Customer Success Representative Jobs in Los Angeles, CA
Customer Success Representative jobs in Los Angeles are in strong demand, concentrated in the tech corridors of Silicon Beach, the financial and media hubs of Century City and Culver City, and the downtown enterprise district, with the highest volume in SaaS, entertainment technology, and healthcare services. Employers actively hiring include Gorgias, Whatnot, and Uber. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 262+ Customer Success Representative jobs
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As a Customer Success Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. You are passionate about your customers and delivering a world class experience.
Please note: this role is 100% in-office in our Brentwood, CA office (11601 Wilshire Blvd).
At Compass You Will:
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
What We're Looking For:
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience with live or virtual training a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Passion for supporting and serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Skilled communicator with great interpersonal skills, ability to build and manage relationships
- Meticulous attention to detail, highly organized
- Strong creative writing skills and eye for design
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
Compensation: The expected base pay for this position is $28.00 - $31.00 per per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As a Customer Success Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. You are passionate about your customers and delivering a world class experience.
Please note: this role is 100% in-office in our Brentwood, CA office (11601 Wilshire Blvd).
At Compass You Will:
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
What We're Looking For:
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience with live or virtual training a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Passion for supporting and serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Skilled communicator with great interpersonal skills, ability to build and manage relationships
- Meticulous attention to detail, highly organized
- Strong creative writing skills and eye for design
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
Compensation: The expected base pay for this position is $28.00 - $31.00 per per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
See All 262+ Customer Success Representative Jobs in Los Angeles
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Find JobsCustomer Success Representative Job Market in Los Angeles
Who's Hiring
- Gorgias22
- Whatnot22
- Uber11
- CRUVA11
- Privy11
Top Industries Hiring
- Technology & Software44
- Retail22
- Telecommunications11
- Electronics & Hardware11
Customer Success Representative Jobs in Los Angeles: Frequently Asked Questions
How do I get a customer success representative job in Los Angeles?
Focus your search on Los Angeles's strongest hiring sectors: SaaS and cloud software companies clustered in Silicon Beach and Playa Vista, healthcare technology firms in the mid-city corridor, and media and entertainment platforms headquartered in Culver City and Burbank. Candidates with CRM experience, a demonstrated ability to reduce churn, and familiarity with subscription or recurring-revenue business models stand out in this market. Networking through local tech meetups and startup events gives you a real edge.
Which companies hire customer success representatives in Los Angeles?
Los Angeles customer success representative roles are posted by Gorgias, Whatnot, and Uber and others right now, based on current listings on Migrate Mate as of August 2026. The Los Angeles market includes a wide mix of high-growth SaaS startups, established entertainment and media technology companies, and healthcare services platforms, all of which rely heavily on dedicated customer success teams.
Are there remote customer success representative jobs in Los Angeles?
Yes, customer success representative work is well-suited to remote and hybrid arrangements because most of the core work, onboarding calls, account check-ins, and support escalations, happens over video and email. About 75% of customer success representative openings tied to Los Angeles are remote or hybrid as of August 2026, reflecting strong demand across distributed teams. Enterprise account management roles tied to Los Angeles-based SaaS companies are among the most commonly listed as fully remote.
How can I get a customer success representative job in Los Angeles with little or no experience?
The most realistic entry path in Los Angeles is landing a customer support or account coordinator role at one of the many early-stage SaaS or fintech startups in Playa Vista or Santa Monica, where smaller teams promote internally and value initiative over credentials. Roles like onboarding specialist, support associate, or technical account coordinator are common stepping stones locally. Familiarity with tools like Salesforce or HubSpot and any background in client-facing hospitality or retail translates well to hiring managers here.
Which industries hire the most customer success representatives in Los Angeles?
The sectors hiring the most customer success representatives in Los Angeles are Technology & Software, Retail, and Telecommunications, based on current listings on Migrate Mate as of August 2026. Los Angeles's concentration of SaaS companies in Silicon Beach, healthcare technology firms serving a large regional population, and media and entertainment platforms with large subscriber bases all create consistent, high-volume demand for customer success professionals.
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