Customer Success Representative Jobs in Tennessee
Customer Success Representative jobs in Tennessee concentrate heavily in SaaS and technology platforms, healthcare IT, and financial services, with openings ranging from entry-level account support to senior customer success manager roles. Nashville, Memphis, and Chattanooga are the most active hiring markets, anchored by employers like HCA Healthcare, Asurion, and AllianceBernstein, all of which maintain substantial Tennessee operations and hire customer success professionals on a recurring basis. The most in-demand specialties are onboarding and implementation success, enterprise account retention, and health-tech customer support. Find a role that fits below and apply directly.
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Showing 5 of 17+ Customer Success Representative jobs
About HubSync
HubSync is a fast-growing SaaS company transforming the accounting industry through a fully integrated platform that enhances productivity and delivers a seamless experience for accounting firms and their customers. We are on a mission to change the paradigm of customer engagement and value delivery—and we’re looking for passionate individuals who want to be part of this journey.
About the Role
As a Customer Success Manager (CSM), you are the primary point of contact for our customers—responsible for delivering an exceptional experience to ensure long-term success, drive business outcomes, which results in happy and reference-able customers with strong renewals. You’ll collaborate with our PS organization during implementation and guide our clients to drive adoption, ensure business outcomes are met, identify opportunities for expansion and growth, and help customers realize the full value of HubSync.
The ideal candidate is a relationship builder, strategic thinker, and problem-solver who thrives in a dynamic, fast-paced environment. You’ll work cross-functionally with Sales, Product, Support, Professional Services, and Engineering to ensure our customers are successful and growing with HubSync.
Key Responsibilities
Execution – Deliver Speed to Value
Own the customer relationship and journey from post-deployment onboarding through full platform adoption, ensuring customer meet their business outcomes and goals through their use of HubSync.
Build strong, trusted relationships with key stakeholders at customer firms from project team leaders to executive sponsors.
Act as a strategic advisor to drive adoption, satisfaction, and customer ROI through best practices and thought leadership engagement.
Manage escalations and resolve customer issues using closed-loop feedback processes and close coordination with Support.
Maintain and refine best-in-class tools, processes, and playbooks for scalable customer success.
Customer Engagement
Serve as the internal champion for your customers, coordinating cross-functional teams (e.g., Sales, Product, Support) to align with customer goals.
Lead regular touchpoints and executive check-ins and Quarterly Business Reviews (QBRs) to track progress and keep customers aligned and engaged.
Identify and proactively mitigate risks to ensure a smooth and successful customer experience.
Growth – Drive Strategic Expansion
Understand customer goals, pain points, and platform usage to surface relevant solutions and expansion opportunities and collaborate closely with the Account Managers (Sales) to support the upsell and cross-sell motion. .
Collaborate with product teams to identify gaps and help facilitate new solution discovery sessions via customer input.
Maintain stakeholder maps and expand key relationships across customer accounts.
Reporting & Metrics
Develop and maintain 30/60/90-day customer success plans tied to measurable outcomes.
Track and report on health scores, adoption metrics, renewal forecasting, and customer satisfaction (CSAT/NPS).
Drive continuous improvement through data insights and customer feedback.
Success Metrics
Customer Outcomes: Business Outcomes, Product Adoption, ROI, time to value, and GRR/NRR.
Customer Satisfaction: Measured performance at best-in-class levels.
Revenue Impact: Expansion opportunities, pipeline growth, and account-level wins.
Operational Excellence: Clear cadence of communication, internal alignment, and high-impact reporting.
Experience & Qualifications
5+ years of experience in an Enterprise SaaS Customer Success role
Proven track record of managing multiple high-value enterprise accounts and driving customer adoption and satisfaction.
Strong client management and problem-solving skills; ability to manage complex customer situations and escalations, including change management and employee enablement.
Experience using platforms such as Jira, Confluence, and HubSpot to manage projects and customer relationships.
Familiarity with the software development lifecycle, product ownership, or product management is a plus.
Accounting industry experience strongly preferred.
Excellent communication, collaboration, and relationship-building skills.
Experience in a high-growth or early-stage company environment preferred.
Bachelor’s degree (B.A., B.S.) or higher required.
What You’ll Bring
Passion for delivering exceptional customer experiences.
A proactive, resourceful, and ownership-driven mindset.
Ability to balance strategic thinking with hands-on execution.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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About HubSync
HubSync is a fast-growing SaaS company transforming the accounting industry through a fully integrated platform that enhances productivity and delivers a seamless experience for accounting firms and their customers. We are on a mission to change the paradigm of customer engagement and value delivery—and we’re looking for passionate individuals who want to be part of this journey.
About the Role
As a Customer Success Manager (CSM), you are the primary point of contact for our customers—responsible for delivering an exceptional experience to ensure long-term success, drive business outcomes, which results in happy and reference-able customers with strong renewals. You’ll collaborate with our PS organization during implementation and guide our clients to drive adoption, ensure business outcomes are met, identify opportunities for expansion and growth, and help customers realize the full value of HubSync.
The ideal candidate is a relationship builder, strategic thinker, and problem-solver who thrives in a dynamic, fast-paced environment. You’ll work cross-functionally with Sales, Product, Support, Professional Services, and Engineering to ensure our customers are successful and growing with HubSync.
Key Responsibilities
Execution – Deliver Speed to Value
Own the customer relationship and journey from post-deployment onboarding through full platform adoption, ensuring customer meet their business outcomes and goals through their use of HubSync.
