Guest Services Agent Jobs in California
Guest Services Agent jobs in California concentrate in Los Angeles, San Francisco, and San Diego, where hospitality, theme parks, and luxury hotels drive steady demand at every level from entry-level front desk to senior concierge and VIP services coordinator. Employers like Marriott International, Disneyland Resort, and Hilton Hotels maintain large California operations and hire guest services agents across multiple properties year-round. The most sought-after specialties in the state include luxury hotel guest experience, resort concierge, and airline lounge services. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 26+ Guest Services Agent jobs
City, State:
Inglewood, California
Title: Guest Service Agent
Location: Inglewood, CA
FLSA: Non-Exempt
Status: Full-time
Reports to: Front Office Manager
Pay Range: $25.00
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
Essential Functions and Duties:
- Greet, register, and assign rooms to guests upon their arrival.
- Verify guest credit and establish payment methods for accommodation.
- Keep accurate records of room availability and guest accounts using property management systems.
- Compute bills, collect payments, and make change for guests.
- Perform basic bookkeeping tasks, such as balancing cash accounts.
- Issue room keys and provide necessary instructions to bell attendants.
- Review accounts and charges with guests during the check-out process.
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
- Transmit and receive guest messages using telephones or switchboards.
- Coordinate with housekeeping and maintenance staff to address guest-reported issues.
- Make and confirm reservations for guests.
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
- Previous experience in a hotel front desk or guest service role preferred.
- Strong customer service and communication skills to interact effectively with guests and staff.
- Proficiency in using property management systems and basic office software (e.g., Word, Excel).
- Ability to handle cash transactions and perform basic bookkeeping tasks.
- Excellent problem-solving abilities to resolve guest issues efficiently.
- Strong organizational skills with attention to detail in managing guest reservations and records.
- Ability to work independently and follow established hotel policies and procedures.
Work Environment:
- Primarily indoor work within the hotel’s front desk and lobby areas.
- Requires standing and walking for long periods throughout the shift.
- Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
- Flexible schedule required, including availability for evening, weekend, and holiday shifts.
- Frequent use of a computer and telephone, interacting with guests and team members.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-11-11Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
City, State:
Inglewood, California
Title: Guest Service Agent
Location: Inglewood, CA
FLSA: Non-Exempt
Status: Full-time
Reports to: Front Office Manager
Pay Range: $25.00
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
Essential Functions and Duties:
- Greet, register, and assign rooms to guests upon their arrival.
- Verify guest credit and establish payment methods for accommodation.
- Keep accurate records of room availability and guest accounts using property management systems.
- Compute bills, collect payments, and make change for guests.
- Perform basic bookkeeping tasks, such as balancing cash accounts.
- Issue room keys and provide necessary instructions to bell attendants.
- Review accounts and charges with guests during the check-out process.
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
- Transmit and receive guest messages using telephones or switchboards.
- Coordinate with housekeeping and maintenance staff to address guest-reported issues.
- Make and confirm reservations for guests.
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
- Previous experience in a hotel front desk or guest service role preferred.
- Strong customer service and communication skills to interact effectively with guests and staff.
- Proficiency in using property management systems and basic office software (e.g., Word, Excel).
- Ability to handle cash transactions and perform basic bookkeeping tasks.
- Excellent problem-solving abilities to resolve guest issues efficiently.
- Strong organizational skills with attention to detail in managing guest reservations and records.
- Ability to work independently and follow established hotel policies and procedures.
Work Environment:
- Primarily indoor work within the hotel’s front desk and lobby areas.
- Requires standing and walking for long periods throughout the shift.
- Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
- Flexible schedule required, including availability for evening, weekend, and holiday shifts.
- Frequent use of a computer and telephone, interacting with guests and team members.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-11-11Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
See All 26 Guest Services Agent Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Guest Services Agent JobsGuest Services Agent Jobs by City in California
Where California roles are concentrated, by current openings.
Guest Services Agent Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
What California Employers Look For
The qualifications that appear most often in guest services agent jobs across California.
- High school diploma or equivalent recognized by a California employer or institution
- Prior customer-facing experience in hospitality, retail, or hotel front desk operations
- Strong verbal communication skills in English, with bilingual Spanish or Mandarin a common plus
- Proficiency with property management systems such as Opera, Maestro, or similar hotel software
- Ability to work flexible shifts including evenings, weekends, and California hospitality peak seasons
- Professional appearance and demeanor consistent with employer brand standards and guest-facing role
Guest Services Agent Jobs in California: Frequently Asked Questions
How do you become a guest services agent in California?
California does not require a state-issued license to work as a guest services agent. Most employers look for a high school diploma or equivalent, completed customer service or hospitality training, and some front-desk or guest-facing experience. Community colleges across the state, including those in the Los Angeles and San Francisco Bay Area regions, offer hospitality certificates that strengthen applications. Many large California hotel brands promote from entry-level roles such as front desk clerk or lobby attendant.
Which companies hire guest services agents in California?
California guest services agent roles are posted by Highgate, Onni, and Stonebridge Companies and others right now, based on current listings on Migrate Mate as of November 2026. California's concentration of major hotel brands, theme park resorts, and international airports means openings are distributed across both well-known corporate properties and independent luxury hotels statewide.
Which California cities have the most guest services agent jobs?
Los Angeles, Truckee, and Los Altos have the most guest services agent openings in California right now. Los Angeles leads because of its international airports, flagship hotel properties, and major entertainment resorts, while San Francisco's dense downtown hotel corridor and San Diego's convention and beach resort corridor each support large, year-round guest services workforces.
Are there remote guest services agent jobs in California?
Yes, but they're rare. Guest services agent work is almost entirely on-site by nature, requiring direct interaction with guests at a hotel front desk, resort lobby, or airport lounge. About 50% of guest services agent openings tied to California are remote or hybrid as of November 2026, and those positions tend to be in reservation coordination or virtual concierge support rather than traditional front-desk duties.
How can I get hired as a guest services agent in California with little or no experience?
The most direct path is applying for a front desk clerk, lobby attendant, or hotel host role at a large California property, which many employers treat as the entry point into guest services. Marriott, Hilton, and Disneyland Resort all run structured associate and onboarding programs in California that welcome candidates without prior hotel experience. A completed hospitality certificate from a California community college or a proven record in retail or food service customer care gives applicants a clear edge with hiring managers.
Where can I find and apply to guest services agent jobs in California?
You can find and apply to guest services agent jobs in California on Migrate Mate, which lists current California openings across hotels, resorts, airports, and other guest-facing employers. Search the listings, find the roles that match your experience and preferred location, and apply directly to the ones that fit.
See All 26 Guest Services Agent Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Guest Services Agent Jobs