Remote Client Service Associate Jobs
Remote client service associate jobs are open across the U.S. at remote-first firms and distributed teams in financial services, insurance, wealth management, and SaaS. Employers hiring remotely right now include Ameriprise Financial, Gallagher, and Fidelity Investments. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 71+ Remote Client Service Associate jobs
Position: Supervisor, Client Service and Strategy
Job Type: Full-time
Job Location: Remote, with occasional travel
Who We Are
ndm is a full-service marketing agency that specializes in the healthcare and senior living industries. With a vision to transform these industries through insightful and powerful marketing, the team behind ndm provides advanced and innovative solutions to help our partners evolve and connect with their communities.
What You’ll Do
As Supervisor, Client Service & Strategy at ndm, you will be responsible for achieving our Senior Living client’s marketing objectives by creating and maintaining strategic plans, and you will be responsible for overall client health. You’ll lead your internal team to deliver on clients’ goals, objectives, and strategic direction, working closely with the Director, Client Service & Strategy and VP, Client Service & Strategy to foster a culture of growth and development within the team.
Responsibilities:
Client Relationship Management:
- Act as a key point of contact for clients, addressing inquiries and resolving issues to ensure satisfaction.
- Build and maintain strong relationships with key clients.
- Proactively anticipate and address client needs and concerns.
- Act as a trusted advisor, offering strategic insights and recommendations.
- Conduct regular client meetings to review progress, discuss challenges, and identify opportunities.
- Respond to client inquiries in a timely fashion.
- Work closely with other departments, such as sales and marketing, to ensure alignment in client service delivery and strategy.
- Lead development of communication strategies and campaigns
- Oversee client annual budget development and approval
- Manage client retention and satisfaction
- Manage team productivity, satisfaction, and growth
Project Management:
- Oversee multiple projects simultaneously, ensuring timely delivery and adherence to project timelines and budgets.
- Coordinate with cross-functional teams to ensure seamless project execution.
- Monitor project progress and identify potential risks or issues.
- Conduct post-project reviews to identify lessons learned and areas for improvement.
- Identify areas for improvement within client service operations and collaborate with the team to develop and implement solutions.
Performance Monitoring & Reporting:
- Track and evaluate team performance metrics, implementing strategies to improve service quality and efficiency.
- Prepare regular reports on team performance, client feedback, and strategic initiatives for management review.
- Contribute to marketing plan development.
- Review deliverables for brand integrity and strategy.
Required Skills/Abilities:
- Strong leadership and team management capabilities.
- Excellent communication and interpersonal skills, with a focus on client engagement.
- Proven problem-solving and conflict resolution skills.
- Ability to analyze data and make data-driven decisions.
- High level of organization and attention to detail.
- Strong adaptability and ability to thrive in a fast-paced environment.
- Proficiency in relevant marketing tools and software.
- Microsoft Suite (required)
- Wrike (preferred)
- Excellent written and verbal communication skills
- Highly organized with a keen attention to detail
- Ability to work in a fast-paced, deadline-driven team environment while managing multiple projects simultaneously
- Strong people skills to navigate a range of personalities
- Ability to build strategic client relationships and partnerships
- Strong business acumen
- Ability to be decisive and make things happen
Other Requirements:
- A minimum of 7-10 years of experience in client service, account management, or a related field, preferably with previous agency experience.
- A willingness to go the extra mile to meet client needs, often outside of traditional business hours.
- This role may require flexibility in working hours, such as working earlier or later in the day, in order to meet project deadlines and client needs.
- Bachelor’s degree in marketing, advertising, journalism, business, communications or related field
- Senior living experience preferred
- Self-sufficient and self-motivated with the ability to independently manage client communities
- Extensive integrated omnichannel advertising experience
- Proven track record of developing strong client relationships
Physical Requirements:
- Ability to perform office-related tasks, including prolonged periods of sitting, typing, and engaging in meetings. Occasional travel may involve lifting and carrying materials.
- While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Benefits and Pay
- $90,000 - $100,000/year
- Generous PTO plan and paid sick time off
- 11 paid holidays a year + 1 floating holiday
- Medical/dental/vision insurance
- 401(k) with employer match
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
Position: Supervisor, Client Service and Strategy
Job Type: Full-time
Job Location: Remote, with occasional travel
Who We Are
ndm is a full-service marketing agency that specializes in the healthcare and senior living industries. With a vision to transform these industries through insightful and powerful marketing, the team behind ndm provides advanced and innovative solutions to help our partners evolve and connect with their communities.
