Customer Success Specialist Jobs in Washington
Customer Success Specialist jobs in Washington are among the most active in the country, concentrated in software, cloud services, and enterprise technology, with openings from entry-level customer success associates through senior and director-level roles. Seattle, Bellevue, and Redmond anchor the market, where companies like Microsoft, Amazon, and Salesforce maintain large, established customer success teams. The most in-demand specialties are SaaS onboarding, technical account management, and enterprise customer health. Find a role that fits below and apply directly.
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Showing 5 of 46+ Customer Success Specialist jobs
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA.
Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined.
You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.
Key job responsibilities
- Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
- Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
- Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
- Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
- Optimize cross-team processes that improve project efficiency and team delivery
- Lead promotional planning and catalog optimization initiatives
- Begin mentoring peers and contributing to team development
A day in the life
- Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts
- Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently
- Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges
- Advocate for vendor needs by organizing feedback and sharing insights with leadership
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions and support continuous improvement initiatives
- Share knowledge with teammates and provide guidance to newer CSMs
About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:
- Accelerate vendor growth on Amazon
- Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
- Build sustainable, efficient e-commerce partnerships between Amazon and vendors
As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
- Demonstrated analytical and problem-solving capabilities
- Proficient in Microsoft Excel for use of data manipulation and interpretation
- Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience within e-commerce or Retail fields
- Experience working in a fast-paced and ambiguous environment
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
- Experience in process improvement
- Experience guiding, training and mentoring others
- Experience with project management
- Advanced degree, certifications, or equivalent experience
- Leverage internal AI tooling to drive efficiencies and expedite problem solving
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA.
Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined.
You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.
Key job responsibilities
- Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
- Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
- Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
- Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
- Optimize cross-team processes that improve project efficiency and team delivery
- Lead promotional planning and catalog optimization initiatives
- Begin mentoring peers and contributing to team development
A day in the life
- Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts
- Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently
- Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges
- Advocate for vendor needs by organizing feedback and sharing insights with leadership
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions and support continuous improvement initiatives
- Share knowledge with teammates and provide guidance to newer CSMs
About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:
- Accelerate vendor growth on Amazon
- Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
- Build sustainable, efficient e-commerce partnerships between Amazon and vendors
As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
- Demonstrated analytical and problem-solving capabilities
- Proficient in Microsoft Excel for use of data manipulation and interpretation
- Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience within e-commerce or Retail fields
- Experience working in a fast-paced and ambiguous environment
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
- Experience in process improvement
- Experience guiding, training and mentoring others
- Experience with project management
- Advanced degree, certifications, or equivalent experience
- Leverage internal AI tooling to drive efficiencies and expedite problem solving
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See All 46 Customer Success Specialist Jobs in Washington
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Find JobsCustomer Success Specialist Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Success Specialist Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon16
- Zenoti5
- SpaceX4
- Amazon Web Services3
- Axon1
Top Industries Hiring
- Technology & Software12
- Retail9
- E-Commerce & Online Marketplaces9
- Construction & Real Estate1
What Washington Employers Look For
The qualifications that appear most often in customer success specialist jobs across Washington.
- Bachelor's degree in business, communications, or a related field preferred by most Washington employers
- Two or more years of experience in customer success, account management, or a client-facing role
- Demonstrated ability to manage a portfolio of accounts and drive product adoption
- Proficiency with CRM platforms such as Salesforce, Gainsight, or HubSpot
- Strong written and verbal communication skills for executive-level client interactions
- Familiarity with SaaS product metrics, renewal cycles, and customer health scoring
Customer Success Specialist Jobs in Washington: Frequently Asked Questions
How do you become a customer success specialist in Washington?
Customer success specialist roles in Washington do not require a state-issued license or credential. Most employers look for a bachelor's degree in business, communications, or a related field combined with experience in a client-facing role. Washington's dense SaaS and cloud technology sector means candidates who can demonstrate product knowledge, account management skills, and familiarity with tools like Salesforce or Gainsight move to the front of the line.
How much do customer success specialists make in Washington?
Customer success specialists in Washington earn a median of about $50,330 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $39,290 for the lowest 10% to over $73,610 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success specialists in Washington?
Employers hiring customer success specialists in Washington right now include Amazon, Zenoti, and SpaceX, based on current listings on Migrate Mate as of September 2026. Washington's concentration of cloud, enterprise software, and platform companies means a large share of these openings are in technology-focused customer success teams.
Which Washington cities have the most customer success specialist jobs?
Seattle, Redmond, and Bellevue have the most customer success specialist openings in Washington. Seattle and its Eastside neighbors Bellevue and Redmond drive the concentration, anchored by major technology headquarters and the regional offices of large enterprise software companies that consistently staff customer success teams at scale.
Are there remote customer success specialist jobs in Washington?
Yes, and more than most fields. Customer success specialist work is predominantly digital and relationship-driven, making it well suited to remote arrangements. About 62% of customer success specialist openings tied to Washington are remote or hybrid as of September 2026. Technical account management and onboarding specialist roles tend to have the highest share of fully remote options among Washington postings.
How can I get hired as a customer success specialist in Washington with little or no experience?
The most realistic entry path is a customer support or technical support role at a Washington SaaS company, which builds the product knowledge and client communication skills that hiring managers look for. Large Washington-based technology employers often promote internally from support into customer success associate positions. A portfolio showing churn reduction, onboarding projects, or account health work, combined with a relevant certification from a recognized customer success training program, gives candidates a clear edge over applicants without formal experience.
Where can I find and apply to customer success specialist jobs in Washington?
You can find and apply to customer success specialist jobs in Washington on Migrate Mate, which lists current Washington openings across industries and experience levels. Find roles that fit your background and apply directly to the ones that match.
See All 46 Customer Success Specialist Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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