New Jersey Employers Look For
The qualifications that appear most often in customer service lead jobs across New Jersey.
- Minimum two years of customer service experience with at least one year in a lead or supervisory role
- Demonstrated ability to coach, mentor, and performance-manage a frontline customer service team
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for escalation handling and stakeholder reporting
- Experience developing and monitoring team KPIs including CSAT, AHT, and first-contact resolution
- Associate or bachelor's degree in business, communications, or a related field preferred
Customer Service Lead Jobs in New Jersey: Frequently Asked Questions
How do you become a customer service lead in New Jersey?
Most customer service lead roles in New Jersey require a combination of frontline customer service experience and demonstrated leadership ability rather than a state-issued license. Employers typically expect candidates to have worked in a customer-facing role for several years before stepping into a lead position. Earning a widely recognized credential such as the HDI Customer Service Representative certification or a Salesforce administrator certification can strengthen a candidacy considerably with New Jersey employers in financial services and telecommunications.
Which companies hire customer service leads in New Jersey?
Employers hiring customer service leads in New Jersey right now include Pep Boys, Burlington Stores, and Aramark, based on current listings on Migrate Mate as of August 2026. New Jersey's density of financial services firms, major telecom operations, and large healthcare networks means consistent openings throughout the year rather than seasonal surges.
Which New Jersey cities have the most customer service lead jobs?
Cherry Hill, Wayne, and Berlin account for the most customer service lead openings in New Jersey. Newark and Jersey City draw the bulk of listings because of the concentration of financial institutions, insurance carriers, and corporate headquarters in the greater Newark metro, while Cherry Hill and other South Jersey communities reflect the retail and healthcare employer base anchored along the Route 70 and Route 38 corridors.
Are there remote customer service lead jobs in New Jersey?
Yes, and more than many management roles, because customer service lead work is largely communication-based and can be performed effectively over phone, chat, and video platforms. About 0% of customer service lead openings tied to New Jersey are remote or hybrid as of August 2026, reflecting employer comfort with distributed team leadership. Roles focused on digital support channels and omnichannel operations tend to offer the most remote flexibility.
How can I get hired as a customer service lead in New Jersey with little or no experience?
The most realistic path is moving up from a frontline customer service representative role at a large New Jersey employer such as a major financial services firm, telecommunications provider, or retail operation, then taking on informal mentoring or queue-management duties that demonstrate leadership readiness. Employers like Prudential and Comcast run internal development programs that identify high-performing representatives for lead tracks. Earning a recognized credential such as an HDI certification or completing a front-line leadership course through a New Jersey community college can accelerate that transition.
Where can I find and apply to customer service lead jobs in New Jersey?
You can find and apply to customer service lead jobs in New Jersey on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that match your experience and preferred location, and apply directly to the ones that fit.
See All 13 Customer Service Lead Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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