Customer Success Analyst Jobs in Seattle, WA
Customer Success Analyst jobs in Seattle are in strong demand, concentrated in South Lake Union, Capitol Hill, and the Eastside corridor across cloud software, enterprise SaaS, and e-commerce. Employers hiring right now include Amazon, Amazon Web Services, and Axon. Find a role that fits below and apply directly.
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Showing 4 of 55+ Customer Success Analyst jobs
DESCRIPTION
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Experience in relationship management
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
- Time management
PREFERRED QUALIFICATIONS
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Experience in relationship management
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
- Time management
PREFERRED QUALIFICATIONS
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See All 55 Customer Success Analyst Jobs in Seattle
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Find Customer Success Analyst JobsCustomer Success Analyst Job Market in Seattle
Who's Hiring
- Amazon30
- Amazon Web Services4
- Axon2
- Supio2
- OpenAI2
Top Industries Hiring
- Technology & Software17
- Retail15
- E-Commerce & Online Marketplaces15
- Consulting & Professional Services2
Customer Success Analyst Jobs in Seattle: Frequently Asked Questions
How do I get a customer success analyst job in Seattle?
Seattle's strongest hiring comes from SaaS companies, cloud platforms, and enterprise software firms anchored in South Lake Union and the Eastside. Candidates who stand out combine CRM proficiency, data analysis skills, and experience with subscription or renewal workflows. Tailoring your resume to product-led or enterprise accounts resonates with Seattle hiring managers, and targeting mid-size SaaS companies often moves faster than applying to large tech firms.
Which companies hire customer success analysts in Seattle?
Seattle customer success analyst roles are posted by Amazon, Amazon Web Services, and Axon and others right now, based on current listings on Migrate Mate as of November 2026. Seattle's employer mix skews heavily toward cloud infrastructure, B2B software, and platform businesses with large enterprise client bases.
Are there remote customer success analyst jobs in Seattle?
Yes, customer success analyst work is well-suited to remote and hybrid arrangements since most of the role centers on data analysis, client communication, and dashboard reporting rather than on-site presence. About 60% of customer success analyst openings tied to Seattle are remote or hybrid as of November 2026, reflecting how broadly Seattle's tech sector has adopted flexible work. Renewal analysis, health scoring, and QBR prep are the tasks most commonly done remotely in Seattle roles.
How can I get a customer success analyst job in Seattle with little or no experience?
The most realistic entry path in Seattle is moving laterally from a customer support or account coordinator role at a SaaS or cloud company, where you already work with product data and client accounts. Smaller SaaS startups in Pioneer Square and Fremont regularly hire junior analysts and promote from support. Building proficiency in Salesforce, Gainsight, or ChurnZero and completing a project showing churn analysis or cohort reporting can substitute for direct experience in interviews.
Which industries hire the most customer success analysts in Seattle?
Most customer success analyst openings in Seattle sit in Technology & Software, Retail, and E-Commerce & Online Marketplaces, per current listings on Migrate Mate as of November 2026. Seattle's concentration of cloud infrastructure companies, enterprise SaaS platforms, and marketplace businesses creates consistent demand for analysts who can translate customer health data into retention strategy.
Related Jobs in Washington
See All 55 Customer Success Analyst Jobs in Seattle
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