Customer Success Representative Jobs in Minnesota
Customer Success Representative jobs in Minnesota are concentrated in the Twin Cities metro, with additional openings in Rochester and Duluth, driven by a strong base of technology, healthcare, and financial services employers. Companies like UnitedHealth Group, Target, and Medtronic maintain large customer success and account management functions in the state, generating consistent demand. The most sought-after specialties in Minnesota are SaaS platform onboarding, healthcare technology support, and enterprise account retention. Find a role that fits below and apply directly.
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Showing 5 of 19+ Customer Success Representative jobs
The Customer Success Manager is responsible for strategically managing client relationships in the Print Division after the contract has been finalized. This role is responsible for ensuring long-term client satisfaction, retention, and value realization throughout the contract lifecycle. Acting as a trusted advisor, the Relationship Manager exercises independent judgment to influence outcomes, assess account health, and shape the overall client experience strategy while partnering cross-functionally to resolve risks and drive alignment.
ESSENTIAL FUNCTIONS
- Serve as the lead strategic advisor on client experience and relationship management post-close.
- Oversee the development and execution of client engagement and experience strategies throughout the contract lifecycle.
- Foster and maintain robust executive-level relationships with primary client stakeholders and decision-makers.
- Design and implement tailored engagement initiatives for assigned key accounts.
- Manage a strategic book-of-business plan focused on client loyalty, retention, and sustainable growth.
- Align engagement strategies with clients' business objectives and evolving requirements.
- Monitor, analyze, and interpret client experience metrics and sentiment indicators.
- Proactively identify potential risks affecting account health and recommend remediation strategies to leadership.
- Escalate systemic or cross-functional challenges and drive resolution strategies.
- Act as a strategic liaison between clients and internal teams to ensure alignment of expectations.
- Provide comprehensive guidance regarding contract lifecycle stages, milestones, and service delivery standards.
- Deliver executive-level insights into best practices, optimization opportunities, and value realization.
- Ensure messaging consistency and alignment across all client interactions.
- Assess factors influencing renewal risk and retention likelihood.
- Supply strategic relationship insights to Renewals and Sales teams without engaging in transactional processes.
- Support seamless client engagement continuity during renewal discussions.
- Track key account health indicators and distill findings into actionable recommendations.
- Advise on strategies to mitigate churn risk and surface upsell or expansion opportunities.
- Prepare executive-level reports on client experience trends and account performance.
- Draft client-facing communications and executive summaries to support informed decision-making.
- Maintain accurate and up-to-date CRM documentation to enhance visibility and forecasting.
- Remain compliant with Marco policies and procedures as outlined in the employee handbook.
- Participate in all required company and departmental meetings.
- Perform additional related duties as assigned.
QUALIFICATIONS
- Bachelor's degree or equivalent experience or associate degree with two to three years of experience.
- Minimum of 3 years in Client Success, Account Management, or a strategic customer-facing role.
- Demonstrated ability to exercise independent judgment and influence business outcomes.
- Strong executive-level communication, presentation, and relationship-building skills.
- Experience with CRM systems, such as Salesforce, is preferred.
- Valid Driver's License, proof of personal insurance, and an acceptable driving record.
REQUIRED SKILLS
- Ability to own post-close client relationships and experience strategy, serving as a trusted advisor throughout the contract lifecycle to drive satisfaction, retention, and value realization.
- Demonstrated skill in building and sustaining executive-level partnerships aligned to client business objectives.
- Proven capability to develop and execute tailored engagement strategies for key accounts, analyze client sentiment and experience signals, and proactively mitigate retention and renewal risk using independent judgment.
- Strong judgment and influence skills to interpret account health indicators, identify systemic risks, and recommend corrective actions to leadership while influencing cross-functional alignment without operational ownership.
- Exceptional executive-level written and verbal communication skills, including the ability to deliver guidance on contract lifecycle, service expectations, and optimization opportunities, while ensuring consistent messaging across all client touchpoints.
- Analytical ability to synthesize qualitative and quantitative data into actionable insights, evaluate renewal probability factors, and provide strategic advisory support to Sales and Renewal partners without performing transactional activities.
- Strong collaboration and documentation skills, including acting as a strategic liaison between clients and internal teams and maintaining accurate, timely CRM records and executive-level summaries to support decision-making and forecasting.
- Standard Marco work hours are Monday through Friday from 8:00 AM to 5:00 PM. Hours may vary and include nights, weekends, and holidays.
Pay Range: $53,001-$82,152 Salary
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Compensation: $53,001-$82,152 Salary
The Customer Success Manager is responsible for strategically managing client relationships in the Print Division after the contract has been finalized. This role is responsible for ensuring long-term client satisfaction, retention, and value realization throughout the contract lifecycle. Acting as a trusted advisor, the Relationship Manager exercises independent judgment to influence outcomes, assess account health, and shape the overall client experience strategy while partnering cross-functionally to resolve risks and drive alignment.
ESSENTIAL FUNCTIONS
- Serve as the lead strategic advisor on client experience and relationship management post-close.
- Oversee the development and execution of client engagement and experience strategies throughout the contract lifecycle.
- Foster and maintain robust executive-level relationships with primary client stakeholders and decision-makers.
- Design and implement tailored engagement initiatives for assigned key accounts.
- Manage a strategic book-of-business plan focused on client loyalty, retention, and sustainable growth.
- Align engagement strategies with clients' business objectives and evolving requirements.
- Monitor, analyze, and interpret client experience metrics and sentiment indicators.
- Proactively identify potential risks affecting account health and recommend remediation strategies to leadership.
- Escalate systemic or cross-functional challenges and drive resolution strategies.
- Act as a strategic liaison between clients and internal teams to ensure alignment of expectations.
