Remote Senior Customer Success Engineer Jobs
Remote Senior Customer Success Engineer jobs are open across the U.S. in SaaS, cloud infrastructure, cybersecurity, and enterprise software, where distributed teams depend on senior CSEs to drive product adoption and retain high-value accounts. Remote-first firms and established tech companies alike are hiring, including Samsara, Owner, and Nodes & Links. See the openings below and apply to the ones that match your experience.
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About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work®
In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.
Location: Remote
Summary Description
The Customer Success Manager (CSM) serves as the primary strategic partner for assigned Prior Authorization clients, driving customer satisfaction, solution adoption, and long-term success. This role is responsible for developing trusted relationships with healthcare providers and health systems, ensuring customers maximize the value of Glidian's Prior Authorization solutions.
The CSM acts as the voice of the customer, proactively identifying opportunities to improve operational performance, optimize workflows, and increase adoption through data-driven recommendations and strategic guidance. Success in this role requires strong analytical skills, exceptional communication, ownership of customer outcomes, and the ability to work independently.
Responsibilities
- Serve as the primary point of contact and trusted advisor for a portfolio of Prior Authorization customers
- Take ownership of customer success by proactively managing customer health, identifying risks, and driving resolution before issues escalate
- Lead customer onboarding, implementation support, adoption planning, and ongoing success initiatives
- Conduct regular business reviews with customers to communicate value, performance metrics, key accomplishments, and improvement opportunities
- Monitor customer satisfaction, adoption, and engagement while developing action plans to improve outcomes
- Collaborate cross-functionally with Operations, Product, Implementation, Engineering, Clinical teams, and Support to advocate for customer needs and resolve issues
- Identify opportunities for service expansion, additional solutions, or strategic growth within existing accounts
- Identify growth opportunities within accounts
- Maintain accountability for assigned customer outcomes, retention, and long-term partnership success
- Assist in other duties as assigned
- Bachelor's degree in Business Administration, Healthcare Administration, Health Information Management, Communications, Information Systems, or related field
- 3+ years of experience in customer success or account management
- Exceptional relationship-building and customer engagement skills
- Strong customer advocacy mindset
- Executive presence and professionalism
- Excellent written and verbal communication
- Presentation and facilitation skills
- Active listening and consultative communication
- Prior Authorization operations or workflow experience
- Experience working with healthcare technology or SaaS solutions
- Knowledge of payer prior authorization processes and healthcare reimbursement workflows
- Experience conducting Executive Business Reviews (EBRs/QBRs)
- Experience with Electronic Health Records (Epic, Cerner, athenahealth, etc.)
- Experience with CRM platforms such as Salesforce or HubSpot
- Experience using business intelligence and reporting tools
- Experience identifying workflow improvements through data analysis
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
- Access to a 401(k) Retirement Savings Plan.
- Comprehensive Medical, Dental, and Vision Coverage.
- Paid Time Off.
- Paid Holidays.
- Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.
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About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work®
In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.
Location: Remote
Summary Description
The Customer Success Manager (CSM) serves as the primary strategic partner for assigned Prior Authorization clients, driving customer satisfaction, solution adoption, and long-term success. This role is responsible for developing trusted relationships with healthcare providers and health systems, ensuring customers maximize the value of Glidian's Prior Authorization solutions.
The CSM acts as the voice of the customer, proactively identifying opportunities to improve operational performance, optimize workflows, and increase adoption through data-driven recommendations and strategic guidance. Success in this role requires strong analytical skills, exceptional communication, ownership of customer outcomes, and the ability to work independently.
Responsibilities
- Serve as the primary point of contact and trusted advisor for a portfolio of Prior Authorization customers
- Take ownership of customer success by proactively managing customer health, identifying risks, and driving resolution before issues escalate
- Lead customer onboarding, implementation support, adoption planning, and ongoing success initiatives
- Conduct regular business reviews with customers to communicate value, performance metrics, key accomplishments, and improvement opportunities
- Monitor customer satisfaction, adoption, and engagement while developing action plans to improve outcomes
- Collaborate cross-functionally with Operations, Product, Implementation, Engineering, Clinical teams, and Support to advocate for customer needs and resolve issues
- Identify opportunities for service expansion, additional solutions, or strategic growth within existing accounts
- Identify growth opportunities within accounts
- Maintain accountability for assigned customer outcomes, retention, and long-term partnership success
- Assist in other duties as assigned
- Bachelor's degree in Business Administration, Healthcare Administration, Health Information Management, Communications, Information Systems, or related field
- 3+ years of experience in customer success or account management
- Exceptional relationship-building and customer engagement skills
- Strong customer advocacy mindset
- Executive presence and professionalism
- Excellent written and verbal communication
- Presentation and facilitation skills
- Active listening and consultative communication
- Prior Authorization operations or workflow experience
- Experience working with healthcare technology or SaaS solutions
- Knowledge of payer prior authorization processes and healthcare reimbursement workflows
- Experience conducting Executive Business Reviews (EBRs/QBRs)
- Experience with Electronic Health Records (Epic, Cerner, athenahealth, etc.)
