Customer Success Representative Jobs in Tampa, FL
Customer Success Representative jobs in Tampa are in active demand, concentrated in the Westshore Business District, Downtown Tampa, and the Channelside and Ybor City corridors, across SaaS, financial services, healthcare technology, and logistics. Employers hiring right now include Frame Security, NinjaOne, and EverDriven. Find a role that fits below and apply directly.
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Showing 5 of 58+ Customer Success Representative jobs
About the Role
As a NinjaOne Customer Success Manager II, LATAM , you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers within our LATAM region. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company.
This Customer Success Manager II will focus on the LATAM region, and is required to be fluent in English and Portuguese.
Location - Hybrid in Tampa, FL (In the office 4 days per week Mon, Tues, Thurs, & Friday)
What You’ll be Doing
You will be responsible for growing your individual book of business within your portfolio of existing accounts with our LATAM customer base
Proactively engage and reach out to your accounts on a regular basis
As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
Communicate with customers and react to client requirements quickly and efficiently
Analyze and understand the customer needs to present a solution that meets the customer requirements
Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
Research and document relevant contact information for existing leads in Salesforce
Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
Maintain knowledge of market conditions and competitive activities
Other duties as needed
About You
You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
As customer advocate and product expert you excel at influencing and inspiring customers
Polished verbal and written communication skills in English and Portuguese
Resilient and calm, you are able to guide customers through issues and escalations
You have a proven track record in achieving and maintaining sales targets
You have extensive IT knowledge
Bachelor’s degree (preferred)
As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey
About us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-SC1
#LI-Hybrid
#BI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About the Role
As a NinjaOne Customer Success Manager II, LATAM , you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers within our LATAM region. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company.
This Customer Success Manager II will focus on the LATAM region, and is required to be fluent in English and Portuguese.
Location - Hybrid in Tampa, FL (In the office 4 days per week Mon, Tues, Thurs, & Friday)
What You’ll be Doing
You will be responsible for growing your individual book of business within your portfolio of existing accounts with our LATAM customer base
Proactively engage and reach out to your accounts on a regular basis
As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
Communicate with customers and react to client requirements quickly and efficiently
Analyze and understand the customer needs to present a solution that meets the customer requirements
Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
Research and document relevant contact information for existing leads in Salesforce
Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
Maintain knowledge of market conditions and competitive activities
Other duties as needed
About You
You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
As customer advocate and product expert you excel at influencing and inspiring customers
Polished verbal and written communication skills in English and Portuguese
Resilient and calm, you are able to guide customers through issues and escalations
You have a proven track record in achieving and maintaining sales targets
You have extensive IT knowledge
Bachelor’s degree (preferred)
As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey
About us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-SC1
#LI-Hybrid
#BI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 58 Customer Success Representative Jobs in Tampa
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Find JobsCustomer Success Representative Job Market in Tampa
Who's Hiring
- Frame Security17F
- NinjaOne8
- EverDriven8
- TeamViewer8
- vivenu8
Customer Success Representative Jobs in Tampa: Frequently Asked Questions
How do I get a customer success representative job in Tampa?
Focus your search on Tampa's Westshore Business District and Downtown, where SaaS companies, regional banks, healthcare technology firms, and logistics platforms concentrate their customer success teams. Familiarity with CRM platforms like Salesforce or HubSpot gives candidates a clear edge locally. Targeting mid-size technology and fintech companies with Gulf Coast or Southeast regional operations is a practical starting point, as they hire customer success staff steadily throughout the year.
Which companies hire customer success representatives in Tampa?
Companies currently hiring customer success representatives in Tampa include Frame Security, NinjaOne, and EverDriven, per current listings on Migrate Mate as of November 2026. Tampa's mix of regional headquarters, insurance carriers, and growing SaaS operations means openings come from both established enterprises and scaling technology firms.
Are there remote customer success representative jobs in Tampa?
Yes, customer success representative work is well-suited to remote and hybrid arrangements since most of the role happens over phone, video, and email rather than in person. About 100% of customer success representative openings tied to Tampa are remote or hybrid as of November 2026, reflecting how broadly Tampa's technology and financial services employers have adopted flexible work models. Onboarding and enterprise account management roles in Tampa are the most consistently offered in hybrid formats.
How can I get a customer success representative job in Tampa with little or no experience?
The most realistic entry path in Tampa is moving through a support or account coordinator role at one of the city's many SaaS, insurance, or healthcare technology companies, where customer-facing experience transfers directly into customer success. Tampa's mid-market technology firms and regional financial services companies regularly hire entry-level customer success associates and promote from internal support queues. Building proficiency in a major CRM tool and demonstrating retention or upsell outcomes, even in unrelated service roles, strengthens a candidate's case significantly in this market.
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