Senior Customer Success Engineer Jobs in Pennsylvania

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

The Role

Are you passionate about driving innovation in the data storage industry? Are you skilled in crafting technical solutions that exceed customer expectations? If so, we have an exciting opportunity for you! Everpure (formerly Pure Storage), a leader in the data storage and flash technology space, is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic team. As a Senior Pre-Sales Systems Engineer, you will play a crucial role in understanding our customers' unique challenges and tailoring Everpure solutions to meet their specific needs. Collaborating closely with the sales team, you will act as a technical expert during the sales process, helping to showcase the value of our products and services.

What You’ll Do

- Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
- Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes
- Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
- Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
- Take control of evaluations, benchmarks and system configurations
- Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
- Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
- Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
- Promote mutual roadmap and planning exchanges
- Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
- Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
- Move with market trends and competitive landscape to promote thought leadership within our organization
- Lead by example living the Everpure Values: Persistence, Creativity, Teamwork, Ownership and Customer-first

What You Bring

- Pre-sales experience is required
- 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
- Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
- Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
- Prior experience in targeting new prospects and converting them into clients
- Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
- Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
- Previous experience with Linux, NFS file systems and Linux distributed network environment
- Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
- Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
- Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
- Familiarity with AWS, Azure, GCP, containers, k8s and microservices architectures a plus
- Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
- Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable
- Excellent verbal and written interpersonal skills

The Annual Base Salary Range Is

$141,400—$212,100 USD

What You Can Expect From Us

- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations And Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

Our Commitment To a Strong And Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.