Customer Success Jobs in Tennessee
Customer Success jobs in Tennessee are in strong demand, with concentrated hiring in the technology, healthcare SaaS, and financial services sectors and openings at every level from associate to director. Nashville, Memphis, and Brentwood lead the market, anchored by employers like HCA Healthcare, Asurion, and Truist Financial. The most sought-after specialties include enterprise onboarding, account health management, and renewal strategy. See the openings below and apply to the ones that match your experience.
Find Customer Success JobsOverview
Showing 5 of 17+ Customer Success jobs
About HubSync
HubSync is a fast-growing SaaS company transforming the accounting industry through a fully integrated platform that enhances productivity and delivers a seamless experience for accounting firms and their customers. We are on a mission to change the paradigm of customer engagement and value delivery—and we’re looking for passionate individuals who want to be part of this journey.
About the Role
As a Customer Success Manager (CSM), you are the primary point of contact for our customers—responsible for delivering an exceptional experience to ensure long-term success, drive business outcomes, which results in happy and reference-able customers with strong renewals. You’ll collaborate with our PS organization during implementation and guide our clients to drive adoption, ensure business outcomes are met, identify opportunities for expansion and growth, and help customers realize the full value of HubSync.
The ideal candidate is a relationship builder, strategic thinker, and problem-solver who thrives in a dynamic, fast-paced environment. You’ll work cross-functionally with Sales, Product, Support, Professional Services, and Engineering to ensure our customers are successful and growing with HubSync.
Key Responsibilities
Execution – Deliver Speed to Value
Own the customer relationship and journey from post-deployment onboarding through full platform adoption, ensuring customer meet their business outcomes and goals through their use of HubSync.
Build strong, trusted relationships with key stakeholders at customer firms from project team leaders to executive sponsors.
Act as a strategic advisor to drive adoption, satisfaction, and customer ROI through best practices and thought leadership engagement.
Manage escalations and resolve customer issues using closed-loop feedback processes and close coordination with Support.
Maintain and refine best-in-class tools, processes, and playbooks for scalable customer success.
Customer Engagement
Serve as the internal champion for your customers, coordinating cross-functional teams (e.g., Sales, Product, Support) to align with customer goals.
Lead regular touchpoints and executive check-ins and Quarterly Business Reviews (QBRs) to track progress and keep customers aligned and engaged.
Identify and proactively mitigate risks to ensure a smooth and successful customer experience.
Growth – Drive Strategic Expansion
Understand customer goals, pain points, and platform usage to surface relevant solutions and expansion opportunities and collaborate closely with the Account Managers (Sales) to support the upsell and cross-sell motion. .
Collaborate with product teams to identify gaps and help facilitate new solution discovery sessions via customer input.
Maintain stakeholder maps and expand key relationships across customer accounts.
Reporting & Metrics
Develop and maintain 30/60/90-day customer success plans tied to measurable outcomes.
Track and report on health scores, adoption metrics, renewal forecasting, and customer satisfaction (CSAT/NPS).
Drive continuous improvement through data insights and customer feedback.
Success Metrics
Customer Outcomes: Business Outcomes, Product Adoption, ROI, time to value, and GRR/NRR.
Customer Satisfaction: Measured performance at best-in-class levels.
Revenue Impact: Expansion opportunities, pipeline growth, and account-level wins.
Operational Excellence: Clear cadence of communication, internal alignment, and high-impact reporting.
Experience & Qualifications
5+ years of experience in an Enterprise SaaS Customer Success role
Proven track record of managing multiple high-value enterprise accounts and driving customer adoption and satisfaction.
Strong client management and problem-solving skills; ability to manage complex customer situations and escalations, including change management and employee enablement.
Experience using platforms such as Jira, Confluence, and HubSpot to manage projects and customer relationships.
Familiarity with the software development lifecycle, product ownership, or product management is a plus.
Accounting industry experience strongly preferred.
Excellent communication, collaboration, and relationship-building skills.
Experience in a high-growth or early-stage company environment preferred.
Bachelor’s degree (B.A., B.S.) or higher required.
What You’ll Bring
Passion for delivering exceptional customer experiences.
A proactive, resourceful, and ownership-driven mindset.
Ability to balance strategic thinking with hands-on execution.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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About HubSync
HubSync is a fast-growing SaaS company transforming the accounting industry through a fully integrated platform that enhances productivity and delivers a seamless experience for accounting firms and their customers. We are on a mission to change the paradigm of customer engagement and value delivery—and we’re looking for passionate individuals who want to be part of this journey.
About the Role
As a Customer Success Manager (CSM), you are the primary point of contact for our customers—responsible for delivering an exceptional experience to ensure long-term success, drive business outcomes, which results in happy and reference-able customers with strong renewals. You’ll collaborate with our PS organization during implementation and guide our clients to drive adoption, ensure business outcomes are met, identify opportunities for expansion and growth, and help customers realize the full value of HubSync.
The ideal candidate is a relationship builder, strategic thinker, and problem-solver who thrives in a dynamic, fast-paced environment. You’ll work cross-functionally with Sales, Product, Support, Professional Services, and Engineering to ensure our customers are successful and growing with HubSync.
Key Responsibilities
Execution – Deliver Speed to Value
Own the customer relationship and journey from post-deployment onboarding through full platform adoption, ensuring customer meet their business outcomes and goals through their use of HubSync.
