Customer Success Specialist Jobs in Michigan

Position Overview

Stellantis is seeking a highly analytical and customer-focused Product Quality Customer Survey Specialist to drive the collection, analysis, and strategic use of customer satisfaction data across global vehicle programs.

This role plays a critical part in translating the voice of the customer into actionable insights, enabling product quality improvements, supporting target setting, and influencing engineering, manufacturing, and business decisions across the organization.

Key Responsibilities

Customer Survey Management & Analysis

• Lead the strategy and execution of global product quality surveys for customers and suppliers.
• Analyze customer satisfaction survey data to identify key concerns, strengths, and competitive positioning.
• Develop and present dashboards, reports, and visual insights to senior leadership and key stakeholders.
• Ensure data accuracy, reliability, and compliance (including GDPR requirements).

Insight Generation & Improvement Action Tracking

• Provide clear and actionable insights from survey results to support quality improvement initiatives.
• Ensure critical issues are supported with robust action plans and monitored to closure.
• Collaborate with engineering, project teams, and manufacturing to align on improvement forecasts and validate assumptions.
• Drive prioritization of quality actions based on customer feedback and benchmarking insights.

Quality Target Definition & Governance

• Define customer satisfaction and quality targets for new vehicle programs, platforms, and modules.
• Contribute to the annual global quality target setting process across brands and regions.
• Support validation of targets with regional quality leaders and manage escalation processes when required.
• Ensure transparency and clarity in target-setting methodologies.

Stakeholder Engagement & Cross-Functional Support

• Act as a key interface between Quality, Engineering, Marketing Intelligence, Purchasing, and IT teams.
• Train internal stakeholders on survey tools, data interpretation, and customer-focused decision-making.
• Lead workshops, reviews, and milestone meetings to integrate customer feedback into business processes.

Systems & Process Improvement

• Contribute to the development and enhancement of survey tools, reporting systems, and dashboards.
• Lead or support IT-related initiatives to improve accessibility and usability of survey data.
• Drive continuous improvement of survey methodologies and operational standards.

Basic Qualifications

• Bachelor's degree in Engineering, Data Analytics, Business, or related field
• Minimum 5 years of experience in Automotive Product Development, Market Intelligence, Quality, or Data Analytics
• Strong analytical skills with proficiency in data interpretation and reporting tools (e.g., Excel, Power BI)
• Experience working with customer satisfaction surveys or similar data-driven insights processes
• Fluent English (written and spoken)

Preferred Qualifications

• Master's degree in Engineering, Data Science, or a related discipline
• Experience in automotive quality, customer experience (CX), or benchmarking analysis
• Familiarity with survey design, statistical analysis, and correlation modeling
• Experience working in a global, cross-functional environment
• Knowledge of GDPR and data governance principles
• Strong presentation skills with the ability to influence senior stakeholders
• Experience leading digital/IT tool improvements or analytics platform development