Customer Success Representative Jobs in Dallas, TX

Overview

We are seeking a dedicated and proactive Customer Success Manager to join our team. In this role, you will serve as a key point of contact for our clients, ensuring their needs are met with exceptional service and support. Your primary focus will be on managing client relationships, resolving customer issues, and collaborating with internal teams to deliver a seamless experience. This position offers an opportunity to build strong client partnerships while contributing to the overall success of our organization.

Responsibilities

• Communicate effectively with clients to understand their needs and provide tailored solutions.
• Manage and maintain client accounts, ensuring ongoing satisfaction and engagement.
• Utilize customer order processing tools to facilitate smooth transactions and service delivery.
• Address customer service problems promptly, demonstrating strong problem-solving skills to resolve issues efficiently.
• Maintain clear internal communication with cross-functional teams to coordinate efforts and improve service quality.
• Foster long-term client relationships through regular check-ins and proactive support initiatives.
• Collaborate across departments such as sales, support, and product teams to ensure client requirements are met comprehensively.
• Use Microsoft Office applications for reporting, documentation, and communication purposes.

Qualifications

• Proven experience in client relationship management or customer success roles.
• Excellent communication skills, both verbal and written, with an emphasis on client interaction.
• Strong problem-solving abilities with a customer-focused approach.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with order processing tools or CRM systems is preferred.
• Ability to work collaboratively within cross-functional teams in a fast-paced environment.
• Strong organizational skills with attention to detail and the ability to manage multiple client accounts simultaneously.

Requirements

• Experience: Minimum 3–5 years in a customer success, account management, or client relations role—preferably within commercial maintenance, facilities management, or service industries.
• Demonstrated experience managing complex client accounts with multiple stakeholders.

• Flexibility / Mobility Requirements

Willingness to travel locally or regionally for client meetings and site visits (estimated
20-30% travel).

• Ability to work flexible hours as needed to support client schedules and company

objectives.
Work Environment and Physical Demands

• Primarily office-based with frequent on-site visits to client facilities (including

commercial, industrial, or retail environments).

• Occasional exposure to active work sites; adherence to company and client safety

protocols required.

• Requires ability to sit, stand, walk, and communicate effectively throughout the workday.

This position is a paid role suitable for individuals passionate about delivering outstanding customer service and fostering positive client relationships.

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person