Customer Success Director Jobs in New York, NY
Customer Success Director jobs in New York are in strong demand, concentrated in Midtown Manhattan, the Flatiron District, and Hudson Yards across enterprise SaaS, fintech, and media. Employers hiring right now include Amazon, Anthropic, and Navan. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 152+ Customer Success Director jobs
DESCRIPTION
This role can be located in one of the approved office locations listed for the role.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree
- Experience prioritizing and managing time effectively in dynamic environments
- Knowledge of Excel at an advanced level
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience in relationship management
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience in process improvement
- Experience working with multiple groups of stakeholders
- Experience with project management
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Experience with business intelligence tools (Tableau, Salesforce)
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, NY, New York
COMPENSATION
- Salary Range: 88,000.00 - 154,000.00 USD annually
DESCRIPTION
This role can be located in one of the approved office locations listed for the role.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree
- Experience prioritizing and managing time effectively in dynamic environments
- Knowledge of Excel at an advanced level
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience in relationship management
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience in process improvement
- Experience working with multiple groups of stakeholders
- Experience with project management
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Experience with business intelligence tools (Tableau, Salesforce)
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, NY, New York
COMPENSATION
- Salary Range: 88,000.00 - 154,000.00 USD annually
See All 152+ Customer Success Director Jobs in New York
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Find JobsCustomer Success Director Job Market in New York
Who's Hiring
- Amazon13
- Anthropic5
- Navan4
- Amazon Web Services4
- Notion3
Top Industries Hiring
- Technology & Software81
- Retail16
- E-Commerce & Online Marketplaces13
- Consulting & Professional Services9
- Marketing & Advertising7
Customer Success Director Jobs in New York: Frequently Asked Questions
How do I get a customer success director job in New York?
The strongest path is targeting New York's dense enterprise SaaS, financial technology, and media sectors, where demand for customer success directors is highest. Jobs concentrate in Midtown, the Flatiron District, and Hudson Yards, so networking in those communities pays off. Candidates who can show measurable retention improvements, expansion revenue ownership, and experience managing large named accounts stand out most with New York hiring teams.
Which companies hire customer success directors in New York?
Companies currently hiring customer success directors in New York include Amazon, Anthropic, and Navan, per current listings on Migrate Mate as of June 2026. New York's mix of global enterprise software firms, financial technology companies, and fast-growing media and adtech businesses makes it one of the most active markets for this role in the country.
Are there remote customer success director jobs in New York?
Yes, and customer success director roles are reasonably remote-friendly given the work centers on calls, digital touchpoints, and cross-functional coordination rather than on-site presence. About 51% of customer success director openings tied to New York are remote or hybrid as of June 2026, with full-remote positions most common at SaaS and cloud software companies headquartered or with offices in the city.
How can I get a customer success director job in New York with little or no experience?
The most realistic path is moving up from a customer success manager or senior CSM role at a New York-based SaaS or fintech company, where director openings often favor internal promotions. Entry-level candidates build toward this by joining high-growth startups in the Flatiron or Hudson Yards corridors, where team structures are smaller and advancement is faster. Demonstrating ownership of a named account portfolio or a churn-reduction initiative significantly strengthens a director-level case.
Which industries hire the most customer success directors in New York?
The sectors hiring the most customer success directors in New York are Technology & Software, Retail, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of June 2026. New York's concentration of enterprise technology buyers, financial institutions, and large media companies creates consistent demand for directors who can manage complex, high-value client relationships at scale.
Related Jobs in New York
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