Support Analyst Jobs in Tennessee

Exceptional Hospitality Starts with You

This role is based at our corporate office in Memphis, TN

This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As an Analyst, Content Support and Activation, you will help bring learning to life by coordinating live virtual and in-person events, managing enrollment and completion records, and tracking learning and messaging performance. Reporting to the Director of Design, Messaging and Workshops, you will support Brand Platforms & Openings priorities through accurate event setup, thoughtful location and scheduling recommendations, and coordination of learning materials.

What you'll do during a typical day:

• Set up live learning events in the learning management system (LMS) and Microsoft Teams, ensuring session details, schedules, and access information are accurate.
• Manage enrollment, maintain attendee records, and confirm learning completion in the LMS following session delivery.
• Identify suitable locations and dates for in-person learning by considering hotel performance, hotel condition, and ease of travel for attendees.
• Track live learning and messaging performance after delivery, maintain reporting files, and summarize results to support follow-up and future planning.
• Provide backup support for NOW article creation and hotel communication delivery, coordinating content inputs, reviews, approvals, and delivery timelines to help ensure accurate, timely messaging.

How you'll collaborate with others:

• Partner with the Senior Specialist to confirm hotel contracts for in-person learning and coordinate event details with hotel contacts.
• Communicate event readiness, communication delivery status, reporting results, and next steps to the Director of Design, Messaging and Workshops and relevant stakeholders, flagging risks early and following up on outstanding actions.
• Build and maintain productive relationships with Brand Management Americas subject matter experts, facilitators, and communication partners to coordinate session information, attendance records, learning materials, and content inputs while keeping stakeholders aligned on deadlines and responsibilities.
• Coordinate with enterprise partners, printers, and shipping providers to support accurate event setup and delivery of session materials.

Projects you'll take ownership of:

• Maintain accurate learning event schedules, enrollment and completion records, and post-delivery reports that track live learning and messaging performance.
• Coordinate in-person learning logistics, including location and date recommendations, hotel contract confirmation in partnership with the Senior Specialist, and printing and shipment of needed learning session materials.

What It Takes to Make the Stay

You have these minimum qualifications:

• One (1) year of experience coordinating projects or events
• One (1) year experience using reporting to inform decision-making
• Experience with Microsoft Office products, including Word, PowerPoint, Excel (pivot tables, formulas, etc)
• Experience tracking and maintaining engagement performance data to inform decision-making
• Onsite in Memphis, TN
• Travel up to 10%

It would be useful if you have:

• One (1) year experience using an LMS to set up learning events, manage enrollment, or record learning completion
• One (1) year experience copywriting or developing communications for hotels and owners
Experience in hospitality industry supporting multiple stakeholder groups

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $57,500 – $80,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.