Customer Success Engineer Jobs in Tennessee
Customer Success Engineer jobs in Tennessee are in active demand, concentrated in enterprise software, healthcare technology, and logistics platforms, with openings at every level from associate through senior and staff. Nashville, Memphis, and Knoxville lead hiring, with established employers like Oracle, HCA Healthcare, and Asurion maintaining meaningful customer success engineering teams across the state. The most sought-after specializations right now are SaaS onboarding, API integration support, and technical account management for healthcare and supply chain clients. Find a role that fits below and apply directly.
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Showing 5 of 18+ Customer Success Engineer jobs
DESCRIPTION
Key job responsibilities
- Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL), serving as the single threaded point of contact for your accounts' operational points of contact
- Identify systemic operational defects impacting your accounts using performance dashboards and customer feedback. Quantify the problem in dollars, loads, and retention risk
- Coordinate cross functional teams to resolution: gather customer insights, understand requirements, bring the right internal teams together, align on the path forward, and ensure we deliver. You don't solve problems alone but you own making sure they get solved
- Own the customer facing performance narrative. Lead Quarterly Business Reviews, produce recovery plans during performance degradation, and proactively communicate progress on open issues with timelines and measurable targets
- Own escalation communication to customer executives when something goes wrong: what's happening, what we're doing about it, and how we're tracking toward resolution
- Own internal reporting, including MBRs, account bridges, and leading inspection mechanisms for your accounts. Report out on performance metrics, cost inputs, and customer KPIs
- Influence customer operations to drive optimal inputs that lower our costs. Define what good looks like, measure it, and partner with customers to change how they operate
- Activate structured recovery programs before the customer escalates
A day in the life
Your day starts with account health dashboards, spotting a detention-charge trend at one customer's facilities and digging into its cause. By midmorning you're briefing a customer's regional transportation director on performance, then rallying ops and pricing partners on a structural issue hitting multiple facilities. After lunch you build your MBR narrative, quantifying your team's impact and open items. Later you lead a working session with operations and product on a fix to prevent recurring defects, then close by updating a customer VP on a two-week escalation, showing progress against committed targets.
About the team
The Enterprise Customer Success team is newly formed within Amazon Freight's commercial organization. This team serves as the single threaded relationship owner for our largest customers' operational points of contact. We exist to ensure that every enterprise shipper on our platform experiences the service level we committed to, and when they don't, we coordinate the teams that fix it.
BASIC QUALIFICATIONS
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Bachelor's degree or equivalent
- Experience with sales CRM tools such as Salesforce or similar software
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- 5+ years of B2B or enterprise sales with a focus on hunting new business experience
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 113,100.00 - 160,000.00 USD annually
USA, IL, Chicago - 113,100.00 - 160,000.00 USD annually
USA, TN, Nashville - 101,800.00 - 144,400.00 USD annually
USA, WA, Bellevue - 113,100.00 - 160,000.00 USD annually
DESCRIPTION
Key job responsibilities
- Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL), serving as the single threaded point of contact for your accounts' operational points of contact
- Identify systemic operational defects impacting your accounts using performance dashboards and customer feedback. Quantify the problem in dollars, loads, and retention risk
- Coordinate cross functional teams to resolution: gather customer insights, understand requirements, bring the right internal teams together, align on the path forward, and ensure we deliver. You don't solve problems alone but you own making sure they get solved
- Own the customer facing performance narrative. Lead Quarterly Business Reviews, produce recovery plans during performance degradation, and proactively communicate progress on open issues with timelines and measurable targets
- Own escalation communication to customer executives when something goes wrong: what's happening, what we're doing about it, and how we're tracking toward resolution
- Own internal reporting, including MBRs, account bridges, and leading inspection mechanisms for your accounts. Report out on performance metrics, cost inputs, and customer KPIs
- Influence customer operations to drive optimal inputs that lower our costs. Define what good looks like, measure it, and partner with customers to change how they operate
- Activate structured recovery programs before the customer escalates
A day in the life
Your day starts with account health dashboards, spotting a detention-charge trend at one customer's facilities and digging into its cause. By midmorning you're briefing a customer's regional transportation director on performance, then rallying ops and pricing partners on a structural issue hitting multiple facilities. After lunch you build your MBR narrative, quantifying your team's impact and open items. Later you lead a working session with operations and product on a fix to prevent recurring defects, then close by updating a customer VP on a two-week escalation, showing progress against committed targets.
