Customer Success Director Jobs in Tennessee
Customer Success Director jobs in Tennessee are active across SaaS, healthcare technology, financial services, and logistics software, with demand ranging from emerging leaders stepping into their first director role through seasoned executives managing large enterprise portfolios. Nashville, Memphis, and Brentwood anchor most of the hiring, with prominent employers such as Asurion, HCA Healthcare, and Ingram Content Group maintaining consistent customer success leadership needs. The most in-demand specializations center on enterprise account retention, digital health platforms, and revenue operations. Find a role that fits below and apply directly.
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Showing 5 of 18+ Customer Success Director jobs
DESCRIPTION
Key job responsibilities
- Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL), serving as the single threaded point of contact for your accounts' operational points of contact
- Identify systemic operational defects impacting your accounts using performance dashboards and customer feedback. Quantify the problem in dollars, loads, and retention risk
- Coordinate cross functional teams to resolution: gather customer insights, understand requirements, bring the right internal teams together, align on the path forward, and ensure we deliver. You don't solve problems alone but you own making sure they get solved
- Own the customer facing performance narrative. Lead Quarterly Business Reviews, produce recovery plans during performance degradation, and proactively communicate progress on open issues with timelines and measurable targets
- Own escalation communication to customer executives when something goes wrong: what's happening, what we're doing about it, and how we're tracking toward resolution
- Own internal reporting, including MBRs, account bridges, and leading inspection mechanisms for your accounts. Report out on performance metrics, cost inputs, and customer KPIs
- Influence customer operations to drive optimal inputs that lower our costs. Define what good looks like, measure it, and partner with customers to change how they operate
- Activate structured recovery programs before the customer escalates
A day in the life
Your day starts with account health dashboards, spotting a detention-charge trend at one customer's facilities and digging into its cause. By midmorning you're briefing a customer's regional transportation director on performance, then rallying ops and pricing partners on a structural issue hitting multiple facilities. After lunch you build your MBR narrative, quantifying your team's impact and open items. Later you lead a working session with operations and product on a fix to prevent recurring defects, then close by updating a customer VP on a two-week escalation, showing progress against committed targets.
About the team
The Enterprise Customer Success team is newly formed within Amazon Freight's commercial organization. This team serves as the single threaded relationship owner for our largest customers' operational points of contact. We exist to ensure that every enterprise shipper on our platform experiences the service level we committed to, and when they don't, we coordinate the teams that fix it.
BASIC QUALIFICATIONS
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Bachelor's degree or equivalent
- Experience with sales CRM tools such as Salesforce or similar software
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- 5+ years of B2B or enterprise sales with a focus on hunting new business experience
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 113,100.00 - 160,000.00 USD annually
USA, IL, Chicago - 113,100.00 - 160,000.00 USD annually
USA, TN, Nashville - 101,800.00 - 144,400.00 USD annually
USA, WA, Bellevue - 113,100.00 - 160,000.00 USD annually
DESCRIPTION
Key job responsibilities
- Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL), serving as the single threaded point of contact for your accounts' operational points of contact
- Identify systemic operational defects impacting your accounts using performance dashboards and customer feedback. Quantify the problem in dollars, loads, and retention risk
- Coordinate cross functional teams to resolution: gather customer insights, understand requirements, bring the right internal teams together, align on the path forward, and ensure we deliver. You don't solve problems alone but you own making sure they get solved
- Own the customer facing performance narrative. Lead Quarterly Business Reviews, produce recovery plans during performance degradation, and proactively communicate progress on open issues with timelines and measurable targets
- Own escalation communication to customer executives when something goes wrong: what's happening, what we're doing about it, and how we're tracking toward resolution
- Own internal reporting, including MBRs, account bridges, and leading inspection mechanisms for your accounts. Report out on performance metrics, cost inputs, and customer KPIs
- Influence customer operations to drive optimal inputs that lower our costs. Define what good looks like, measure it, and partner with customers to change how they operate
- Activate structured recovery programs before the customer escalates
A day in the life
Your day starts with account health dashboards, spotting a detention-charge trend at one customer's facilities and digging into its cause. By midmorning you're briefing a customer's regional transportation director on performance, then rallying ops and pricing partners on a structural issue hitting multiple facilities. After lunch you build your MBR narrative, quantifying your team's impact and open items. Later you lead a working session with operations and product on a fix to prevent recurring defects, then close by updating a customer VP on a two-week escalation, showing progress against committed targets.
