Customer Success Representative Jobs in Raleigh, NC
Customer Success Representative jobs in Raleigh concentrate in the North Hills and Downtown Raleigh corridors, with additional demand growing in Research Triangle Park and Brier Creek, across SaaS, healthtech, and financial services. Employers actively hiring include Relay, Zifo, and Liine. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Open roles40
Top employerRelay
Work type67% Hybrid
Top credentialBachelor's degree
Companies hiring9
Showing 5 of 40+ Customer Success Representative jobs
Associate, Customer Success Specialist - Adwerx
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Added 1w ago
Imaginuity
Associate, Customer Success Specialist - Adwerx
Raleigh, North Carolina
Added 1w ago
Customer Success Manager
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Added 1w ago
Portside, Inc.
Customer Success Manager
Raleigh, North Carolina
Added 1w ago
Customer Success Partner III
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Added 2w ago
Protolabs
Customer Success Partner III
Raleigh, North Carolina
Added 2w ago
Customer Success Manager, EnlivenHealth
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Added 1mo ago
Omnicell
Customer Success Manager, EnlivenHealth
Raleigh, North Carolina
Added 1mo ago
Customer Success Manager
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Added 1mo ago
Liine
Customer Success Manager
Raleigh, North Carolina
Added 1mo ago
Added 1w ago
Associate, Customer Success Specialist - Adwerx
Imaginuity·Raleigh, North Carolina
Job functions:
Hybrid
51-200 employees
Job Description
Associate, Customer Success Specialist
Remote Status: Hybrid
Location: Raleigh-Durham, NC
ABOUT ADWERX
Adwerx, an Imaginuity brand, is an industry-leading digital advertising automation platform known for helping real estate and mortgage professionals win more business and stay ahead of their competition. Scalable for businesses of any size, Adwerx provides personalized advertising solutions that enable customers to reach new audiences and nurture existing relationships. Find out more at www.adwerx.com.
ABOUT IMAGINUITY®
Imaginuity is the Dallas, Texas based performance marketing company that combines human intelligence, data intelligence and artificial intelligence to help marketing perform better across brand experience, media, website development and search engine optimization. When you know better, you do better – that's the spirit of Imaginuity. Learn more at www.imaginuity.com.
ABOUT THE POSITION
As an Associate Customer Success Specialist, you’ll support our customers by delivering responsive, thoughtful service across multiple channels while helping ensure a seamless customer experience. This role is responsible for handling inbound customer inquiries, supporting sales opportunities, and building strong relationships with customers throughout their lifecycle.
We’re looking for someone who is curious, customer-focused, and eager to grow their skills in a fast-paced, technology-driven environment. You’ll collaborate closely with teammates and cross-functional partners to resolve issues, support customer needs, and contribute to a positive team culture.
This role will be based out of our Raleigh-Durham, NC office on a hybrid schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide high-quality customer support by responding to inquiries via phone, chat, and email in a timely and professional manner
- Support existing customers by answering questions, troubleshooting issues, and ensuring a positive customer experience
- Facilitate inbound sales inquiries by identifying customer needs and connecting them with appropriate solutions
- Build rapport with customers and maintain positive relationships through clear and empathetic communication
- Document customer interactions accurately in CRM and internal systems
- Collaborate with team members and cross-functional partners to resolve customer issues
- Maintain strong product knowledge and stay up to date on processes and workflows
- Contribute to team goals related to customer satisfaction, responsiveness, and operational efficiency
PREFERRED QUALIFICATIONS
- 1+ years of experience in customer service, customer support, or a related role
- Strong verbal and written communication skills with the ability to explain information clearly and professionally
- Strong organizational skills with the ability to manage multiple priorities
- Ability to learn new systems, products, and processes in a fast-paced environment
- Comfort working with technology platforms and CRM tools
- Customer-first mindset with strong problem-solving skills
- Experience in SaaS, technology, or real estate industries is a plus
WHAT WE OFFER YOU
- 90% of employee medical paid by the company (coverage for individuals)
- 50% of employee dental paid by the company
- Short-Term Disability Insurance
- Supplemental Healthcare
- 401k Employer Match (100% match up to 6% of salary)
- 6 Weeks of Paid Time Off (PTO)
- Annual Bonus Plan
- Paid Parental Leave
- Hybrid Work Environment
- Generous Employee Referral Program
- Casual Dress Code
- Free Snacks & Beverages
- Mentoring Opportunities
- Professional Development Opportunities
Imaginuity is committed to complying fully with all applicable laws ensuring equal employment opportunities. Accordingly, it is the policy of Imaginuity to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex (including gender, gender identity, transgender status, pregnancy, childbirth, or related medical conditions), religion, creed, national origin, age, actual or perceived disability, sexual orientation, marital status, military or veteran status, ancestry, genetic predisposition, citizenship status, domestic violence victim status, familial status, unemployed status, criminal history, protected activity (e.g., opposition to prohibited discrimination or making a complaint of discrimination or harassment or retaliation), or any other characteristic protected under applicable federal, state, or local law. This policy governs all aspects of employment, including, without limitation, recruitment, job assignment, promotions, transfers, compensation, access to benefits, training, discipline, and terminations. No person is authorized to act in a manner contrary to this commitment to equal employment opportunity.
Imaginuity
Associate, Customer Success Specialist - Adwerx
Raleigh, North Carolina
Added 1w ago51-200 employees
Job functions:
Hybrid
Job Description
Associate, Customer Success Specialist
Remote Status: Hybrid
Location: Raleigh-Durham, NC
ABOUT ADWERX
Adwerx, an Imaginuity brand, is an industry-leading digital advertising automation platform known for helping real estate and mortgage professionals win more business and stay ahead of their competition. Scalable for businesses of any size, Adwerx provides personalized advertising solutions that enable customers to reach new audiences and nurture existing relationships. Find out more at www.adwerx.com.
