Customer Success Representative Jobs in Austin, TX
Customer Success Representative jobs in Austin, Texas concentrate across SaaS, fintech, and healthtech companies, with the heaviest hiring in the Domain, Downtown, and the East Austin tech corridor. Employers actively posting include Amazon, NinjaOne, and MNTN. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 195+ Customer Success Representative jobs
Senior Customer Success Manager - SaaS (Enterprise)
ShipperHQ is seeking a talented Senior Customer Success Manager to join our dynamic team. This is a senior, revenue-focused role for someone who can manage a high volume of accounts, lead renewals, and consistently identify and close expansion opportunities.
About ShipperHQ
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.
Position Overview
As a Senior Customer Success Manager, you will own a portfolio of strategic enterprise and high-growth customers, driving long-term partnerships and measurable business outcomes. Acting as both a trusted advisor and commercial owner, you will be responsible for protecting and growing recurring revenue through renewals, expansion, and executive relationship management. Success in this role requires a strong business mindset, consultative approach, and the ability to influence stakeholders while delivering exceptional customer value.
Responsibilities
- Own a portfolio of enterprise and strategic accounts with full responsibility for retention, renewal, and expansion revenue.
- Develop trusted relationships with executive stakeholders and become a strategic advisor on shipping, e-commerce, and operational initiatives.
- Create and execute customer success plans aligned to customer business objectives, KPIs, and measurable ROI.
- Drive product adoption, customer maturity, and long-term value realization through strategic account planning and executive business reviews.
- Lead the renewal process, proactively managing customer health, forecasting outcomes, and mitigating churn risk well in advance of contract expiration.
- Identify, develop, and close expansion opportunities through consultative, value-based selling and cross-functional collaboration with Sales.
- Own a revenue target and consistently achieve retention and expansion goals across your book of business.
- Conduct regular account planning to identify growth opportunities, competitive threats, and executive engagement strategies.
- Partner with Product, Support, and Engineering to advocate for customer needs and ensure successful execution of strategic initiatives.
- Maintain accurate account forecasts, pipeline, and customer health metrics within CRM and customer success platforms.
Qualifications
- 5+ years of experience managing enterprise or strategic customer accounts in a B2B SaaS Customer Success or Account Management role.
- Demonstrated success owning a multi-million-dollar book of business with responsibility for renewals, expansion, and revenue growth.
- Proven ability to build and maintain executive-level relationships across complex customer organizations.
- Strong commercial acumen with experience carrying or influencing retention and expansion quotas.
- Experience conducting executive business reviews, account planning, and strategic customer engagements.
- Ability to identify customer risk early and execute proactive retention strategies that protect recurring revenue.
- Excellent business and financial acumen with the ability to articulate ROI and business value to executive stakeholders.
- Exceptional communication, negotiation, and presentation skills with strong executive presence.
- Highly organized, self-motivated, and comfortable managing multiple enterprise accounts in a fast-paced environment.
- Experience in e-commerce, shipping, logistics, or supply chain technology is strongly preferred.
Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
- Collaborate with a motivated team, directly tying your results to organizational success
- 22 days of PTO plus public holidays
- 401k Match
- Medical, Dental, and Vision Insurance
- Maternity and Paternity Leave
- This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area
- Compensation is based on experience
txUkKjPAmf
Senior Customer Success Manager - SaaS (Enterprise)
ShipperHQ is seeking a talented Senior Customer Success Manager to join our dynamic team. This is a senior, revenue-focused role for someone who can manage a high volume of accounts, lead renewals, and consistently identify and close expansion opportunities.
About ShipperHQ
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.
Position Overview
As a Senior Customer Success Manager, you will own a portfolio of strategic enterprise and high-growth customers, driving long-term partnerships and measurable business outcomes. Acting as both a trusted advisor and commercial owner, you will be responsible for protecting and growing recurring revenue through renewals, expansion, and executive relationship management. Success in this role requires a strong business mindset, consultative approach, and the ability to influence stakeholders while delivering exceptional customer value.
Responsibilities
- Own a portfolio of enterprise and strategic accounts with full responsibility for retention, renewal, and expansion revenue.
- Develop trusted relationships with executive stakeholders and become a strategic advisor on shipping, e-commerce, and operational initiatives.
- Create and execute customer success plans aligned to customer business objectives, KPIs, and measurable ROI.