About the team
The Enterprise Customer Success team is newly formed within Amazon Freight's commercial organization. This team serves as the single threaded relationship owner for our largest customers' operational points of contact. We exist to ensure that every enterprise shipper on our platform experiences the service level we committed to, and when they don't, we coordinate the teams that fix it.
BASIC QUALIFICATIONS
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Bachelor's degree or equivalent
- Experience with sales CRM tools such as Salesforce or similar software
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- 5+ years of B2B or enterprise sales with a focus on hunting new business experience
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 113,100.00 - 160,000.00 USD annually
USA, IL, Chicago - 113,100.00 - 160,000.00 USD annually
USA, TN, Nashville - 101,800.00 - 144,400.00 USD annually
USA, WA, Bellevue - 113,100.00 - 160,000.00 USD annually
See All 18 Customer Success Engineer Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find JobsCustomer Success Engineer Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Customer Success Engineer Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What Tennessee Employers Look For
The qualifications that appear most often in customer success engineer jobs across Tennessee.
- Bachelor's degree in computer science, information systems, or a related technical field
- Hands-on experience with SaaS platforms and enterprise software implementation or support
- Ability to diagnose and resolve technical issues through APIs, integrations, or product configuration
- Strong communication skills for translating technical concepts to non-technical stakeholders
- Experience with CRM tools such as Salesforce or similar customer data platforms
- Familiarity with project management practices and cross-functional collaboration in a client-facing role
Customer Success Engineer Jobs in Tennessee: Frequently Asked Questions
How do you become a customer success engineer in Tennessee?
Customer success engineering in Tennessee requires no state-issued license, so the path centers on education and demonstrated technical skill. Most Tennessee employers expect at least a bachelor's degree in computer science, information systems, or engineering, though candidates with degrees in adjacent fields who build strong product and integration knowledge are regularly hired. A foundational credential such as a Salesforce certification or an AWS associate certification strengthens applications considerably with Tennessee's healthcare technology and logistics employers.
Which companies hire customer success engineers in Tennessee?
Employers hiring customer success engineers in Tennessee right now include Oracle, Cengage, and Commify, based on current listings on Migrate Mate as of November 2026. Tennessee's concentration of healthcare IT firms and regional logistics companies means demand stays consistent year-round rather than peaking around a single hiring cycle.
Which Tennessee cities have the most customer success engineer jobs?
Nashville, Tennessee, and Memphis have the most customer success engineer openings in Tennessee. Nashville drives the largest share of demand because of its dense cluster of health technology companies, insurance platforms, and corporate headquarters, while Memphis adds volume through logistics and supply chain software firms, and Knoxville contributes openings tied to energy sector and manufacturing technology clients in the region.
Are there remote customer success engineer jobs in Tennessee?
Yes, and more than most fields, because the work centers on communication, product configuration, and digital support rather than on-site presence. About 50% of customer success engineer openings tied to Tennessee are remote or hybrid as of November 2026, reflecting how widely SaaS companies have normalized distributed customer-facing teams. The most fully remote roles tend to cover post-onboarding account management and technical support, while implementation-heavy positions more often require some on-site client work.
How can I get hired as a customer success engineer in Tennessee with little or no experience?
The most realistic entry path is moving into a customer success engineer role from a technical support, solutions engineer, or implementation specialist position. Nashville's health technology companies, including several mid-size firms clustered around the Midtown and Brentwood corridors, regularly hire associate customer success or technical onboarding specialists as structured entry points. Building hands-on familiarity with a major SaaS platform and earning one vendor certification, such as Salesforce Administrator or a cloud associate credential, gives candidates without direct experience a concrete edge in Tennessee applications.
Where can I find and apply to customer success engineer jobs in Tennessee?
You can find and apply to customer success engineer jobs in Tennessee on Migrate Mate, which lists current Tennessee openings from employers actively hiring. Search the listings to find roles that match your experience level, preferred location, and industry focus, then apply directly to the ones that fit.
See All 18 Customer Success Engineer Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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