Customer Success Director Jobs in Tennessee
Customer Success Director jobs in Tennessee are active across SaaS, healthcare technology, financial services, and logistics software, with demand ranging from emerging leaders stepping into their first director role through seasoned executives managing large enterprise portfolios. Nashville, Memphis, and Brentwood anchor most of the hiring, with prominent employers such as Asurion, HCA Healthcare, and Ingram Content Group maintaining consistent customer success leadership needs. The most in-demand specializations center on enterprise account retention, digital health platforms, and revenue operations. Find a role that fits below and apply directly.
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Showing 5 of 19+ Customer Success Director jobs
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least September 21st, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description
As a GFiber Multifamily Success Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber's residential internet. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition programming and events, and successful customer care.
In this role, you'll:
- Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet. Drive pen growth through customer acquisition programming and events, and successful customer care retention management.
- Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.
- Obtain a robust knowledge of Google Fiber's network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants.
- Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.
- Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.
- Need to have the ability to lift up to 45 lbs on occasion.
- Need to have the ability to work some nights and weekends.
At a minimum we'd like you to have:
- High school diploma or GED.
- 1 year of experience in sales and/or customer service.
- Ability to exert yourself physically over extended periods of time, including frequent walking and climbing stairs.
- A valid driver's license and access to reliable transportation during working hours.
- Ability to pass a motor vehicle record check that meets company standards.
It's preferred if you have:
- 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
- Property Management experience.
- Proficiency in SalesForce or other CRM.
- Experience with effective sales relationship-building or partnership development.
- Excellent work ethic, communication, navigating ambiguity and time management skills.
- Ability to speak Spanish.
The US base hourly range for this full-time position is between $30.77 + bonus + benefits.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least September 21st, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description
As a GFiber Multifamily Success Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber's residential internet. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition programming and events, and successful customer care.
In this role, you'll:
- Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet. Drive pen growth through customer acquisition programming and events, and successful customer care retention management.
- Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.
- Obtain a robust knowledge of Google Fiber's network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants.
- Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.
- Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.
- Need to have the ability to lift up to 45 lbs on occasion.
- Need to have the ability to work some nights and weekends.
At a minimum we'd like you to have:
- High school diploma or GED.
- 1 year of experience in sales and/or customer service.
- Ability to exert yourself physically over extended periods of time, including frequent walking and climbing stairs.
- A valid driver's license and access to reliable transportation during working hours.
- Ability to pass a motor vehicle record check that meets company standards.
It's preferred if you have:
- 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
- Property Management experience.
- Proficiency in SalesForce or other CRM.
- Experience with effective sales relationship-building or partnership development.
- Excellent work ethic, communication, navigating ambiguity and time management skills.
- Ability to speak Spanish.
The US base hourly range for this full-time position is between $30.77 + bonus + benefits.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
See All 19 Customer Success Director Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Customer Success Director Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Government & Public Sector
What Tennessee Employers Look For
The qualifications that appear most often in customer success director jobs across Tennessee.
- Proven leadership of customer success or account management teams in a B2B environment
- Bachelor's degree in business, communications, or a technology-related field
- Experience with CRM and customer health platforms such as Salesforce or Gainsight
- Demonstrated ability to drive net revenue retention and reduce customer churn
- Strong executive communication skills for presenting to C-suite stakeholders
- Experience operating in healthcare technology, SaaS, or logistics software verticals
Customer Success Director Jobs in Tennessee: Frequently Asked Questions
How do you become a customer success director in Tennessee?
There is no state-issued license required to work as a customer success director in Tennessee. Most employers expect a bachelor's degree paired with several years of progressive experience in customer success, account management, or a related commercial role. Nashville-based technology and healthcare technology companies typically promote candidates who have managed renewal cycles and cross-functional teams, while Salesforce and Gainsight platform certifications strengthen applications considerably.
Which companies hire customer success directors in Tennessee?
Employers hiring customer success directors in Tennessee right now include NetraDyne, TRC, and Mosai, based on current listings on Migrate Mate as of September 2026. Tennessee's concentration of healthcare technology firms and logistics software companies means these openings frequently require domain knowledge specific to those industries.
Which Tennessee cities have the most customer success director jobs?
Nashville, Knoxville, and Tennessee have the most customer success director openings in Tennessee. Nashville drives the largest share of demand thanks to its dense cluster of healthcare technology headquarters and rapidly growing SaaS companies, while Memphis attracts openings tied to supply chain software and logistics platforms that serve its freight and distribution economy.
Are there remote customer success director jobs in Tennessee?
Yes, and more than most leadership roles, because customer success directors at the director level often manage distributed teams and work with clients across multiple time zones. About 90% of customer success director openings tied to Tennessee are remote or hybrid as of September 2026, reflecting how portable the role has become. Strategic oversight, QBR preparation, and team coaching are the functions most commonly performed fully remotely.
How can I get hired as a customer success director in Tennessee with little or no experience?
The most realistic entry path is moving up from a senior customer success manager or enterprise account manager role at a Nashville or Brentwood technology company, where internal promotion into director-level positions is common. Employers like Asurion and healthcare IT firms in the Nashville health-tech corridor regularly develop talent from individual contributor roles. Earning a Gainsight or Salesforce administrator certification and demonstrating ownership of a renewal book, even a small one, positions a candidate for that first director title.
Where can I find and apply to customer success director jobs in Tennessee?
You can find and apply to customer success director jobs in Tennessee on Migrate Mate, which lists current Tennessee openings across Nashville, Memphis, Brentwood, and beyond. Find roles that fit your experience and apply directly to the employers posting them.
See All 19 Customer Success Director Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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