- Drive product adoption, customer maturity, and long-term value realization through strategic account planning and executive business reviews.
- Lead the renewal process, proactively managing customer health, forecasting outcomes, and mitigating churn risk well in advance of contract expiration.
- Identify, develop, and close expansion opportunities through consultative, value-based selling and cross-functional collaboration with Sales.
- Own a revenue target and consistently achieve retention and expansion goals across your book of business.
- Conduct regular account planning to identify growth opportunities, competitive threats, and executive engagement strategies.
- Partner with Product, Support, and Engineering to advocate for customer needs and ensure successful execution of strategic initiatives.
- Maintain accurate account forecasts, pipeline, and customer health metrics within CRM and customer success platforms.
Qualifications
- 5+ years of experience managing enterprise or strategic customer accounts in a B2B SaaS Customer Success or Account Management role.
- Demonstrated success owning a multi-million-dollar book of business with responsibility for renewals, expansion, and revenue growth.
- Proven ability to build and maintain executive-level relationships across complex customer organizations.
- Strong commercial acumen with experience carrying or influencing retention and expansion quotas.
- Experience conducting executive business reviews, account planning, and strategic customer engagements.
- Ability to identify customer risk early and execute proactive retention strategies that protect recurring revenue.
- Excellent business and financial acumen with the ability to articulate ROI and business value to executive stakeholders.
- Exceptional communication, negotiation, and presentation skills with strong executive presence.
- Highly organized, self-motivated, and comfortable managing multiple enterprise accounts in a fast-paced environment.
- Experience in e-commerce, shipping, logistics, or supply chain technology is strongly preferred.
Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
- Collaborate with a motivated team, directly tying your results to organizational success
- 22 days of PTO plus public holidays
- 401k Match
- Medical, Dental, and Vision Insurance
- Maternity and Paternity Leave
- This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area
- Compensation is based on experience
txUkKjPAmf
See All 195+ Customer Success Representative Jobs in Austin
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Find JobsCustomer Success Representative Job Market in Austin
Who's Hiring
- Amazon11
- NinjaOne8
- MNTN5
- Rezdy5
- Enverus5
Top Industries Hiring
- Technology & Software33
- Consulting & Professional Services5
- Retail3
- Education3
- Media & Entertainment3
Customer Success Representative Jobs in Austin: Frequently Asked Questions
How do I get a customer success representative job in Austin?
The strongest path into Austin customer success is through its dense SaaS and cloud software ecosystem, where companies routinely hire for onboarding, retention, and expansion roles. Focusing on employers in the Domain and Downtown corridors gives you the broadest set of openings. Candidates who can show experience with CRM platforms, renewal metrics, or technical onboarding stand out in Austin's product-driven hiring culture.
Which companies hire customer success representatives in Austin?
Austin customer success representative roles are posted by Amazon, NinjaOne, and MNTN and others right now, based on current listings on Migrate Mate as of August 2026. Austin's mix of enterprise software vendors, high-growth startups, and fintech firms keeps demand for customer success talent broad and fairly consistent throughout the year.
Are there remote customer success representative jobs in Austin?
Yes, customer success representative work is well-suited to remote and hybrid arrangements since most of the role involves digital communication, video calls, and platform-based workflows rather than in-person presence. About 73% of customer success representative openings tied to Austin are remote or hybrid as of August 2026, reflecting how broadly Austin's tech sector has embraced flexible work. Purely on-site postings tend to come from healthcare and financial services firms requiring in-office client coordination.
How can I get a customer success representative job in Austin with little or no experience?
The most realistic entry path in Austin is through a support or implementation specialist role at a mid-size SaaS company, where the workflow closely mirrors customer success and internal moves are common. Austin-area bootcamps and community college programs in business technology also produce candidates that local startups actively recruit from. Highlighting any experience with ticketing systems, client communication, or account administration gives early-career applicants a concrete edge with Austin's startup and scale-up employers.
Which industries hire the most customer success representatives in Austin?
Austin customer success representative roles concentrate in Technology & Software, Consulting & Professional Services, and Retail, based on current listings on Migrate Mate as of August 2026. Austin's position as a major SaaS and fintech hub means those sectors generate the largest and most consistent volume of customer success openings, with healthtech adding meaningful demand as that cluster has grown along the North Austin research corridor.
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