- Provide comprehensive guidance regarding contract lifecycle stages, milestones, and service delivery standards.
- Deliver executive-level insights into best practices, optimization opportunities, and value realization.
- Ensure messaging consistency and alignment across all client interactions.
- Assess factors influencing renewal risk and retention likelihood.
- Supply strategic relationship insights to Renewals and Sales teams without engaging in transactional processes.
- Support seamless client engagement continuity during renewal discussions.
- Track key account health indicators and distill findings into actionable recommendations.
- Advise on strategies to mitigate churn risk and surface upsell or expansion opportunities.
- Prepare executive-level reports on client experience trends and account performance.
- Draft client-facing communications and executive summaries to support informed decision-making.
- Maintain accurate and up-to-date CRM documentation to enhance visibility and forecasting.
- Remain compliant with Marco policies and procedures as outlined in the employee handbook.
- Participate in all required company and departmental meetings.
- Perform additional related duties as assigned.
QUALIFICATIONS
- Bachelor's degree or equivalent experience or associate degree with two to three years of experience.
- Minimum of 3 years in Client Success, Account Management, or a strategic customer-facing role.
- Demonstrated ability to exercise independent judgment and influence business outcomes.
- Strong executive-level communication, presentation, and relationship-building skills.
- Experience with CRM systems, such as Salesforce, is preferred.
- Valid Driver's License, proof of personal insurance, and an acceptable driving record.
REQUIRED SKILLS
- Ability to own post-close client relationships and experience strategy, serving as a trusted advisor throughout the contract lifecycle to drive satisfaction, retention, and value realization.
- Demonstrated skill in building and sustaining executive-level partnerships aligned to client business objectives.
- Proven capability to develop and execute tailored engagement strategies for key accounts, analyze client sentiment and experience signals, and proactively mitigate retention and renewal risk using independent judgment.
- Strong judgment and influence skills to interpret account health indicators, identify systemic risks, and recommend corrective actions to leadership while influencing cross-functional alignment without operational ownership.
- Exceptional executive-level written and verbal communication skills, including the ability to deliver guidance on contract lifecycle, service expectations, and optimization opportunities, while ensuring consistent messaging across all client touchpoints.
- Analytical ability to synthesize qualitative and quantitative data into actionable insights, evaluate renewal probability factors, and provide strategic advisory support to Sales and Renewal partners without performing transactional activities.
- Strong collaboration and documentation skills, including acting as a strategic liaison between clients and internal teams and maintaining accurate, timely CRM records and executive-level summaries to support decision-making and forecasting.
- Standard Marco work hours are Monday through Friday from 8:00 AM to 5:00 PM. Hours may vary and include nights, weekends, and holidays.
Pay Range: $53,001-$82,152 Salary
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Compensation: $53,001-$82,152 Salary
See All 19 Customer Success Representative Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Customer Success Representative Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
- Technology & Software
What Minnesota Employers Look For
The qualifications that appear most often in customer success representative jobs across Minnesota.
- Bachelor's degree in business, communications, or a related field preferred by most Minnesota employers
- One to three years of customer-facing experience in technology, healthcare, or financial services
- Demonstrated ability to manage a book of accounts and drive customer retention outcomes
- Proficiency with CRM platforms such as Salesforce or HubSpot in a professional setting
- Strong written and verbal communication skills for remote and in-person client engagement
- Familiarity with SaaS product environments or enterprise software implementation processes
Customer Success Representative Jobs in Minnesota: Frequently Asked Questions
How do you become a customer success representative in Minnesota?
Customer success representative roles in Minnesota do not require a state-issued license or exam. Most employers look for a bachelor's degree in business, communications, or a related field, combined with prior customer-facing work. Many candidates enter from inside sales, account coordinator, or technical support roles at Minnesota technology and healthcare firms, then move into customer success as they build product and retention experience.
Which companies hire customer success representatives in Minnesota?
Minnesota customer success representative roles are posted by Nextern, Edmentum, and Marco Technologies and others right now, based on current listings on Migrate Mate as of August 2026. Minnesota's dense concentration of technology, healthcare IT, and financial services companies means new openings appear regularly, particularly in the Twin Cities corridor.
Which Minnesota cities have the most customer success representative jobs?
Minneapolis, Saint Cloud, and Minnesota have the most customer success representative openings in Minnesota. The Twin Cities metro drives the bulk of listings because of its headquarters density in SaaS, healthcare technology, and retail enterprise software, while Rochester's medical device and health system employers and Duluth's regional service firms contribute a smaller but steady share of openings.
Are there remote customer success representative jobs in Minnesota?
Yes, and more than most fields. Customer success is a desk-based, communication-driven role that translates well to remote and hybrid arrangements. About 75% of customer success representative openings tied to Minnesota are remote or hybrid as of August 2026, reflecting how broadly Minnesota technology and SaaS employers have adopted flexible work. Onboarding and strategic account management roles are the most likely to offer fully remote options.
How can I get hired as a customer success representative in Minnesota with little or no experience?
The most realistic entry path is through a technical support or inside sales role at one of Minnesota's mid-size SaaS or healthcare IT companies, where internal moves into customer success are common. Large employers like UnitedHealth Group and Optum run associate and new-graduate programs that include customer-facing rotations. Building proficiency in Salesforce and completing a vendor-recognized CRM certification strengthens a candidate's profile significantly for Minnesota hiring managers.
Where can I find and apply to customer success representative jobs in Minnesota?
You can find and apply to customer success representative jobs in Minnesota on Migrate Mate, which lists current Minnesota openings across industries and experience levels. Find the roles that fit your background and apply directly to the employers posting them.
See All 19 Customer Success Representative Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
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