Customer Success Representative Jobs in Austin, TX
Customer Success Representative jobs in Austin, Texas concentrate across SaaS, fintech, and healthtech companies, with the heaviest hiring in the Domain, Downtown, and the East Austin tech corridor. Employers actively posting include Amazon, NinjaOne, and Quest Software. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 174+ Customer Success Representative jobs
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA, USA | Arlington, VA, USA.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience managing internal and external relationships
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
- Experience managing multiple complex projects and adapting to change
- Experience working with multiple groups of stakeholders
- Experience with project management
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Experience with business intelligence tools (Tableau, Salesforce)
- Background in process improvement methodologies
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 80,000.00 - 140,000.00 USD annually
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA, USA | Arlington, VA, USA.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience managing internal and external relationships
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
- Experience managing multiple complex projects and adapting to change
- Experience working with multiple groups of stakeholders
- Experience with project management
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Experience with business intelligence tools (Tableau, Salesforce)
- Background in process improvement methodologies
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 80,000.00 - 140,000.00 USD annually
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See All 174+ Customer Success Representative Jobs in Austin
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Find JobsCustomer Success Representative Job Market in Austin
Who's Hiring
- Amazon11
- NinjaOne8
- Quest Software8
- Braze6
- Sonar6
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
Customer Success Representative Jobs in Austin: Frequently Asked Questions
How do I get a customer success representative job in Austin?
The strongest path into Austin customer success is through its dense SaaS and cloud software ecosystem, where companies routinely hire for onboarding, retention, and expansion roles. Focusing on employers in the Domain and Downtown corridors gives you the broadest set of openings. Candidates who can show experience with CRM platforms, renewal metrics, or technical onboarding stand out in Austin's product-driven hiring culture.
Which companies hire customer success representatives in Austin?
Austin customer success representative roles are posted by Amazon, NinjaOne, and Quest Software and others right now, based on current listings on Migrate Mate as of September 2026. Austin's mix of enterprise software vendors, high-growth startups, and fintech firms keeps demand for customer success talent broad and fairly consistent throughout the year.
Are there remote customer success representative jobs in Austin?
Yes, customer success representative work is well-suited to remote and hybrid arrangements since most of the role involves digital communication, video calls, and platform-based workflows rather than in-person presence. About 77% of customer success representative openings tied to Austin are remote or hybrid as of September 2026, reflecting how broadly Austin's tech sector has embraced flexible work. Purely on-site postings tend to come from healthcare and financial services firms requiring in-office client coordination.
How can I get a customer success representative job in Austin with little or no experience?
The most realistic entry path in Austin is through a support or implementation specialist role at a mid-size SaaS company, where the workflow closely mirrors customer success and internal moves are common. Austin-area bootcamps and community college programs in business technology also produce candidates that local startups actively recruit from. Highlighting any experience with ticketing systems, client communication, or account administration gives early-career applicants a concrete edge with Austin's startup and scale-up employers.
Which industries hire the most customer success representatives in Austin?
Austin customer success representative roles concentrate in Technology & Software and Consulting & Professional Services, based on current listings on Migrate Mate as of September 2026. Austin's position as a major SaaS and fintech hub means those sectors generate the largest and most consistent volume of customer success openings, with healthtech adding meaningful demand as that cluster has grown along the North Austin research corridor.
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