Build strong, trusted relationships with key stakeholders at customer firms from project team leaders to executive sponsors.
Act as a strategic advisor to drive adoption, satisfaction, and customer ROI through best practices and thought leadership engagement.
Manage escalations and resolve customer issues using closed-loop feedback processes and close coordination with Support.
Maintain and refine best-in-class tools, processes, and playbooks for scalable customer success.
Customer Engagement
Serve as the internal champion for your customers, coordinating cross-functional teams (e.g., Sales, Product, Support) to align with customer goals.
Lead regular touchpoints and executive check-ins and Quarterly Business Reviews (QBRs) to track progress and keep customers aligned and engaged.
Identify and proactively mitigate risks to ensure a smooth and successful customer experience.
Growth – Drive Strategic Expansion
Understand customer goals, pain points, and platform usage to surface relevant solutions and expansion opportunities and collaborate closely with the Account Managers (Sales) to support the upsell and cross-sell motion. .
Collaborate with product teams to identify gaps and help facilitate new solution discovery sessions via customer input.
Maintain stakeholder maps and expand key relationships across customer accounts.
Reporting & Metrics
Develop and maintain 30/60/90-day customer success plans tied to measurable outcomes.
Track and report on health scores, adoption metrics, renewal forecasting, and customer satisfaction (CSAT/NPS).
Drive continuous improvement through data insights and customer feedback.
Success Metrics
Customer Outcomes: Business Outcomes, Product Adoption, ROI, time to value, and GRR/NRR.
Customer Satisfaction: Measured performance at best-in-class levels.
Revenue Impact: Expansion opportunities, pipeline growth, and account-level wins.
Operational Excellence: Clear cadence of communication, internal alignment, and high-impact reporting.
Experience & Qualifications
5+ years of experience in an Enterprise SaaS Customer Success role
Proven track record of managing multiple high-value enterprise accounts and driving customer adoption and satisfaction.
Strong client management and problem-solving skills; ability to manage complex customer situations and escalations, including change management and employee enablement.
Experience using platforms such as Jira, Confluence, and HubSpot to manage projects and customer relationships.
Familiarity with the software development lifecycle, product ownership, or product management is a plus.
Accounting industry experience strongly preferred.
Excellent communication, collaboration, and relationship-building skills.
Experience in a high-growth or early-stage company environment preferred.
Bachelor’s degree (B.A., B.S.) or higher required.
What You’ll Bring
Passion for delivering exceptional customer experiences.
A proactive, resourceful, and ownership-driven mindset.
Ability to balance strategic thinking with hands-on execution.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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See All 17 Customer Success Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Customer Success Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What Tennessee Employers Look For
The qualifications that appear most often in customer success jobs across Tennessee.
- Two or more years of customer success or account management experience preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot required
- Bachelor's degree in business, communications, or a related field expected
- Demonstrated ability to manage a portfolio of accounts and drive retention
- Strong written and verbal communication skills for client-facing interactions
- Familiarity with customer success tools like Gainsight or Totango is a plus
Customer Success Jobs in Tennessee: Frequently Asked Questions
How do you become a customer success in Tennessee?
Most customer success roles in Tennessee require a bachelor's degree in business, communications, or a related field, though some employers accept equivalent work experience. There is no state-issued license for this role in Tennessee. Candidates typically break in through inside sales, support, or account coordination roles at one of Nashville's many SaaS or healthcare technology companies, then move into a dedicated customer success position as they build client management skills.
Which companies hire customer successs in Tennessee?
Employers hiring customer successs in Tennessee right now include Mosai, Oracle, and Cengage, based on current listings on Migrate Mate as of September 2026. Tennessee's concentration of healthcare technology firms and insurance companies headquartered in the Nashville area creates consistent, year-round demand for customer success professionals across experience levels.
Which Tennessee cities have the most customer success jobs?
Nashville, Memphis, and Knoxville have the most customer success openings in Tennessee. Nashville dominates because of its dense cluster of healthcare technology, SaaS, and financial services headquarters, while Memphis draws hiring from logistics and regional banking employers, and Brentwood attracts openings from the corporate campuses of several nationally recognized healthcare and insurance companies based just south of Nashville.
Are there remote customer success jobs in Tennessee?
Yes, and more than most fields. Customer success is largely a desk-based, communication-driven role that adapts well to remote and hybrid arrangements. About 89% of customer success openings tied to Tennessee are remote or hybrid as of September 2026, reflecting how broadly employers in the SaaS and healthcare technology sectors have embraced flexible work. Renewal management and digital onboarding roles tend to be the most consistently remote.
How can I get hired as a customer success in Tennessee with little or no experience?
The most realistic entry path is through a customer support or inside sales role at one of Nashville's healthcare technology or SaaS companies, then transitioning internally into a customer success associate position. Employers like Asurion and regional health IT firms regularly hire for associate-level customer success roles that do not require prior experience in the title. Earning a Gainsight certification or completing a HubSpot customer success course strengthens an application significantly when experience is limited.
Where can I find and apply to customer success jobs in Tennessee?
You can find and apply to customer success jobs in Tennessee on Migrate Mate, which lists current openings from employers across the state. Search the listings to find roles that fit your experience level and preferred location, then apply directly to the ones that match. No signup is required to see the openings.
See All 17 Customer Success Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find Customer Success Jobs