Guest Services Agent Jobs in California

Marine Corps Hospitality Services (MCHS) is looking for the best and brightest to join our Lodging Team! MCHS is the provider of Official Lodging for the Marine Corps. Our program provides lodging facilities that supports and enhances the quality of life for Marines, Sailors and their families during their travels for PCS moves, TDY and leisure. We offer a team-oriented environment which provides world class customer service to our guests.

This position is located at MCAGCC TWENTYNINE PALMS, CA. Candidates selected for this position will serve as a GUEST SERVICES AGENT NF2 for MCHS.

Flexible vacancies are eligible for the following Employee Benefits (0-40 hours a week):

401(k) Flex Savings Plan through Fidelity
Tax-free shopping
Professional training opportunities to build and develop new skills.
Access to MCCS facilities such as the child development centers, gyms, movie theaters, bowling centers, pools, golf course, auto skills center, outdoor recreation and more!
Major Duties

Marine Corps Hospitality Services operates 24-hour hotel facilities, requiring staffing 24 hours a day, 365 days a year.

Performs a variety of guest service duties in the operation of a lodging activity within Inns of the Corps or Marine Lodge facilities. Greets and checks-in arriving and departing guests. Serves as the point of contact for all guest questions, concerns, and needs while occupying lodging facilities. Monitors telephone functions, answer incoming calls and in-house guest and staff calls. Assists with all guest reservations. May assign rooms, issue keys, calculate and post charges to guest accounts, collect guest payments, complete administration/clerical duties as assigned or needed, maintain front desk and work order logs and/or computerized log apps, as well as operate the front desk. Receives guest complaints, compliments and requests. Aids management and the guest in finding solutions to their problems or challenges to the best of their ability.

GSAs must maintain a professional appearance and courteous demeanor at all times, and embody the ideals prescribed and taught in the "World Class Customer Service" course. A key role for GSAs is to seek out opportunities to "WOW!" a guest and exceed expectations through creativity and teamwork. Provides concierge services when needed. Assists patron satisfaction by providing guests with any required assistance and resolving complaints/customer issues. Notifies the higher-level supervisor, or proper point of contact for any unusual situations or incidents that require immediate attention.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higherlevel supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly repo1is any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO progran1 and prevention of sexual harassment.

Performs other related duties as assigned. This is a white-collar position ·where occasional lifting up to 20 lbs. may be required.

Qualifications

At least one (1) year of experience in a hotel, lodging, hospitality, front desk, guest services, customer service, administrative support, or other progressively responsible office work that demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position. Experience must include providing customer service, communicating effectively with the public, utilizing computerized systems or office software, and managing multiple tasks in a fast-paced environment. Proficiency using a personal computer and common office software (e.g., Microsoft Office or equivalent), with the ability to learn lodging management and other automated systems. Experience processing credit card transactions, operating a POS system, and performing routine mathematical calculations is required. Strong oral and written communication skills. Ability to establish and maintain effective working relationships while providing courteous, professional service.

How To Apply

All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

TO ALIGN WITH THE MERIT HIRING PLAN, FEDERAL AGENCIES WILL NOT ACCEPT RESUMES THAT EXCEED TWO PAGES. ACCORDINGLY, THE NAF HRO WILL ONLY CONSIDER RESUMES THAT ARE TWO PAGES OR FEWER. RESUMES EXCEEDING THIS LIMIT WILL NOT BE REFERRED AND WILL BE DEEMED INELIGIBLE FOR CONSIDERATION.

Please include the below list of required documents with your application:

Education/certification certificate(s), if applicable.
If prior military, DD214 Member Copy
If you are an Active Duty Service member who will be retired from service within 120 days of the application date, you must submit a DD214 or Statement of Service with your application to receive further consideration for any regular part-time or full-time positions. In accordance with 5 USC § 3326, recently retired Servicemembers are subject to a 180-day waiting period before they may be appointed to Federal service, regardless of hiring authorities. When applicable and all requirements are met, those candidates must have submitted the required documentation at the time of their application before an agency can request a waiver.

Note: For positions that require a degree, certification, and/or specific education requirements (e.g., a minimum number of credit hours toward a degree), applicants must submit supporting documentation (e.g., transcripts, diplomas, certifications) at the time of application. Applications that do not include the required documentation may be determined ineligible, as minimum qualifications cannot be verified.

If you are using an employment preference, please ensure your application includes the correct required documents to verify eligibility:

Military Spouses

Copy of the sponsor PCS orders identifying a dependents-authorized move and reporting date to the new duty location.
Copy of marriage license or military dependent ID if dependent name is not listed on PCS orders. In order to qualify, date of marriage or military dependent ID must be prior to reporting date listed on PCS orders.
For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.

Veterans

Copy of DD214 citing general or honorable discharge.

Persons with Disabilities

Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.

Be advised - the Family Member Employment Assistance Program (FMEAP) can help assist all Military affiliated family members and Veterans with their job search. The FMEAP offers a range of services, including job search assistance, resume support, mock interviews, and more. To access these resources, please call 760-830-4030 or email plmsppd@usmc.mil.

Closing Statement

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

IF APPLICABLE, INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.