Customer Service Representative Jobs in Virginia
Customer Service Representative jobs in Virginia are concentrated in Northern Virginia, Richmond, and Virginia Beach, where federal contractors, financial services firms, and defense-adjacent employers drive steady demand for representatives across technical support, financial services, and government account management. Major employers with deep hiring roots in the state include Capital One, Booz Allen Hamilton, and Geico, all of which maintain large customer-facing operations here. Openings range from entry-level inbound roles to senior account management and team lead positions. See the openings below and apply to the ones that match your experience.
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Showing 5 of 74+ Customer Service Representative jobs
Position Type:
Weekly Scheduled Hours:
40State:
VirginiaCity:
Virginia BeachZip Code:
23452Total Base Pay Range:
$35,100.00 - $47,600.00
Overview:
Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.
As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.
The best people want to work here. We hope you're one of them.
The Role:
The Customer Service Representative is responsible for all day-to-day tasks related to customer account administration within our inbound call center. This includes, but is not limited to, detailed account research, resolving customer inquiries and issues, call routing, payment processing, requesting charge credits and debits, and basic assistance with company websites.
This position is located in our Virginia Beach, Virginia office. This is a hybrid position.
Work schedule is typically Monday through Friday from 10:00am - 7:00pm EST.
Key Responsibilities:
Professionally and promptly service inbound and outbound calls
Communicate information in an empathetic, polite, and professional manner
Use active listening to understand customer concerns and provide clear, helpful solutions
Troubleshoot issues using available tools, resources, and multiple system workflows
Follow company policies, established procedures, and service protocols to resolve needs. This may include account research and timely follow-up, routing calls to the appropriate teams, attempting to de-escalate, and escalation coordination.
Assist customers with payment processing and navigating their customer portal account
Document interactions in the system accurately and thoroughly
Share feedback, trends, or recurring issues with supervisors to help improve the customer experience and ensure efficient operations
Actively participate in manager-led coaching, training, and personal development sessions. Must be visible on camera when working from home.
Maintain shift schedule requirements to ensure phone queues are supported. Punctuality and adherence to shift schedule are critical.
Minimum Job Qualifications:
High school diploma or GED (required)
1 3 years of customer service experience providing above-average service (required)
Previous hybrid work experience (preferred)
Call center experience (preferred)
Strong English verbal and written communication skills
Basic math proficiency (addition, subtraction, multiplication, division)
Strong organizational and multitasking skills
Experience with data entry
Ability to navigate multiple systems simultaneously
Technical Requirements:
Minimum internet speed of 25 Mbps upload/download
Must be hardwired (Wi-Fi is not acceptable)
How Vivmark Supports You:
We know that our teams are the beating heart of our success and we re committed to showing our appreciation.
We offer:
- A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.
Additional Info:
Vivmark Residential is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
Vivmark Residential makes employment decisions without regard to a person s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
Vivmark Residential will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.
Applications are being accepted on an ongoing basis.
Vivmark Residential does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.
For California residents, if you elect to apply to Vivmark Residential you accept the Vivmark Residential California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)
No Fees Notice & Recruitment Fraud Disclaimer:
Vivmark Residential is aware that there is recruitment fraud activity whereby scammers impersonate Vivmark Residential and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.
Please note that Vivmark Residential will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. If you suspect that you are being contacted by a scammer impersonating our company, please report it immediately to our official HR Department (avalonbayhumanresources@avalonbay.com).
Position Type:
Weekly Scheduled Hours:
40State:
VirginiaCity:
Virginia BeachZip Code:
23452Total Base Pay Range:
$35,100.00 - $47,600.00
Overview:
Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.
As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.
The best people want to work here. We hope you're one of them.
The Role:
The Customer Service Representative is responsible for all day-to-day tasks related to customer account administration within our inbound call center. This includes, but is not limited to, detailed account research, resolving customer inquiries and issues, call routing, payment processing, requesting charge credits and debits, and basic assistance with company websites.
This position is located in our Virginia Beach, Virginia office. This is a hybrid position.
Work schedule is typically Monday through Friday from 10:00am - 7:00pm EST.
Key Responsibilities:
Professionally and promptly service inbound and outbound calls
Communicate information in an empathetic, polite, and professional manner
Use active listening to understand customer concerns and provide clear, helpful solutions
Troubleshoot issues using available tools, resources, and multiple system workflows
Follow company policies, established procedures, and service protocols to resolve needs. This may include account research and timely follow-up, routing calls to the appropriate teams, attempting to de-escalate, and escalation coordination.