- Experience with CRM platforms such as Salesforce or HubSpot
- Experience using business intelligence and reporting tools
- Experience identifying workflow improvements through data analysis
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
- Access to a 401(k) Retirement Savings Plan.
- Comprehensive Medical, Dental, and Vision Coverage.
- Paid Time Off.
- Paid Holidays.
- Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.
2uVZuyKGWp
See All 394+ Remote Senior Customer Success Engineer Jobs
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Find JobsRemote Senior Customer Success Engineer Job Market
Who's Hiring
- Samsara10
- Owner6
- Nodes & Links6N
- Trivium5
- TRM Labs5
Top Industries Hiring
- Technology & Software48
- Electronics & Hardware6
- Consulting & Professional Services6
- Transportation & Logistics5
- Non-Profit & Social Services4
What Employers Look For
The qualifications that appear most often in remote senior customer success engineer jobs.
- 5 or more years of customer success or technical account management experience in a SaaS environment
- Proven ability to manage complex enterprise accounts and drive product adoption at scale
- Strong technical proficiency with APIs, integrations, and troubleshooting in cloud-based platforms
- Experience with customer success tools such as Gainsight, Salesforce, or Totango
- Demonstrated ability to lead executive business reviews and present to C-level stakeholders
- Bachelor's degree in computer science, engineering, or a related technical field
Tips for Your Remote Senior Customer Success Engineer Job Search
Apply early to remote roles that fit
Migrate Mate lists remote senior customer success engineer openings from across the U.S. in one place. Search by role and apply directly to the ones that match your experience level and industry background before competition builds.
Show async account management in your resume
Remote employers need proof you can manage enterprise accounts without in-person touchpoints. Highlight outcomes from digital-only relationships: churn you reduced, expansions you drove, and how you ran QBRs and onboarding over video and written channels.
Demonstrate fluency with remote CS tools
Call out your hands-on experience with Gainsight, Totango, Salesforce, Zendesk, and collaboration tools like Slack and Confluence. Remote hiring managers treat tool fluency as a direct signal that you can contribute without ramp-up time on a distributed team.
Prepare for remote-first interview formats
Remote companies often run multi-stage async assessments before any live interview. Practice written case responses and asynchronous video answers that show structured thinking. Treat every written exchange in the process as part of your communication audition.
Remote Senior Customer Success Engineer Jobs: Frequently Asked Questions
How do I get a remote senior customer success engineer job?
Target remote-first SaaS and cloud companies, which hire senior customer success engineers on distributed teams more consistently than traditional enterprises. Remote employers screen hard for async communication skills, proactive account management without in-person oversight, and fluency with tools like Slack, Gainsight, and Salesforce. A documented history of reducing churn or expanding accounts gives you a clear edge over candidates without measurable outcomes.
Which companies hire remote senior customer success engineers?
Companies hiring remote senior customer success engineers right now include Samsara, Owner, and Nodes & Links, based on current remote listings on Migrate Mate as of August 2026. Remote-first SaaS platforms, cloud infrastructure firms, and enterprise software companies tend to hire the most, since their products are delivered digitally and their customer success teams are structured to work across time zones.
Can you get a remote senior customer success engineer job with no experience?
Yes, but remote entry-level positions in this role are harder to land because employers expect you to manage accounts and troubleshoot independently from day one. Remote-first startups and smaller SaaS companies are more open to candidates without formal experience. Showing hands-on work with customer-facing technical tools, a portfolio of resolved support cases, or certifications in platforms like Gainsight or HubSpot can open those doors.
Do you need a degree for remote senior customer success engineer jobs?
Not always. Many remote employers weigh demonstrated technical skills and measurable customer outcomes over a specific degree. Practical experience with SaaS platforms, CRM tools, and enterprise onboarding processes carries significant weight. Certifications in relevant platforms and a clear record of retention or expansion results often substitute effectively for a four-year degree in remote hiring decisions.
Which industries hire the most remote senior customer success engineers?
The sectors hiring the most remote senior customer success engineers are Technology & Software, Electronics & Hardware, and Consulting & Professional Services, based on current remote listings on Migrate Mate as of August 2026. These industries rely on distributed customer success teams because their products and client relationships are managed entirely through digital channels, making remote senior CSEs a natural fit for how they operate.
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