About the team
The Enterprise Customer Success team is newly formed within Amazon Freight's commercial organization. This team serves as the single threaded relationship owner for our largest customers' operational points of contact. We exist to ensure that every enterprise shipper on our platform experiences the service level we committed to, and when they don't, we coordinate the teams that fix it.
BASIC QUALIFICATIONS
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Bachelor's degree or equivalent
- Experience with sales CRM tools such as Salesforce or similar software
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- 5+ years of B2B or enterprise sales with a focus on hunting new business experience
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 113,100.00 - 160,000.00 USD annually
USA, IL, Chicago - 113,100.00 - 160,000.00 USD annually
USA, TN, Nashville - 101,800.00 - 144,400.00 USD annually
USA, WA, Bellevue - 113,100.00 - 160,000.00 USD annually
See All 18 Customer Success Director Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Customer Success Director Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What Tennessee Employers Look For
The qualifications that appear most often in customer success director jobs across Tennessee.
- Proven leadership of customer success or account management teams in a B2B environment
- Bachelor's degree in business, communications, or a technology-related field
- Experience with CRM and customer health platforms such as Salesforce or Gainsight
- Demonstrated ability to drive net revenue retention and reduce customer churn
- Strong executive communication skills for presenting to C-suite stakeholders
- Experience operating in healthcare technology, SaaS, or logistics software verticals
Customer Success Director Jobs in Tennessee: Frequently Asked Questions
How do you become a customer success director in Tennessee?
There is no state-issued license required to work as a customer success director in Tennessee. Most employers expect a bachelor's degree paired with several years of progressive experience in customer success, account management, or a related commercial role. Nashville-based technology and healthcare technology companies typically promote candidates who have managed renewal cycles and cross-functional teams, while Salesforce and Gainsight platform certifications strengthen applications considerably.
Which companies hire customer success directors in Tennessee?
Employers hiring customer success directors in Tennessee right now include Oracle, Cengage, and Commify, based on current listings on Migrate Mate as of November 2026. Tennessee's concentration of healthcare technology firms and logistics software companies means these openings frequently require domain knowledge specific to those industries.
Which Tennessee cities have the most customer success director jobs?
Nashville, Tennessee, and Memphis have the most customer success director openings in Tennessee. Nashville drives the largest share of demand thanks to its dense cluster of healthcare technology headquarters and rapidly growing SaaS companies, while Memphis attracts openings tied to supply chain software and logistics platforms that serve its freight and distribution economy.
Are there remote customer success director jobs in Tennessee?
Yes, and more than most leadership roles, because customer success directors at the director level often manage distributed teams and work with clients across multiple time zones. About 50% of customer success director openings tied to Tennessee are remote or hybrid as of November 2026, reflecting how portable the role has become. Strategic oversight, QBR preparation, and team coaching are the functions most commonly performed fully remotely.
How can I get hired as a customer success director in Tennessee with little or no experience?
The most realistic entry path is moving up from a senior customer success manager or enterprise account manager role at a Nashville or Brentwood technology company, where internal promotion into director-level positions is common. Employers like Asurion and healthcare IT firms in the Nashville health-tech corridor regularly develop talent from individual contributor roles. Earning a Gainsight or Salesforce administrator certification and demonstrating ownership of a renewal book, even a small one, positions a candidate for that first director title.
Where can I find and apply to customer success director jobs in Tennessee?
You can find and apply to customer success director jobs in Tennessee on Migrate Mate, which lists current Tennessee openings across Nashville, Memphis, Brentwood, and beyond. Find roles that fit your experience and apply directly to the employers posting them.
See All 18 Customer Success Director Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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