Assist customers with payment processing and navigating their customer portal account
Document interactions in the system accurately and thoroughly
Share feedback, trends, or recurring issues with supervisors to help improve the customer experience and ensure efficient operations
Actively participate in manager-led coaching, training, and personal development sessions. Must be visible on camera when working from home.
Maintain shift schedule requirements to ensure phone queues are supported. Punctuality and adherence to shift schedule are critical.
Minimum Job Qualifications:
High school diploma or GED (required)
1 3 years of customer service experience providing above-average service (required)
Previous hybrid work experience (preferred)
Call center experience (preferred)
Strong English verbal and written communication skills
Basic math proficiency (addition, subtraction, multiplication, division)
Strong organizational and multitasking skills
Experience with data entry
Ability to navigate multiple systems simultaneously
Technical Requirements:
Minimum internet speed of 25 Mbps upload/download
Must be hardwired (Wi-Fi is not acceptable)
How Vivmark Supports You:
We know that our teams are the beating heart of our success and we re committed to showing our appreciation.
We offer:
- A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.
Additional Info:
Vivmark Residential is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
Vivmark Residential makes employment decisions without regard to a person s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
Vivmark Residential will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.
Applications are being accepted on an ongoing basis.
Vivmark Residential does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.
For California residents, if you elect to apply to Vivmark Residential you accept the Vivmark Residential California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)
No Fees Notice & Recruitment Fraud Disclaimer:
Vivmark Residential is aware that there is recruitment fraud activity whereby scammers impersonate Vivmark Residential and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.
Please note that Vivmark Residential will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. If you suspect that you are being contacted by a scammer impersonating our company, please report it immediately to our official HR Department (avalonbayhumanresources@avalonbay.com).
See All 74 Customer Service Representative Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Service Representative Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
What Virginia Employers Look For
The qualifications that appear most often in customer service representative jobs across Virginia.
- High school diploma or GED required by most Virginia employers
- One or more years of customer service or call center experience preferred
- Proficiency with CRM software such as Salesforce or ServiceNow
- Strong written and verbal communication skills in a professional setting
- Ability to pass a background check, required by many Virginia federal contractors
- Bilingual fluency in Spanish or another language valued across Northern Virginia markets
Customer Service Representative Jobs in Virginia: Frequently Asked Questions
How do you become a customer service representative in Virginia?
A high school diploma is the baseline requirement for most customer service representative roles in Virginia, and many employers accept candidates with no prior experience if they demonstrate strong communication skills. Virginia does not require a state-issued license for this role. Completing a customer service or business administration certificate through a Virginia community college, such as Northern Virginia Community College or Reynolds Community College, can give candidates a competitive edge when applying to larger employers.
Which companies hire customer service representatives in Virginia?
Employers hiring customer service representatives in Virginia right now include State Farm, Lendmark Financial Services, and hhv, based on current listings on Migrate Mate as of September 2026. Virginia's concentration of financial services headquarters, federal contractors, and large insurance carriers makes it one of the more active states for consistent, full-time customer service hiring year-round.
Which Virginia cities have the most customer service representative jobs?
Virginia Beach, Richmond, and Glen Allen have the most customer service representative openings in Virginia. Northern Virginia's density of federal agencies, defense contractors, and financial services headquarters drives the highest volume, while Richmond's insurance, banking, and retail headquarters account for strong suburban demand, and Virginia Beach reflects the region's large military and healthcare employer base.
Are there remote customer service representative jobs in Virginia?
Yes, and more than most fields, since customer service representative work is well-suited to remote and hybrid arrangements. About 40% of customer service representative openings tied to Virginia are remote or hybrid as of September 2026, reflecting how widely employers here have adopted flexible work models. Roles focused on phone support, chat, and account management are the most likely to be fully remote.
How can I get hired as a customer service representative in Virginia with little or no experience?
The most realistic entry path is applying for seasonal or part-time customer service roles at large Virginia-based employers such as Capital One or Geico, both of which run structured onboarding programs that train candidates from the ground up. Retail banking branches and call centers operated by regional financial institutions across Richmond and Northern Virginia regularly hire entry-level associates. Completing a short customer service certificate at a Virginia community college strengthens an application, and experience in adjacent roles such as retail cashier, receptionist, or food service supervisor translates well.
Where can I find and apply to customer service representative jobs in Virginia?
You can find and apply to customer service representative jobs in Virginia on Migrate Mate, which lists current Virginia openings updated regularly. Search for roles that match your experience level, location preference, and area of specialization, then apply directly to the ones that fit.
See All 74 Customer Service Representative Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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