Customer Service Representative Jobs in Virginia
Customer Service Representative jobs in Virginia are concentrated in Northern Virginia, Richmond, and Virginia Beach, where federal contractors, financial services firms, and defense-adjacent employers drive steady demand for representatives across technical support, financial services, and government account management. Major employers with deep hiring roots in the state include Capital One, Booz Allen Hamilton, and Geico, all of which maintain large customer-facing operations here. Openings range from entry-level inbound roles to senior account management and team lead positions. See the openings below and apply to the ones that match your experience.
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Showing 5 of 222+ Customer Service Representative jobs
To provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met.
Job Duties and Responsibilities (Essential Job Functions)
- Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (75-80%)
- Research and answer calls from clients, underwriters and third parties.
- Advise clients regarding insurance coverage and risk management issues.
- Process policy changes and cancellations.
- Handle claims and billing inquiries.
- Foster and maintain good working relationships with insurance companies and underwriters.
- Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. (10-15%)
- Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)
- Perform any additional responsibilities as requested or assigned. (0-5%)
Performance Expectations
- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
- Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
- Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
- High School Diploma or equivalent work experience and knowledge.
Experience:
- Two years successful servicing experience with independent agency (or equivalent).
Knowledge and Skills:
- Property and Casualty License
- Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
- Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance.
- Excellent analytical, problem-solving, and decision-making skills.
- Excellent oral, written, and interpersonal communication skills.
- Proven automation, time management, and organizational skills.
- Familiarity with risk assessment and risk management techniques.
We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
To provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met.
Job Duties and Responsibilities (Essential Job Functions)
- Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (75-80%)
- Research and answer calls from clients, underwriters and third parties.
- Advise clients regarding insurance coverage and risk management issues.
- Process policy changes and cancellations.
- Handle claims and billing inquiries.
- Foster and maintain good working relationships with insurance companies and underwriters.
- Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. (10-15%)
- Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)
- Perform any additional responsibilities as requested or assigned. (0-5%)
Performance Expectations
- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
- Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
- Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
- High School Diploma or equivalent work experience and knowledge.
Experience:
- Two years successful servicing experience with independent agency (or equivalent).
Knowledge and Skills:
- Property and Casualty License
- Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
- Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance.
- Excellent analytical, problem-solving, and decision-making skills.
- Excellent oral, written, and interpersonal communication skills.
- Proven automation, time management, and organizational skills.
- Familiarity with risk assessment and risk management techniques.
We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 222+ Customer Service Representative Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Service Representative Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
- State Farm46
- U-Haul15
- Domino's13
- Lendmark Financial Services13
- Web Team Associates10
Top Industries Hiring
- Insurance48
- Transportation & Logistics22
- Automotive20
- E-Commerce & Online Marketplaces20
- Retail10
What Virginia Employers Look For
The qualifications that appear most often in customer service representative jobs across Virginia.
- High school diploma or GED required by most Virginia employers
- One or more years of customer service or call center experience preferred
- Proficiency with CRM software such as Salesforce or ServiceNow
- Strong written and verbal communication skills in a professional setting
- Ability to pass a background check, required by many Virginia federal contractors
- Bilingual fluency in Spanish or another language valued across Northern Virginia markets
Customer Service Representative Jobs in Virginia: Frequently Asked Questions
How do you become a customer service representative in Virginia?
A high school diploma is the baseline requirement for most customer service representative roles in Virginia, and many employers accept candidates with no prior experience if they demonstrate strong communication skills. Virginia does not require a state-issued license for this role. Completing a customer service or business administration certificate through a Virginia community college, such as Northern Virginia Community College or Reynolds Community College, can give candidates a competitive edge when applying to larger employers.
Which companies hire customer service representatives in Virginia?
Employers hiring customer service representatives in Virginia right now include State Farm, U-Haul, and Domino's, based on current listings on Migrate Mate as of July 2026. Virginia's concentration of financial services headquarters, federal contractors, and large insurance carriers makes it one of the more active states for consistent, full-time customer service hiring year-round.
Which Virginia cities have the most customer service representative jobs?
Richmond, Virginia Beach, and Hampton have the most customer service representative openings in Virginia. Northern Virginia's density of federal agencies, defense contractors, and financial services headquarters drives the highest volume, while Richmond's insurance, banking, and retail headquarters account for strong suburban demand, and Virginia Beach reflects the region's large military and healthcare employer base.
Are there remote customer service representative jobs in Virginia?
Yes, and more than most fields, since customer service representative work is well-suited to remote and hybrid arrangements. About 10% of customer service representative openings tied to Virginia are remote or hybrid as of July 2026, reflecting how widely employers here have adopted flexible work models. Roles focused on phone support, chat, and account management are the most likely to be fully remote.
How can I get hired as a customer service representative in Virginia with little or no experience?
The most realistic entry path is applying for seasonal or part-time customer service roles at large Virginia-based employers such as Capital One or Geico, both of which run structured onboarding programs that train candidates from the ground up. Retail banking branches and call centers operated by regional financial institutions across Richmond and Northern Virginia regularly hire entry-level associates. Completing a short customer service certificate at a Virginia community college strengthens an application, and experience in adjacent roles such as retail cashier, receptionist, or food service supervisor translates well.
Where can I find and apply to customer service representative jobs in Virginia?
You can find and apply to customer service representative jobs in Virginia on Migrate Mate, which lists current Virginia openings updated regularly. Search for roles that match your experience level, location preference, and area of specialization, then apply directly to the ones that fit.
See All 222+ Customer Service Representative Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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