Customer Service Management Jobs in Virginia
Customer Service Management jobs in Virginia are in strong demand, concentrated in retail, financial services, government contracting, and telecommunications across a market that ranks among the most active on the East Coast. The heaviest hiring is in the Northern Virginia, Richmond, and Hampton Roads metros, where employers like Capital One, Booz Allen Hamilton, and Amazon have lasting operations. Contact center leadership, client success management, and customer experience strategy are the specialties drawing the most consistent postings. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 5+ Customer Service Management jobs
Looking for more customer service management jobs?
Explore related role searches to find more openings that fit.
See related jobsKotarides Property Management is seeking a highly motivated individual to serve as a Customer Service Specialist. The Customer Service Specialist works closely with multiple departments to handle centralized processes including Call Scoring, Inbound Resident Call Volume, Property Support, Customer Relationship Management (CRM), and Data Entry. The Customer Service Specialist must be highly organized, detail oriented, and be able to multi-task.
Essential Duties and Responsibilities:
- Handle inbound resident call volume to include maintenance requests, over the phone payments and back up to all other call center call volume.
- Responsible for Resident & Prospect correspondence via email
- Data entry, to include back up to all call center services
- Answering questions regarding current and past due balances.
- Answer questions regarding information contained in the lease agreement.
- Work with delinquent residents and answer questions regarding the delinquent process.
Qualifications:
- Call Center or Property Management experience preferred
- Computer Skills: MS Office, Yardi
- Collaboration Skills
- Must be positive and motivated with excellent customer service skills
- Demonstrate effective communication skills
The Customer Service Specialist position offers growth potential, paid holidays and vacation time. Benefits include health insurance, dental, life insurance and 401K participation. Kotarides Property Management is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Property management: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
Kotarides Property Management is seeking a highly motivated individual to serve as a Customer Service Specialist. The Customer Service Specialist works closely with multiple departments to handle centralized processes including Call Scoring, Inbound Resident Call Volume, Property Support, Customer Relationship Management (CRM), and Data Entry. The Customer Service Specialist must be highly organized, detail oriented, and be able to multi-task.
Essential Duties and Responsibilities:
- Handle inbound resident call volume to include maintenance requests, over the phone payments and back up to all other call center call volume.
- Responsible for Resident & Prospect correspondence via email
- Data entry, to include back up to all call center services
- Answering questions regarding current and past due balances.
- Answer questions regarding information contained in the lease agreement.
- Work with delinquent residents and answer questions regarding the delinquent process.
Qualifications:
- Call Center or Property Management experience preferred
- Computer Skills: MS Office, Yardi
- Collaboration Skills
- Must be positive and motivated with excellent customer service skills
- Demonstrate effective communication skills
The Customer Service Specialist position offers growth potential, paid holidays and vacation time. Benefits include health insurance, dental, life insurance and 401K participation. Kotarides Property Management is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Property management: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
See All 5 Customer Service Management Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsCustomer Service Management Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Service Management Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
What Virginia Employers Look For
The qualifications that appear most often in customer service management jobs across Virginia.
- Bachelor's degree in business, communications, or a related field required
- Three or more years of customer service supervisory or management experience
- Proven ability to lead, coach, and develop frontline customer service teams
- Experience with CRM platforms such as Salesforce, ServiceNow, or Zendesk
- Strong analytical skills to track performance metrics and drive service improvements
- Excellent written and verbal communication skills for cross-functional collaboration
Customer Service Management Jobs in Virginia: Frequently Asked Questions
How do you become a customer service management in Virginia?
Customer service management in Virginia does not require a state-issued license, but most employers expect a bachelor's degree in business, communications, or a related field paired with several years of supervisory experience. Many Virginia employers, particularly in government contracting and financial services, also value certifications such as the HDI Customer Service Representative credential or a Project Management Professional designation to move into management-level roles.
Which companies hire customer service managements in Virginia?
Virginia customer service management roles are posted by Capital One, Wolters Kluwer, and Kotarides Companies and others right now, based on current listings on Migrate Mate as of September 2026. Virginia's concentration of financial services firms, federal contractors, and large retail headquarters means openings appear across a wide range of industries and company sizes throughout the state.
Which Virginia cities have the most customer service management jobs?
Richmond, Glen Allen, and Virginia Beach have the most customer service management openings in Virginia. Northern Virginia's density of federal contractors and technology firms drives volume in that corridor, while Richmond's headquarters for major financial and insurance companies and Hampton Roads' large retail and military-adjacent employers account for strong demand in those markets.
Are there remote customer service management jobs in Virginia?
Yes, and more than many management fields, since customer service management often involves overseeing digital channels, remote agents, and cloud-based platforms that do not require a physical office. About 0% of customer service management openings tied to Virginia are remote or hybrid as of September 2026, reflecting how broadly distributed customer service teams have become. Roles focused on contact center operations and customer experience strategy tend to be the most remote-friendly.
How can I get hired as a customer service management in Virginia with little or no experience?
The most realistic entry path is moving into a team lead or senior customer service representative role first, then building toward a management title. Large Virginia employers like Capital One, Geico, and government contractors frequently post associate supervisor and shift lead openings that serve as direct pipelines to management. Completing an HDI or Salesforce administrator certification strengthens a candidate's profile considerably, and internal promotion programs at Virginia's major contact centers are among the most accessible routes into a first management role.
Where can I find and apply to customer service management jobs in Virginia?
You can find and apply to customer service management jobs in Virginia on Migrate Mate, which lists current Virginia openings. Search the roles that match your experience and location, then apply directly to the ones that fit your background.
See All 5 Customer Service Management Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Jobs