Customer Success Specialist Jobs in Tennessee
Customer Success Specialist jobs in Tennessee are steady and competitive, with demand concentrated in software, healthcare technology, logistics, and financial services at levels from entry-level associate through senior and team-lead positions. Nashville, Memphis, and Knoxville account for the largest share of openings, anchored by employers like Oracle, HCA Healthcare, and Asurion, which maintain substantial Tennessee operations and consistently hire for customer success roles. The most in-demand specialties include SaaS onboarding, enterprise account management, and health-tech platform support. Find a role that fits below and apply directly.
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Showing 5 of 19+ Customer Success Specialist jobs
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least September 21st, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description
As a GFiber Multifamily Success Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber's residential internet. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition programming and events, and successful customer care.
In this role, you'll:
- Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet. Drive pen growth through customer acquisition programming and events, and successful customer care retention management.
- Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.
- Obtain a robust knowledge of Google Fiber's network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants.
- Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.
- Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.
- Need to have the ability to lift up to 45 lbs on occasion.
- Need to have the ability to work some nights and weekends.
At a minimum we'd like you to have:
- High school diploma or GED.
- 1 year of experience in sales and/or customer service.
- Ability to exert yourself physically over extended periods of time, including frequent walking and climbing stairs.
- A valid driver's license and access to reliable transportation during working hours.
- Ability to pass a motor vehicle record check that meets company standards.
It's preferred if you have:
- 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
- Property Management experience.
- Proficiency in SalesForce or other CRM.
- Experience with effective sales relationship-building or partnership development.
- Excellent work ethic, communication, navigating ambiguity and time management skills.
- Ability to speak Spanish.
The US base hourly range for this full-time position is between $30.77 + bonus + benefits.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least September 21st, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description
As a GFiber Multifamily Success Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber's residential internet. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition programming and events, and successful customer care.
In this role, you'll:
- Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet. Drive pen growth through customer acquisition programming and events, and successful customer care retention management.
- Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.
- Obtain a robust knowledge of Google Fiber's network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants.
- Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.
- Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.
- Need to have the ability to lift up to 45 lbs on occasion.
- Need to have the ability to work some nights and weekends.
At a minimum we'd like you to have:
- High school diploma or GED.
- 1 year of experience in sales and/or customer service.
- Ability to exert yourself physically over extended periods of time, including frequent walking and climbing stairs.
- A valid driver's license and access to reliable transportation during working hours.
- Ability to pass a motor vehicle record check that meets company standards.
It's preferred if you have:
- 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
- Property Management experience.
- Proficiency in SalesForce or other CRM.
- Experience with effective sales relationship-building or partnership development.
- Excellent work ethic, communication, navigating ambiguity and time management skills.
- Ability to speak Spanish.
The US base hourly range for this full-time position is between $30.77 + bonus + benefits.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
See All 19 Customer Success Specialist Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find JobsCustomer Success Specialist Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Customer Success Specialist Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Government & Public Sector
What Tennessee Employers Look For
The qualifications that appear most often in customer success specialist jobs across Tennessee.
- Bachelor's degree in business, communications, or a related field strongly preferred by Tennessee employers
- One to three years of customer-facing experience in SaaS, healthcare tech, or financial services
- Demonstrated ability to manage a portfolio of accounts and drive product adoption
- Proficiency with CRM platforms such as Salesforce or HubSpot used widely across Tennessee firms
- Strong written and verbal communication skills for client calls, training sessions, and escalation handling
- Familiarity with customer health scoring, churn reduction strategies, and renewal pipeline management
Customer Success Specialist Jobs in Tennessee: Frequently Asked Questions
How do you become a customer success specialist in Tennessee?
Tennessee does not require a state-issued license for customer success specialists, so the path centers on education and experience. Most Tennessee employers expect at least a bachelor's degree in business, communications, or a related field. Candidates who also hold certifications such as the Customer Success Manager Certified Professional credential are competitive. Building experience in account management, technical support, or client services at a Nashville or Memphis technology or healthcare company is the most direct route into the role.
How much do customer success specialists make in Tennessee?
Customer success specialists in Tennessee earn a median of about $42,830 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $31,100 for the lowest 10% to over $60,070 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success specialists in Tennessee?
Employers hiring customer success specialists in Tennessee right now include NetraDyne, TRC, and Mosai, based on current listings on Migrate Mate as of September 2026. Tennessee's concentration of healthcare technology, insurance, and logistics companies means a wide range of industries maintain active customer success teams across the state.
Which Tennessee cities have the most customer success specialist jobs?
Nashville, Knoxville, and Tennessee have the most customer success specialist openings in Tennessee. Nashville dominates because it is home to a large cluster of health-tech, SaaS, and financial services companies, while Memphis draws openings from logistics and supply-chain software firms, and Knoxville reflects growing demand from regional technology and energy sector employers.
Are there remote customer success specialist jobs in Tennessee?
Yes, and more than most fields, because customer success work is desk-based and conducted largely over video, phone, and digital platforms. About 90% of customer success specialist openings tied to Tennessee are remote or hybrid as of September 2026, reflecting how well-suited the role is to distributed work. Fully remote positions are most common in SaaS onboarding and enterprise account management, while roles requiring on-site client training tend to stay hybrid.
How can I get hired as a customer success specialist in Tennessee with little or no experience?
The most realistic entry path is moving into customer success from a related role such as technical support, inside sales, or client services, all of which are common first jobs at Nashville's health-tech and SaaS companies. Employers like HCA Healthcare and Asurion run associate and rotational programs that place entry-level candidates in customer-facing roles. Earning a recognized customer success certification and building product knowledge in a support or onboarding function gives candidates without direct experience a concrete edge when applying.
Where can I find and apply to customer success specialist jobs in Tennessee?
You can find and apply to customer success specialist jobs in Tennessee on Migrate Mate, which lists current Tennessee openings across industries and experience levels. Find roles that fit your background and apply directly to the employers posting them.
See All 19 Customer Success Specialist Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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