Customer Success Manager Jobs in Tennessee
Customer Success Manager jobs in Tennessee are in steady demand, with hiring concentrated in software and technology platforms, healthcare IT, financial services, and logistics, and openings available from entry-level associate roles through senior and director-level positions. Nashville, Memphis, and Brentwood are the most active hiring metros, home to well-known employers like HCA Healthcare, Asurion, and Bridgestone Americas that maintain large customer success and account management teams. The most sought-after specialties are SaaS customer success, enterprise account management, and healthcare technology onboarding. Find a role that fits below and apply directly.
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Showing 5 of 18+ Customer Success Manager jobs
DESCRIPTION
Key job responsibilities
- Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL), serving as the single threaded point of contact for your accounts' operational points of contact
- Identify systemic operational defects impacting your accounts using performance dashboards and customer feedback. Quantify the problem in dollars, loads, and retention risk
- Coordinate cross functional teams to resolution: gather customer insights, understand requirements, bring the right internal teams together, align on the path forward, and ensure we deliver. You don't solve problems alone but you own making sure they get solved
- Own the customer facing performance narrative. Lead Quarterly Business Reviews, produce recovery plans during performance degradation, and proactively communicate progress on open issues with timelines and measurable targets
- Own escalation communication to customer executives when something goes wrong: what's happening, what we're doing about it, and how we're tracking toward resolution
- Own internal reporting, including MBRs, account bridges, and leading inspection mechanisms for your accounts. Report out on performance metrics, cost inputs, and customer KPIs
- Influence customer operations to drive optimal inputs that lower our costs. Define what good looks like, measure it, and partner with customers to change how they operate
- Activate structured recovery programs before the customer escalates
A day in the life
Your day starts with account health dashboards, spotting a detention-charge trend at one customer's facilities and digging into its cause. By midmorning you're briefing a customer's regional transportation director on performance, then rallying ops and pricing partners on a structural issue hitting multiple facilities. After lunch you build your MBR narrative, quantifying your team's impact and open items. Later you lead a working session with operations and product on a fix to prevent recurring defects, then close by updating a customer VP on a two-week escalation, showing progress against committed targets.
About the team
The Enterprise Customer Success team is newly formed within Amazon Freight's commercial organization. This team serves as the single threaded relationship owner for our largest customers' operational points of contact. We exist to ensure that every enterprise shipper on our platform experiences the service level we committed to, and when they don't, we coordinate the teams that fix it.
BASIC QUALIFICATIONS
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Bachelor's degree or equivalent
- Experience with sales CRM tools such as Salesforce or similar software
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- 5+ years of B2B or enterprise sales with a focus on hunting new business experience
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 113,100.00 - 160,000.00 USD annually
USA, IL, Chicago - 113,100.00 - 160,000.00 USD annually
USA, TN, Nashville - 101,800.00 - 144,400.00 USD annually
USA, WA, Bellevue - 113,100.00 - 160,000.00 USD annually
DESCRIPTION
Key job responsibilities
- Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL), serving as the single threaded point of contact for your accounts' operational points of contact
- Identify systemic operational defects impacting your accounts using performance dashboards and customer feedback. Quantify the problem in dollars, loads, and retention risk
- Coordinate cross functional teams to resolution: gather customer insights, understand requirements, bring the right internal teams together, align on the path forward, and ensure we deliver. You don't solve problems alone but you own making sure they get solved
- Own the customer facing performance narrative. Lead Quarterly Business Reviews, produce recovery plans during performance degradation, and proactively communicate progress on open issues with timelines and measurable targets
- Own escalation communication to customer executives when something goes wrong: what's happening, what we're doing about it, and how we're tracking toward resolution
- Own internal reporting, including MBRs, account bridges, and leading inspection mechanisms for your accounts. Report out on performance metrics, cost inputs, and customer KPIs
- Influence customer operations to drive optimal inputs that lower our costs. Define what good looks like, measure it, and partner with customers to change how they operate
- Activate structured recovery programs before the customer escalates
A day in the life
Your day starts with account health dashboards, spotting a detention-charge trend at one customer's facilities and digging into its cause. By midmorning you're briefing a customer's regional transportation director on performance, then rallying ops and pricing partners on a structural issue hitting multiple facilities. After lunch you build your MBR narrative, quantifying your team's impact and open items. Later you lead a working session with operations and product on a fix to prevent recurring defects, then close by updating a customer VP on a two-week escalation, showing progress against committed targets.
