Customer Success Agent Jobs in New York

Overview

Phia is looking for a Brand Intelligences & AI Agents Manager to own and scale the brand relationships that power our commerce ecosystem.

You will manage thousands of brand partnerships across fashion, beauty, and home. Your job is to build the systems, automations, workflows, and communication infrastructure that allow Phia to manage brand relationships at scale.

You will negotiate commission rate increases, identify growth opportunities, surface the right brands for editorial moments, automate reporting, improve CRM hygiene, and create the operating system that helps our partnerships team move faster. You will work directly with our editorial, data, and partnerships teams to make sure the right brands are promoted to the right shoppers at the right time.

This role is ideal for someone who loves brands, commerce, and fashion, but also thinks like a systems builder. You should be the kind of person who sees a repetitive workflow and immediately asks, “How can I automate this?”

About Phia

Phia has raised $43.5M from Notable Capital, Khosla Ventures, and Kleiner Perkins to build the AI alignment layer for commerce. In under a year, Phia’s consumer shopping agent has surpassed one million users and partnered with 9,600+ retail brands, representing billions in annual gross merchandise volume. Each month, Phia drives millions of dollars in sales for brands and has achieved 9 figures in sales growth since launch.

In an era where AI vertical agents are reshaping every industry, commerce is on the verge of a complete transformation. Phia is reinventing shopping from a fragmented, impersonal experience into one that feels intelligent, trusted, and built around each user’s intent. This foundation of trust is our wedge to become the end-to-end shopping destination for the next generation of buyers.

Phia is a lean, high-ownership team building at startup speed. If you want to ship quickly, own meaningful systems, and solve complex problems across consumer AI, commerce, and brand partnerships, this is the place to do it.

What You Own

• Own and scale a portfolio of thousands of brand relationships across fashion, beauty, and home.
• Build the systems that make brand relationship management scalable, including automated reporting, CRM workflows, brand communication templates, performance dashboards, and follow-up systems.
• Proactively negotiate commission rate increases with brand partners, using performance data and a clear point of view on the value Phia drives.
• Partner closely with editorial to identify which brands should be featured in key shopping moments, campaigns, and trend-driven editorials.
• Translate brand priorities, commission rates, merchandising calendars, and performance data into clear internal recommendations.
• Build and maintain automations around brand performance tracking, relationship touchpoints, CRM hygiene, campaign sourcing, and partner follow-up.
• Monitor brand performance and identify trends, risks, and opportunities before they become obvious.
• Source new brands and outbound campaign opportunities for the partnerships team.
• Help turn strong brand partners into long-term Phia advocates by communicating clearly, moving quickly, and consistently creating value.
• Represent Phia to brand partners with confidence, warmth, urgency, and authority.

Qualifications

• 1 to 5 years of experience in partnerships, revenue operations, affiliate, AI agents, account management, brand partnerships, e-commerce, media, or a high-growth startup.
• You are excited by the idea of managing thousands of relationships through systems, automation, and leverage.
• You are fluent with AI tools and automation platforms. You are comfortable using tools like Claude, ChatGPT, Zapier, Make, Airtable, HubSpot, Notion, Google Sheets, or similar platforms to automate repetitive work and improve team workflows.
• You are a strong negotiator. You are comfortable asking for more, backing it up with data, and making a clear case for why Phia deserves better economics.
• You are operationally sharp. You care about clean systems, accurate data, clear follow-ups, and processes that actually work.
• You have high agency. When you see a broken process, you fix it instead of waiting for someone else to notice.
• You move fast, communicate clearly, and can operate without hand-holding.
• You are comfortable working cross-functionally with editorial, data, partnerships, and leadership.
• You are genuinely excited about fashion, beauty, commerce, and the future of AI-powered shopping.
• You are NYC-based or willing to relocate, and excited to work in-office with a high-velocity team.

Compensation Range: $80K - $160K