Customer Service Representative Jobs in Virginia
Customer Service Representative jobs in Virginia are concentrated in Northern Virginia, Richmond, and Virginia Beach, where federal contractors, financial services firms, and defense-adjacent employers drive steady demand for representatives across technical support, financial services, and government account management. Major employers with deep hiring roots in the state include Capital One, Booz Allen Hamilton, and Geico, all of which maintain large customer-facing operations here. Openings range from entry-level inbound roles to senior account management and team lead positions. See the openings below and apply to the ones that match your experience.
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Help homeowners schedule residential plumbing, drain cleaning, sewer, and water heater services while keeping customers, technicians, and the office informed.
What's in it for You?
- Pay: $22 - $26 per hour, depending on experience.
- Employee Benefits: Coverage and eligibility details discussed during hiring.
- Birthday Gift: $100 employee birthday gift.
- Holiday Dinner: Annual Christmas dinner with a spouse or guest.
- Football Tickets: Shared access to Washington football season tickets with lower-level seats and parking.
- Christmas Bonus: Available when company profitability allows.
Why You'll Love It Here
- Experienced Leadership: Work with an owner with over 50 years of plumbing experience.
- Team Coordination: Collaborate with technicians and office staff to keep appointments and service requests organized.
- Customer Focus: Help homeowners receive prompt service, clear information, and respectful support.
- Established Company: Join a plumbing business that has served Northern Virginia since 1980.
Your New Role
- Answer incoming calls and inquiries about plumbing, drain cleaning, sewer, and water heater services.
- Explain service availability, appointment options, and general procedures to customers.
- Schedule service appointments while accurately recording customer information, service addresses, and plumbing concerns.
- Coordinate with technicians and office staff to communicate appointment details, schedule changes, and service updates.
- Maintain organized customer and service records while assisting with routine administrative tasks.
- Handle customer concerns professionally, involve appropriate team members, and follow up as needed.
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Job requirements
Required Qualifications:
- Experience in customer service, customer support, or an office-based customer-facing role.
- Ability to manage incoming calls, multiple requests, and appointment scheduling accurately.
- Clear verbal and written communication skills with customers, technicians, and office staff.
- Basic computer proficiency and ability to maintain accurate customer and appointment records.
- Strong organization, professionalism, and customer service skills.
- Willingness to learn residential plumbing terminology, services, and company procedures.
Preferred Qualifications:
- Familiarity with scheduling software, customer management systems, or similar office applications.
Apply through this posting to be considered.
The Plumbing Doctor Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
Pay: $22.00 - $26.00 per hour
Expected hours: No less than 40.0 per week
Work Location: In person
See All 73 Customer Service Representative Jobs in Virginia
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Find JobsCustomer Service Representative Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Service Representative Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
What Virginia Employers Look For
The qualifications that appear most often in customer service representative jobs across Virginia.
- High school diploma or GED required by most Virginia employers
- One or more years of customer service or call center experience preferred
- Proficiency with CRM software such as Salesforce or ServiceNow
- Strong written and verbal communication skills in a professional setting
- Ability to pass a background check, required by many Virginia federal contractors
- Bilingual fluency in Spanish or another language valued across Northern Virginia markets
Customer Service Representative Jobs in Virginia: Frequently Asked Questions
How do you become a customer service representative in Virginia?
A high school diploma is the baseline requirement for most customer service representative roles in Virginia, and many employers accept candidates with no prior experience if they demonstrate strong communication skills. Virginia does not require a state-issued license for this role. Completing a customer service or business administration certificate through a Virginia community college, such as Northern Virginia Community College or Reynolds Community College, can give candidates a competitive edge when applying to larger employers.
Which companies hire customer service representatives in Virginia?
Employers hiring customer service representatives in Virginia right now include Circle K, Lendmark Financial Services, and Shentel, based on current listings on Migrate Mate as of November 2026. Virginia's concentration of financial services headquarters, federal contractors, and large insurance carriers makes it one of the more active states for consistent, full-time customer service hiring year-round.
Which Virginia cities have the most customer service representative jobs?
Norfolk, Manassas, and Richmond have the most customer service representative openings in Virginia. Northern Virginia's density of federal agencies, defense contractors, and financial services headquarters drives the highest volume, while Richmond's insurance, banking, and retail headquarters account for strong suburban demand, and Virginia Beach reflects the region's large military and healthcare employer base.
Are there remote customer service representative jobs in Virginia?
Yes, and more than most fields, since customer service representative work is well-suited to remote and hybrid arrangements. About 30% of customer service representative openings tied to Virginia are remote or hybrid as of November 2026, reflecting how widely employers here have adopted flexible work models. Roles focused on phone support, chat, and account management are the most likely to be fully remote.
How can I get hired as a customer service representative in Virginia with little or no experience?
The most realistic entry path is applying for seasonal or part-time customer service roles at large Virginia-based employers such as Capital One or Geico, both of which run structured onboarding programs that train candidates from the ground up. Retail banking branches and call centers operated by regional financial institutions across Richmond and Northern Virginia regularly hire entry-level associates. Completing a short customer service certificate at a Virginia community college strengthens an application, and experience in adjacent roles such as retail cashier, receptionist, or food service supervisor translates well.
Where can I find and apply to customer service representative jobs in Virginia?
You can find and apply to customer service representative jobs in Virginia on Migrate Mate, which lists current Virginia openings updated regularly. Search for roles that match your experience level, location preference, and area of specialization, then apply directly to the ones that fit.
See All 73 Customer Service Representative Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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