Build strong, trusted relationships with key stakeholders at customer firms from project team leaders to executive sponsors.
Act as a strategic advisor to drive adoption, satisfaction, and customer ROI through best practices and thought leadership engagement.
Manage escalations and resolve customer issues using closed-loop feedback processes and close coordination with Support.
Maintain and refine best-in-class tools, processes, and playbooks for scalable customer success.
Customer Engagement
Serve as the internal champion for your customers, coordinating cross-functional teams (e.g., Sales, Product, Support) to align with customer goals.
Lead regular touchpoints and executive check-ins and Quarterly Business Reviews (QBRs) to track progress and keep customers aligned and engaged.
Identify and proactively mitigate risks to ensure a smooth and successful customer experience.
Growth – Drive Strategic Expansion
Understand customer goals, pain points, and platform usage to surface relevant solutions and expansion opportunities and collaborate closely with the Account Managers (Sales) to support the upsell and cross-sell motion. .
Collaborate with product teams to identify gaps and help facilitate new solution discovery sessions via customer input.
Maintain stakeholder maps and expand key relationships across customer accounts.
Reporting & Metrics
Develop and maintain 30/60/90-day customer success plans tied to measurable outcomes.
Track and report on health scores, adoption metrics, renewal forecasting, and customer satisfaction (CSAT/NPS).
Drive continuous improvement through data insights and customer feedback.
Success Metrics
Customer Outcomes: Business Outcomes, Product Adoption, ROI, time to value, and GRR/NRR.
Customer Satisfaction: Measured performance at best-in-class levels.
Revenue Impact: Expansion opportunities, pipeline growth, and account-level wins.
Operational Excellence: Clear cadence of communication, internal alignment, and high-impact reporting.
Experience & Qualifications
5+ years of experience in an Enterprise SaaS Customer Success role
Proven track record of managing multiple high-value enterprise accounts and driving customer adoption and satisfaction.
Strong client management and problem-solving skills; ability to manage complex customer situations and escalations, including change management and employee enablement.
Experience using platforms such as Jira, Confluence, and HubSpot to manage projects and customer relationships.
Familiarity with the software development lifecycle, product ownership, or product management is a plus.
Accounting industry experience strongly preferred.
Excellent communication, collaboration, and relationship-building skills.
Experience in a high-growth or early-stage company environment preferred.
Bachelor’s degree (B.A., B.S.) or higher required.
What You’ll Bring
Passion for delivering exceptional customer experiences.
A proactive, resourceful, and ownership-driven mindset.
Ability to balance strategic thinking with hands-on execution.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
xtNavXyk7e
See All 17 Customer Success Representative Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Customer Success Representative Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What Tennessee Employers Look For
The qualifications that appear most often in customer success representative jobs across Tennessee.
- Bachelor's degree in business, communications, or a related field preferred by most Tennessee employers
- One to three years of experience in customer success, account management, or client-facing support
- Demonstrated ability to manage a portfolio of accounts and drive customer retention outcomes
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Strong written and verbal communication skills suited to remote and in-person client interaction
- Familiarity with SaaS product onboarding, renewal cycles, or healthcare IT workflows
Customer Success Representative Jobs in Tennessee: Frequently Asked Questions
How do you become a customer success representative in Tennessee?
Customer success representative is not a state-licensed role in Tennessee, so there is no required exam or registration through a Tennessee board. Most employers look for a bachelor's degree in business, communications, or a related field, along with experience in customer-facing work. Candidates who complete a Salesforce or Gainsight certification strengthen their applications. Tennessee's large SaaS, healthcare IT, and financial services employers are the most consistent paths into the field.
Which companies hire customer success representatives in Tennessee?
Employers hiring customer success representatives in Tennessee right now include Mosai, Oracle, and Cengage, based on current listings on Migrate Mate as of September 2026. Tennessee's concentration of healthcare technology companies, insurance platforms, and enterprise SaaS firms headquartered in Nashville and Memphis makes it one of the more active regional markets for this role.
Which Tennessee cities have the most customer success representative jobs?
Nashville, Memphis, and Knoxville have the most customer success representative openings in Tennessee. Nashville drives the largest share of demand as the state's headquarters hub for healthcare IT, fintech, and SaaS companies, while Memphis and Chattanooga add openings through logistics technology firms, regional insurance carriers, and manufacturing software providers that maintain sizable Tennessee operations.
Are there remote customer success representative jobs in Tennessee?
Yes, and more than most fields. About 89% of customer success representative openings tied to Tennessee are remote or hybrid as of September 2026, reflecting how naturally the role adapts to digital communication tools. Fully remote positions tend to cluster in enterprise SaaS and health-tech segments, where account management and onboarding work happens entirely through video calls, shared platforms, and email.
How can I get hired as a customer success representative in Tennessee with little or no experience?
The most realistic entry path is moving laterally from a support or inside sales role at a Tennessee SaaS or healthcare IT company, where you already understand the product and the customer base. Nashville employers like Asurion and Healthstream regularly hire associate customer success coordinators who come from technical support or call center backgrounds. Building a Salesforce Administrator or HubSpot certification before applying gives candidates a concrete edge without requiring prior customer success titles.
Where can I find and apply to customer success representative jobs in Tennessee?
You can find and apply to customer success representative jobs in Tennessee on Migrate Mate, which lists current Tennessee openings across Nashville, Memphis, Chattanooga, and the surrounding areas. Find the roles that match your experience and apply directly to the ones that fit.
See All 17 Customer Success Representative Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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