Customer Success Representative Jobs in Boston, MA
Customer Success Representative jobs in Boston are in strong demand, concentrated in the Seaport District, Back Bay, and Kendall Square across SaaS, healthtech, and financial services. Employers actively hiring include Hi Marley, CoLab Software, and HQO. See the openings below and apply to the ones that match your experience.
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Showing 5 of 81+ Customer Success Representative jobs
Director, Customer Success (CoE)
Remote | $165K-$185K Base + Bonus
About the Company
Our client is a high-growth healthcare technology company transforming how patients access high-quality radiology and specialty care. Combining AI-driven insights, clinical expertise, and one of the industry’s largest healthcare datasets, they help improve outcomes, enhance care navigation, and reduce healthcare costs.
Supporting 6M+ covered lives, the company partners with Fortune 10 and Fortune 100 employers and leading health plans to deliver innovative healthcare solutions at scale.
About the Role
As Director of Customer Success, you’ll serve as the strategic advisor to a portfolio of enterprise employer and health plan clients, owning relationships, reporting, renewals, and growth. This is an opportunity to build and scale the Customer Success function while working directly with executive HR and Benefits leaders.
The ideal candidate brings experience supporting Centers of Excellence (CoE) programs, Medicare populations, Population Health initiatives, or Value-Based Care models, and understands how to demonstrate measurable outcomes for large, complex healthcare organizations.
Requirements
- 10+ years of Customer Success, Account Management, or Consulting experience
- Experience managing large employer and/or health plan accounts
- Strong understanding of employer benefits, Medicare, Population Health, or Value-Based Care
- Executive presence and ability to influence senior stakeholders
- Startup experience preferred
- Self-starter who thrives in fast-paced, high-growth environments
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Generous company holidays
- 401(k)
- Annual professional development stipend
- Annual wellness stipend
Interested in learning more? Apply for a confidential conversation.
Director, Customer Success (CoE)
Remote | $165K-$185K Base + Bonus
About the Company
Our client is a high-growth healthcare technology company transforming how patients access high-quality radiology and specialty care. Combining AI-driven insights, clinical expertise, and one of the industry’s largest healthcare datasets, they help improve outcomes, enhance care navigation, and reduce healthcare costs.
Supporting 6M+ covered lives, the company partners with Fortune 10 and Fortune 100 employers and leading health plans to deliver innovative healthcare solutions at scale.
About the Role
As Director of Customer Success, you’ll serve as the strategic advisor to a portfolio of enterprise employer and health plan clients, owning relationships, reporting, renewals, and growth. This is an opportunity to build and scale the Customer Success function while working directly with executive HR and Benefits leaders.
The ideal candidate brings experience supporting Centers of Excellence (CoE) programs, Medicare populations, Population Health initiatives, or Value-Based Care models, and understands how to demonstrate measurable outcomes for large, complex healthcare organizations.
Requirements
- 10+ years of Customer Success, Account Management, or Consulting experience
- Experience managing large employer and/or health plan accounts
- Strong understanding of employer benefits, Medicare, Population Health, or Value-Based Care
- Executive presence and ability to influence senior stakeholders
- Startup experience preferred
- Self-starter who thrives in fast-paced, high-growth environments
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Generous company holidays
- 401(k)
- Annual professional development stipend
- Annual wellness stipend
Interested in learning more? Apply for a confidential conversation.
See All 81 Customer Success Representative Jobs in Boston
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Find JobsCustomer Success Representative Job Market in Boston
Who's Hiring
Top Industries Hiring
- Technology & Software21
- Energy2
- Construction & Real Estate2
- Consulting & Professional Services2
Customer Success Representative Jobs in Boston: Frequently Asked Questions
How do I get a customer success representative job in Boston?
Focus your search on Boston's Seaport District and Kendall Square, where SaaS companies, healthtech firms, and fintech startups cluster and hire customer success representatives most actively. Candidates who can demonstrate experience with subscription renewals, onboarding workflows, or client retention metrics stand out in this market. Tailoring your outreach to mid-stage tech companies and health IT vendors headquartered in these neighborhoods gives you a concrete edge.
Which companies hire customer success representatives in Boston?
Companies currently hiring customer success representatives in Boston include Hi Marley, CoLab Software, and HQO, per current listings on Migrate Mate as of August 2026. Boston's employer mix skews toward growth-stage software companies, established life sciences firms, and financial technology providers, many of which maintain dedicated customer success teams.
Are there remote customer success representative jobs in Boston?
Yes, customer success representative work is well-suited to remote and hybrid arrangements since it relies on digital communication tools rather than physical presence. About 78% of customer success representative openings tied to Boston are remote or hybrid as of August 2026, reflecting how broadly the city's tech sector has adopted flexible work models. Enterprise SaaS roles in particular tend to offer the most remote flexibility among Boston postings.
How can I get a customer success representative job in Boston with little or no experience?
The most realistic entry path in Boston is moving through a support, sales development, or account coordinator role at a local SaaS or healthtech company, then transitioning internally into customer success. Boston startups in the Seaport and Cambridge corridors regularly hire associate customer success coordinators who can grow into full representative roles. Familiarity with CRM platforms and any exposure to client-facing work in Boston's dense tech or biotech ecosystem strengthens a junior application considerably.
Which industries hire the most customer success representatives in Boston?
Boston customer success representative roles concentrate in Technology & Software, Energy, and Construction & Real Estate, based on current listings on Migrate Mate as of August 2026. Boston's position as a hub for enterprise software, life sciences technology, and financial services means these sectors generate consistent demand for customer success professionals who can manage complex, high-value client relationships.
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See All 81 Customer Success Representative Jobs in Boston
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