Customer Success Director Jobs in New York, NY
Customer Success Director jobs in New York are in strong demand, concentrated in Midtown Manhattan, the Flatiron District, and Hudson Yards across enterprise SaaS, fintech, and media. Employers hiring right now include Handshake, Amazon, and Braze. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 200+ Customer Success Director jobs
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
About the Role
We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners.
In this role, you will own a portfolio of accounts end-to-end, responsible for renewals, expansion, and long-term partner value. You will act as a strategic advisor to your clients, aligning Zeta's solutions to their business goals while ensuring strong platform adoption and measurable performance.
You will operate with clear accountability to revenue targets, pipeline development, and account health, while maintaining a high bar for client experience. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.
What You'll Do
Own Revenue & Account Growth
- Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts
- Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals
- Monitor account performance against forecasts and identify risks and opportunities early
Drive Strategic Client Engagement
- Serve as the primary point of contact and trusted advisor for assigned accounts
- Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions
- Develop a deep understanding of partner KPIs, monetization strategies, and success metrics
Deliver Performance & Insights
- Analyze campaign and platform performance to provide proactive, data-driven recommendations
- Identify optimization opportunities and drive execution in partnership with internal teams
- Translate data into clear, actionable insights that align with client goals
Lead Account Operations & Execution
- Own account planning, reporting, and overall account health tracking
- Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation
- Lead platform demos, onboarding, and training sessions to drive adoption and value realization
Collaborate Cross-Functionally
- Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes
- Support RFP responses and strategic opportunities in partnership with Sales
- Surface client feedback and insights to inform product and operational improvements
Requirements
- 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
- Demonstrated ability to drive renewals and grow revenue within existing accounts
- Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
- Experience managing multiple accounts with competing priorities and deadlines
- Data-driven mindset with the ability to translate performance into strategic recommendations
- Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking
- Excellent written and verbal communication skills
Preferred:
- Experience in digital media, ad tech, or publisher ecosystems
- Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP)
- Basic understanding of HTML and campaign setup processes
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $110,000 - $120,000.00, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
#LI-EK!
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
About the Role
We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners.
In this role, you will own a portfolio of accounts end-to-end, responsible for renewals, expansion, and long-term partner value. You will act as a strategic advisor to your clients, aligning Zeta's solutions to their business goals while ensuring strong platform adoption and measurable performance.
You will operate with clear accountability to revenue targets, pipeline development, and account health, while maintaining a high bar for client experience. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.
What You'll Do
Own Revenue & Account Growth
- Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts
- Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals
- Monitor account performance against forecasts and identify risks and opportunities early
Drive Strategic Client Engagement
- Serve as the primary point of contact and trusted advisor for assigned accounts
- Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions
- Develop a deep understanding of partner KPIs, monetization strategies, and success metrics
Deliver Performance & Insights
- Analyze campaign and platform performance to provide proactive, data-driven recommendations
- Identify optimization opportunities and drive execution in partnership with internal teams
- Translate data into clear, actionable insights that align with client goals
Lead Account Operations & Execution
- Own account planning, reporting, and overall account health tracking
- Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation
- Lead platform demos, onboarding, and training sessions to drive adoption and value realization
Collaborate Cross-Functionally
- Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes
- Support RFP responses and strategic opportunities in partnership with Sales
- Surface client feedback and insights to inform product and operational improvements
Requirements
- 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
- Demonstrated ability to drive renewals and grow revenue within existing accounts
- Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
- Experience managing multiple accounts with competing priorities and deadlines
- Data-driven mindset with the ability to translate performance into strategic recommendations
- Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking
- Excellent written and verbal communication skills
Preferred:
- Experience in digital media, ad tech, or publisher ecosystems
- Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP)
- Basic understanding of HTML and campaign setup processes
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $110,000 - $120,000.00, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
#LI-EK!
See All 200+ Customer Success Director Jobs in New York
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Find JobsCustomer Success Director Job Market in New York
Who's Hiring
Top Industries Hiring
- Technology & Software24
- Marketing & Advertising4
- Banking & Financial Services2
- Consulting & Professional Services2
- Retail1
Customer Success Director Jobs in New York: Frequently Asked Questions
How do I get a customer success director job in New York?
The strongest path is targeting New York's dense enterprise SaaS, financial technology, and media sectors, where demand for customer success directors is highest. Jobs concentrate in Midtown, the Flatiron District, and Hudson Yards, so networking in those communities pays off. Candidates who can show measurable retention improvements, expansion revenue ownership, and experience managing large named accounts stand out most with New York hiring teams.
Which companies hire customer success directors in New York?
Companies currently hiring customer success directors in New York include Handshake, Amazon, and Braze, per current listings on Migrate Mate as of September 2026. New York's mix of global enterprise software firms, financial technology companies, and fast-growing media and adtech businesses makes it one of the most active markets for this role in the country.
Are there remote customer success director jobs in New York?
Yes, and customer success director roles are reasonably remote-friendly given the work centers on calls, digital touchpoints, and cross-functional coordination rather than on-site presence. About 78% of customer success director openings tied to New York are remote or hybrid as of September 2026, with full-remote positions most common at SaaS and cloud software companies headquartered or with offices in the city.
How can I get a customer success director job in New York with little or no experience?
The most realistic path is moving up from a customer success manager or senior CSM role at a New York-based SaaS or fintech company, where director openings often favor internal promotions. Entry-level candidates build toward this by joining high-growth startups in the Flatiron or Hudson Yards corridors, where team structures are smaller and advancement is faster. Demonstrating ownership of a named account portfolio or a churn-reduction initiative significantly strengthens a director-level case.
Which industries hire the most customer success directors in New York?
The sectors hiring the most customer success directors in New York are Technology & Software, Marketing & Advertising, and Banking & Financial Services, based on current listings on Migrate Mate as of September 2026. New York's concentration of enterprise technology buyers, financial institutions, and large media companies creates consistent demand for directors who can manage complex, high-value client relationships at scale.
Related Jobs in New York
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