Remote Customer Success Director Jobs
Remote customer success director jobs are open across the U.S. at remote-first software companies, distributed SaaS teams, and tech-enabled services firms that rely on dedicated customer leadership to retain and grow accounts. Employers hiring remotely right now include Nortek, Samsara, and ALTO USA. See the openings below and apply to the ones that match your experience.
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Showing 5 of 332+ Remote Customer Success Director jobs
ABOUT TRUV:
Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we’re taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we’re building the future of financial data access.
POSITION OVERVIEW:
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
KEY RESPONSIBILITIES:
- Own the relationship with assigned mid-market accounts post-sales (up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization.
- Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support.
- Create and deliver training programs for customer teams.
- Be part of the pooled model to answer customer questions and first-level triage.
- Execute onboarding and implementation for 80-100 accounts.
- Run periodic business reviews with key stakeholders.
- Partner with Sales on renewals and upsell opportunities.
- Document customer feedback and feature requests.
- Monitor customer metrics and usage patterns to identify opportunities for expanded adoption.
REQUIRED SKILLS:
- 3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech.
- Proven track record at early-stage startups (50-200 employees).
- Minimum 5 year tenure in previous positions, demonstrating stability and impact.
- Prior account management or customer management experience essential.
- Problem-solving capabilities.
- Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
SUCCESS METRICS:
- Customer retention and expansion rates.
- Time-to-value for new customers.
- Churn rate for your book of business.
- Product adoption metrics.
- Customer health scores.
- Revenue growth within accounts.
BENEFITS:
- Base salary: $80-100K.
- Healthcare coverage.
- PTO and remote work flexibility.
- Professional development opportunities.
- This role serves as a stepping stone toward technical positions like TAM, offering exposure to API products and technical customer management. Base salary; bonus and equity package are additional.
Truv is an equal opportunity employer. We celebrate diversity and are committed to building a team where you can do the best work of your career.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
ABOUT TRUV:
Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we’re taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we’re building the future of financial data access.
POSITION OVERVIEW:
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
KEY RESPONSIBILITIES:
- Own the relationship with assigned mid-market accounts post-sales (up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization.
- Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers’ teams for go-live and ongoing support.
- Create and deliver training programs for customer teams.
- Be part of the pooled model to answer customer questions and first-level triage.
- Execute onboarding and implementation for 80-100 accounts.
- Run periodic business reviews with key stakeholders.
- Partner with Sales on renewals and upsell opportunities.
- Document customer feedback and feature requests.
- Monitor customer metrics and usage patterns to identify opportunities for expanded adoption.
REQUIRED SKILLS:
- 3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech.
- Proven track record at early-stage startups (50-200 employees).
- Minimum 5 year tenure in previous positions, demonstrating stability and impact.
- Prior account management or customer management experience essential.
- Problem-solving capabilities.
- Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
SUCCESS METRICS:
- Customer retention and expansion rates.
- Time-to-value for new customers.
- Churn rate for your book of business.
- Product adoption metrics.
- Customer health scores.
- Revenue growth within accounts.
BENEFITS:
- Base salary: $80-100K.
- Healthcare coverage.
- PTO and remote work flexibility.
- Professional development opportunities.
- This role serves as a stepping stone toward technical positions like TAM, offering exposure to API products and technical customer management. Base salary; bonus and equity package are additional.
Truv is an equal opportunity employer. We celebrate diversity and are committed to building a team where you can do the best work of your career.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 332+ Remote Customer Success Director Jobs
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Find JobsRemote Customer Success Director Job Market
Who's Hiring
- Nortek22
- Samsara13
- ALTO USA10
- ServiceNow7
- Oshi Health7
Top Industries Hiring
- Technology & Software125
- Consulting & Professional Services10
- Education9
- Electronics & Hardware8
- Transportation & Logistics8
What Employers Look For
The qualifications that appear most often in remote customer success director jobs.
- 5 or more years of customer success or account management experience in a B2B environment
- Demonstrated ability to lead and scale a team of customer success managers
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Experience owning net revenue retention, renewal, and upsell targets
- Strong cross-functional collaboration with sales, product, and implementation teams
- Bachelor's degree in business, communications, or a related field
Tips for Your Remote Customer Success Director Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer success director openings from across the U.S. in one place. Check it regularly and apply to roles that match your background directly, without waiting to perfect your materials.
Make your async communication visible
Remote employers evaluate how you write before they meet you. Use your cover letter and email outreach to show concise, structured thinking. Customer success directors who write clearly signal they can manage distributed teams and executive relationships without relying on in-person interaction.
Document your retention and expansion results
Remote hiring managers rely on your record to assess you. Quantify net revenue retention improvements, churn reductions, and upsell outcomes you've driven. Specific numbers tied to your decisions are far more compelling than general ownership statements when a hiring team can't observe you in an office.
Show fluency with remote CS tooling
Call out your hands-on experience with customer health platforms like Gainsight, ChurnZero, or Totango, and with async collaboration tools your team used day to day. Remote employers want to know you can operate their stack and coach others on it without an in-person onboarding runway.
Prepare for remote interview formats
Remote customer success director interviews often include async video screening, written case studies on retention scenarios, and multi-stage video panels with both execs and individual contributors. Practice delivering structured, concise answers on video and rehearse walking through a real customer save or renewal you led.
Remote Customer Success Director Jobs: Frequently Asked Questions
How do I get a remote customer success director job?
Target remote-first SaaS companies, product-led growth firms, and distributed tech teams, since those employers build their customer success functions entirely remotely and hire for it regularly. Remote hiring managers screen hard for written communication, async accountability, and the ability to manage executive relationships without in-person meetings. Candidates who can show documented retention outcomes, experience with tools like Gainsight or Totango, and a history of self-directed execution stand out most.
Which companies hire remote customer success directors?
Companies hiring remote customer success directors right now include Nortek, Samsara, and ALTO USA, based on current remote listings on Migrate Mate as of June 2026. Most are remote-first or fully distributed firms in software, fintech, and B2B services that build their entire customer success leadership layer outside a central office.
Can you get a remote customer success director job with no experience?
Yes, but remote director roles are harder to land without experience because you're expected to lead a distributed team and manage enterprise accounts independently from day one. Your best path is to first build a strong remote track in a senior customer success manager or team lead role at a remote-first company. Documented retention metrics, experience managing junior CSMs remotely, and strong async communication skills substitute for title history more than years in office-based roles.
Do you need a degree for remote customer success director jobs?
Not always. Remote employers hiring customer success directors focus on demonstrated results over credentials, particularly revenue retention numbers, net revenue retention improvements, and experience scaling a CS function. A degree in business, communications, or a related field helps in some enterprise or financial services hiring pipelines, but remote-first tech companies consistently hire based on outcomes and leadership experience, especially if you can show it clearly in your application.
Which industries hire the most remote customer success directors?
Remote customer success director roles concentrate in Technology & Software, Consulting & Professional Services, and Education, based on current remote listings on Migrate Mate as of June 2026. Those sectors hire customer success directors remotely because their customer bases are geographically distributed and their internal teams already operate across time zones.
See All 332+ Remote Customer Success Director Jobs
Find roles that match your experience and apply in just a few clicks.
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