Customer Success Jobs in Washington
Customer Success jobs in Washington are in strong demand, concentrated in Seattle's sprawling tech ecosystem, with additional hiring across Bellevue, Redmond, and Tacoma in SaaS, cloud infrastructure, enterprise software, and e-commerce. Employers with a lasting presence in the state, including Microsoft, Amazon, and Salesforce, hire customer success professionals at every level from associate to director. The most sought-after specialties in Washington are enterprise account management, onboarding and implementation, and technical customer success for developer-facing or cloud products. Find a role that fits below and apply directly.
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position will support a territory including Everett, Monroe, Snohomish, Marysville, and Arlington, WA.
Summary
The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Key Responsibilities
Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross-selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.
Qualifications
0–4 years in customer success, support, or related customer-facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data-driven mindset.
Excellent written communication skills.
The internal job posting will close 11:59pmEST 8/19/26 for all employees.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Pay Range:
The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position will support a territory including Everett, Monroe, Snohomish, Marysville, and Arlington, WA.
Summary
The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Key Responsibilities
Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross-selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.
Qualifications
0–4 years in customer success, support, or related customer-facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data-driven mindset.
Excellent written communication skills.
The internal job posting will close 11:59pmEST 8/19/26 for all employees.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Pay Range:
The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.See All 40 Customer Success Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Success Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon13
- UPS2
- freshworks2
- Amazon Web Services2
- Cox Communications2
Top Industries Hiring
- Technology & Software14
- Retail11
- E-Commerce & Online Marketplaces11
- Construction & Real Estate1
What Washington Employers Look For
The qualifications that appear most often in customer success jobs across Washington.
- Bachelor's degree in business, communications, or a related field strongly preferred
- Demonstrated experience managing post-sale relationships and driving product adoption
- Proficiency with CRM platforms such as Salesforce, Gainsight, or HubSpot
- Ability to analyze customer health metrics and identify expansion or churn risk
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Familiarity with SaaS product models and subscription-based revenue environments
Customer Success Jobs in Washington: Frequently Asked Questions
How do you become a customer success in Washington?
Customer success is not a licensed profession in Washington, so there is no state-issued credential required to work in the role. Most Washington employers look for a bachelor's degree and relevant experience in account management, support, or sales. Certifications such as the Gainsight Pulse certification or SuccessCoaching's CSM certification can strengthen a candidacy. Entry-level candidates often move into the role from inside sales, technical support, or project coordination backgrounds.
Which companies hire customer successs in Washington?
Companies currently hiring customer successs in Washington include Amazon, UPS, and freshworks, per current listings on Migrate Mate as of August 2026. Washington's concentration of enterprise SaaS and cloud infrastructure companies means a steady, recurring pipeline of customer success openings at both growth-stage and publicly traded firms.
Which Washington cities have the most customer success jobs?
Seattle, Bellevue, and Bellingham have the most customer success openings in Washington. Seattle anchors the market given its density of technology headquarters and regional offices, while Bellevue and Redmond draw openings from major enterprise software companies like Microsoft that are headquartered on the Eastside, making the broader King County corridor the dominant hiring zone for the role.
Are there remote customer success jobs in Washington?
Yes, and more than most fields. Customer success is largely a desk and relationship-management role that translates well to remote work. About 85% of customer success openings tied to Washington are remote or hybrid as of August 2026, reflecting how broadly Washington tech employers have adopted flexible arrangements. Onboarding, renewal management, and digital-touch customer success roles are the most consistently remote.
How can I get hired as a customer success in Washington with little or no experience?
The most realistic entry path is moving from a customer-facing role, such as technical support, inside sales, or account coordination, into a junior or associate customer success position. Large Washington employers including Microsoft, Tableau, and Avalara have associate CSM programs or rotational roles that accept candidates without direct customer success experience. Building product knowledge, earning a recognized CSM certification, and demonstrating data literacy with CRM tools gives candidates in Washington a meaningful edge at the screening stage.
Where can I find and apply to customer success jobs in Washington?
You can find and apply to customer success jobs in Washington on Migrate Mate, which lists current openings from employers actively hiring in the state. Find the roles that fit your background and apply directly to the ones that match.
See All 40 Customer Success Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Customer Success Jobs