About the team
The Enterprise Customer Success team is newly formed within Amazon Freight's commercial organization. This team serves as the single threaded relationship owner for our largest customers' operational points of contact. We exist to ensure that every enterprise shipper on our platform experiences the service level we committed to, and when they don't, we coordinate the teams that fix it.
BASIC QUALIFICATIONS
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Bachelor's degree or equivalent
- Experience with sales CRM tools such as Salesforce or similar software
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- 5+ years of B2B or enterprise sales with a focus on hunting new business experience
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 113,100.00 - 160,000.00 USD annually
USA, IL, Chicago - 113,100.00 - 160,000.00 USD annually
USA, TN, Nashville - 101,800.00 - 144,400.00 USD annually
USA, WA, Bellevue - 113,100.00 - 160,000.00 USD annually
See All 18 Customer Success Manager Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find Customer Success Manager JobsCustomer Success Manager Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Customer Success Manager Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What Tennessee Employers Look For
The qualifications that appear most often in customer success manager jobs across Tennessee.
- Bachelor's degree in business, communications, or a related field is required
- Two or more years of customer success, account management, or client services experience
- Proficiency with CRM platforms such as Salesforce or HubSpot is expected
- Demonstrated ability to manage a portfolio of accounts and meet retention targets
- Strong written and verbal communication skills for cross-functional collaboration
- Experience with onboarding, renewals, and upsell motions in a B2B environment
Customer Success Manager Jobs in Tennessee: Frequently Asked Questions
How do you become a customer success manager in Tennessee?
Most customer success manager roles in Tennessee do not require a state-issued license, so the path runs through education and experience. Employers typically expect a bachelor's degree in business, communications, or a related field, plus experience in account management, sales support, or customer service. Tennessee's concentration of healthcare IT and SaaS companies means familiarity with those industries and tools like Salesforce gives candidates a meaningful edge in the job market.
Which companies hire customer success managers in Tennessee?
Employers hiring customer success managers in Tennessee right now include Oracle, Cengage, and Commify, based on current listings on Migrate Mate as of November 2026. Tennessee's healthcare technology sector, anchored in Nashville, is a particularly consistent source of openings for customer success professionals.
Which Tennessee cities have the most customer success manager jobs?
Nashville, Tennessee, and Memphis have the most customer success manager openings in Tennessee. Nashville drives the largest share, fueled by its dense concentration of healthcare IT firms, SaaS companies, and corporate headquarters, while Memphis and Brentwood add openings through logistics, financial services, and large regional employer campuses.
Are there remote customer success manager jobs in Tennessee?
Yes, and more than most fields, because customer success work is primarily communication and platform-based rather than tied to a physical location. About 50% of customer success manager openings tied to Tennessee are remote or hybrid as of November 2026. The responsibilities most commonly performed remotely include onboarding calls, renewal reviews, and account check-ins conducted over video and email.
How can I get hired as a customer success manager in Tennessee with little or no experience?
The most realistic entry path is through a customer-facing support or inside sales role at a Tennessee technology or healthcare company, then transitioning into a customer success associate position. Nashville-area SaaS and health IT firms regularly hire associate customer success managers from support teams. Building familiarity with Salesforce or Gainsight and earning a vendor certification, such as Gainsight's Pulse certification, helps candidates stand out when applying for junior roles without a traditional CSM background.
Where can I find and apply to customer success manager jobs in Tennessee?
You can find and apply to customer success manager jobs in Tennessee on Migrate Mate, which lists current Tennessee openings across industries and experience levels. Find roles that fit your background and apply directly through each listing.
See All 18 Customer Success Manager Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find Customer Success Manager Jobs