ABOUT IMAGINUITY®
Imaginuity is the Dallas, Texas based performance marketing company that combines human intelligence, data intelligence and artificial intelligence to help marketing perform better across brand experience, media, website development and search engine optimization. When you know better, you do better – that's the spirit of Imaginuity. Learn more at www.imaginuity.com.
ABOUT THE POSITION
As an Associate Customer Success Specialist, you’ll support our customers by delivering responsive, thoughtful service across multiple channels while helping ensure a seamless customer experience. This role is responsible for handling inbound customer inquiries, supporting sales opportunities, and building strong relationships with customers throughout their lifecycle.
We’re looking for someone who is curious, customer-focused, and eager to grow their skills in a fast-paced, technology-driven environment. You’ll collaborate closely with teammates and cross-functional partners to resolve issues, support customer needs, and contribute to a positive team culture.
This role will be based out of our Raleigh-Durham, NC office on a hybrid schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide high-quality customer support by responding to inquiries via phone, chat, and email in a timely and professional manner
- Support existing customers by answering questions, troubleshooting issues, and ensuring a positive customer experience
- Facilitate inbound sales inquiries by identifying customer needs and connecting them with appropriate solutions
- Build rapport with customers and maintain positive relationships through clear and empathetic communication
- Document customer interactions accurately in CRM and internal systems
- Collaborate with team members and cross-functional partners to resolve customer issues
- Maintain strong product knowledge and stay up to date on processes and workflows
- Contribute to team goals related to customer satisfaction, responsiveness, and operational efficiency
PREFERRED QUALIFICATIONS
- 1+ years of experience in customer service, customer support, or a related role
- Strong verbal and written communication skills with the ability to explain information clearly and professionally
- Strong organizational skills with the ability to manage multiple priorities
- Ability to learn new systems, products, and processes in a fast-paced environment
- Comfort working with technology platforms and CRM tools
- Customer-first mindset with strong problem-solving skills
- Experience in SaaS, technology, or real estate industries is a plus
WHAT WE OFFER YOU
- 90% of employee medical paid by the company (coverage for individuals)
- 50% of employee dental paid by the company
- Short-Term Disability Insurance
- Supplemental Healthcare
- 401k Employer Match (100% match up to 6% of salary)
- 6 Weeks of Paid Time Off (PTO)
- Annual Bonus Plan
- Paid Parental Leave
- Hybrid Work Environment
- Generous Employee Referral Program
- Casual Dress Code
- Free Snacks & Beverages
- Mentoring Opportunities
- Professional Development Opportunities
Imaginuity is committed to complying fully with all applicable laws ensuring equal employment opportunities. Accordingly, it is the policy of Imaginuity to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex (including gender, gender identity, transgender status, pregnancy, childbirth, or related medical conditions), religion, creed, national origin, age, actual or perceived disability, sexual orientation, marital status, military or veteran status, ancestry, genetic predisposition, citizenship status, domestic violence victim status, familial status, unemployed status, criminal history, protected activity (e.g., opposition to prohibited discrimination or making a complaint of discrimination or harassment or retaliation), or any other characteristic protected under applicable federal, state, or local law. This policy governs all aspects of employment, including, without limitation, recruitment, job assignment, promotions, transfers, compensation, access to benefits, training, discipline, and terminations. No person is authorized to act in a manner contrary to this commitment to equal employment opportunity.
See All 40 Customer Success Representative Jobs in Raleigh
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Find JobsCustomer Success Representative Job Market in Raleigh
Who's Hiring
- Relay11
- Zifo4
- Liine4
- Omnicell4
- Protolabs4
Top Industries Hiring
- Consulting & Professional Services
Customer Success Representative Jobs in Raleigh: Frequently Asked Questions
How do I get a customer success representative job in Raleigh?
The strongest path into Raleigh's market is targeting the city's dense concentration of SaaS and healthtech companies, particularly those clustered around Research Triangle Park and the North Hills corridor. Employers here consistently prioritize candidates who can demonstrate product fluency and retention-focused outcomes. Familiarity with CRM platforms and experience managing mid-market accounts gives applicants a measurable edge in a competitive field where many roles are posted and filled quickly.
Which companies hire customer success representatives in Raleigh?
Companies currently hiring customer success representatives in Raleigh include Relay, Zifo, and Liine, per current listings on Migrate Mate as of November 2026. Raleigh's employer mix skews heavily toward growth-stage software firms and established health IT companies, both of which run dedicated customer success teams.
Are there remote customer success representative jobs in Raleigh?
Yes, customer success representative work is well-suited to remote and hybrid arrangements given its desk-based, communication-driven nature. About 100% of customer success representative openings tied to Raleigh are remote or hybrid as of November 2026, reflecting the tech-forward culture of the local employer base. Fully remote roles are most common among Raleigh's SaaS and cloud software companies.
How can I get a customer success representative job in Raleigh with little or no experience?
The most realistic entry path in Raleigh is moving into customer success from a support, account coordination, or inside sales role at one of the city's many growth-stage software or healthtech companies, which regularly hire associate-level customer success specialists. Local employers in Research Triangle Park and North Hills are known to develop entry talent internally. Demonstrating familiarity with tools like Salesforce or Gainsight and showing clear communication skills in your application gives you a practical advantage.
Which industries hire the most customer success representatives in Raleigh?
The sectors hiring the most customer success representatives in Raleigh are Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. Raleigh's role as a hub for enterprise software and health IT companies drives consistent demand for customer success talent year-round.
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