Customer Success Manager Jobs in Tennessee
Customer Success Manager jobs in Tennessee are in steady demand, with hiring concentrated in software and technology platforms, healthcare IT, financial services, and logistics, and openings available from entry-level associate roles through senior and director-level positions. Nashville, Memphis, and Brentwood are the most active hiring metros, home to well-known employers like HCA Healthcare, Asurion, and Bridgestone Americas that maintain large customer success and account management teams. The most sought-after specialties are SaaS customer success, enterprise account management, and healthcare technology onboarding. Find a role that fits below and apply directly.
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Showing 5 of 19+ Customer Success Manager jobs
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least September 21st, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description
As a GFiber Multifamily Success Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber's residential internet. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition programming and events, and successful customer care.
In this role, you'll:
- Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet. Drive pen growth through customer acquisition programming and events, and successful customer care retention management.
- Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.
- Obtain a robust knowledge of Google Fiber's network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants.
- Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.
- Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.
- Need to have the ability to lift up to 45 lbs on occasion.
- Need to have the ability to work some nights and weekends.
At a minimum we'd like you to have:
- High school diploma or GED.
- 1 year of experience in sales and/or customer service.
- Ability to exert yourself physically over extended periods of time, including frequent walking and climbing stairs.
- A valid driver's license and access to reliable transportation during working hours.
- Ability to pass a motor vehicle record check that meets company standards.
It's preferred if you have:
- 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
- Property Management experience.
- Proficiency in SalesForce or other CRM.
- Experience with effective sales relationship-building or partnership development.
- Excellent work ethic, communication, navigating ambiguity and time management skills.
- Ability to speak Spanish.
The US base hourly range for this full-time position is between $30.77 + bonus + benefits.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least September 21st, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description
As a GFiber Multifamily Success Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber's residential internet. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition programming and events, and successful customer care.
In this role, you'll:
- Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet. Drive pen growth through customer acquisition programming and events, and successful customer care retention management.
- Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.
- Obtain a robust knowledge of Google Fiber's network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants.
- Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.
- Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.
- Need to have the ability to lift up to 45 lbs on occasion.
- Need to have the ability to work some nights and weekends.
At a minimum we'd like you to have:
- High school diploma or GED.
- 1 year of experience in sales and/or customer service.
- Ability to exert yourself physically over extended periods of time, including frequent walking and climbing stairs.
- A valid driver's license and access to reliable transportation during working hours.
- Ability to pass a motor vehicle record check that meets company standards.
It's preferred if you have:
- 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
- Property Management experience.
- Proficiency in SalesForce or other CRM.
- Experience with effective sales relationship-building or partnership development.
- Excellent work ethic, communication, navigating ambiguity and time management skills.
- Ability to speak Spanish.
The US base hourly range for this full-time position is between $30.77 + bonus + benefits.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
See All 19 Customer Success Manager Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find Customer Success Manager JobsCustomer Success Manager Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Customer Success Manager Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Government & Public Sector
What Tennessee Employers Look For
The qualifications that appear most often in customer success manager jobs across Tennessee.
- Bachelor's degree in business, communications, or a related field is required
- Two or more years of customer success, account management, or client services experience
- Proficiency with CRM platforms such as Salesforce or HubSpot is expected
- Demonstrated ability to manage a portfolio of accounts and meet retention targets
- Strong written and verbal communication skills for cross-functional collaboration
- Experience with onboarding, renewals, and upsell motions in a B2B environment
Customer Success Manager Jobs in Tennessee: Frequently Asked Questions
How do you become a customer success manager in Tennessee?
Most customer success manager roles in Tennessee do not require a state-issued license, so the path runs through education and experience. Employers typically expect a bachelor's degree in business, communications, or a related field, plus experience in account management, sales support, or customer service. Tennessee's concentration of healthcare IT and SaaS companies means familiarity with those industries and tools like Salesforce gives candidates a meaningful edge in the job market.
Which companies hire customer success managers in Tennessee?
Employers hiring customer success managers in Tennessee right now include NetraDyne, TRC, and Mosai, based on current listings on Migrate Mate as of September 2026. Tennessee's healthcare technology sector, anchored in Nashville, is a particularly consistent source of openings for customer success professionals.
Which Tennessee cities have the most customer success manager jobs?
Nashville, Knoxville, and Tennessee have the most customer success manager openings in Tennessee. Nashville drives the largest share, fueled by its dense concentration of healthcare IT firms, SaaS companies, and corporate headquarters, while Memphis and Brentwood add openings through logistics, financial services, and large regional employer campuses.
Are there remote customer success manager jobs in Tennessee?
Yes, and more than most fields, because customer success work is primarily communication and platform-based rather than tied to a physical location. About 90% of customer success manager openings tied to Tennessee are remote or hybrid as of September 2026. The responsibilities most commonly performed remotely include onboarding calls, renewal reviews, and account check-ins conducted over video and email.
How can I get hired as a customer success manager in Tennessee with little or no experience?
The most realistic entry path is through a customer-facing support or inside sales role at a Tennessee technology or healthcare company, then transitioning into a customer success associate position. Nashville-area SaaS and health IT firms regularly hire associate customer success managers from support teams. Building familiarity with Salesforce or Gainsight and earning a vendor certification, such as Gainsight's Pulse certification, helps candidates stand out when applying for junior roles without a traditional CSM background.
Where can I find and apply to customer success manager jobs in Tennessee?
You can find and apply to customer success manager jobs in Tennessee on Migrate Mate, which lists current Tennessee openings across industries and experience levels. Find roles that fit your background and apply directly through each listing.
See All 19 Customer Success Manager Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find Customer Success Manager Jobs