What You’ll Do
As Supervisor, Client Service & Strategy at ndm, you will be responsible for achieving our Senior Living client’s marketing objectives by creating and maintaining strategic plans, and you will be responsible for overall client health. You’ll lead your internal team to deliver on clients’ goals, objectives, and strategic direction, working closely with the Director, Client Service & Strategy and VP, Client Service & Strategy to foster a culture of growth and development within the team.
Responsibilities:
Client Relationship Management:
- Act as a key point of contact for clients, addressing inquiries and resolving issues to ensure satisfaction.
- Build and maintain strong relationships with key clients.
- Proactively anticipate and address client needs and concerns.
- Act as a trusted advisor, offering strategic insights and recommendations.
- Conduct regular client meetings to review progress, discuss challenges, and identify opportunities.
- Respond to client inquiries in a timely fashion.
- Work closely with other departments, such as sales and marketing, to ensure alignment in client service delivery and strategy.
- Lead development of communication strategies and campaigns
- Oversee client annual budget development and approval
- Manage client retention and satisfaction
- Manage team productivity, satisfaction, and growth
Project Management:
- Oversee multiple projects simultaneously, ensuring timely delivery and adherence to project timelines and budgets.
- Coordinate with cross-functional teams to ensure seamless project execution.
- Monitor project progress and identify potential risks or issues.
- Conduct post-project reviews to identify lessons learned and areas for improvement.
- Identify areas for improvement within client service operations and collaborate with the team to develop and implement solutions.
Performance Monitoring & Reporting:
- Track and evaluate team performance metrics, implementing strategies to improve service quality and efficiency.
- Prepare regular reports on team performance, client feedback, and strategic initiatives for management review.
- Contribute to marketing plan development.
- Review deliverables for brand integrity and strategy.
Required Skills/Abilities:
- Strong leadership and team management capabilities.
- Excellent communication and interpersonal skills, with a focus on client engagement.
- Proven problem-solving and conflict resolution skills.
- Ability to analyze data and make data-driven decisions.
- High level of organization and attention to detail.
- Strong adaptability and ability to thrive in a fast-paced environment.
- Proficiency in relevant marketing tools and software.
- Microsoft Suite (required)
- Wrike (preferred)
- Excellent written and verbal communication skills
- Highly organized with a keen attention to detail
- Ability to work in a fast-paced, deadline-driven team environment while managing multiple projects simultaneously
- Strong people skills to navigate a range of personalities
- Ability to build strategic client relationships and partnerships
- Strong business acumen
- Ability to be decisive and make things happen
Other Requirements:
- A minimum of 7-10 years of experience in client service, account management, or a related field, preferably with previous agency experience.
- A willingness to go the extra mile to meet client needs, often outside of traditional business hours.
- This role may require flexibility in working hours, such as working earlier or later in the day, in order to meet project deadlines and client needs.
- Bachelor’s degree in marketing, advertising, journalism, business, communications or related field
- Senior living experience preferred
- Self-sufficient and self-motivated with the ability to independently manage client communities
- Extensive integrated omnichannel advertising experience
- Proven track record of developing strong client relationships
Physical Requirements:
- Ability to perform office-related tasks, including prolonged periods of sitting, typing, and engaging in meetings. Occasional travel may involve lifting and carrying materials.
- While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Benefits and Pay
- $90,000 - $100,000/year
- Generous PTO plan and paid sick time off
- 11 paid holidays a year + 1 floating holiday
- Medical/dental/vision insurance
- 401(k) with employer match
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
See All 71 Remote Client Service Associate Jobs
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Find JobsRemote Client Service Associate Job Market
Who's Hiring
- Ameriprise Financial16
- Gallagher9
- Fidelity Investments3
- Maximus2
- Higginbotham2
Top Industries Hiring
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in remote client service associate jobs.
- One to three years of customer-facing or account servicing experience
- Proficiency with CRM platforms and client database management
- Strong written and verbal communication skills across multiple channels
- Bachelor's degree in business, finance, or a related field
- Experience handling high volumes of client inquiries or service requests
- Familiarity with financial products, brokerage accounts, or insurance policies
Tips for Your Remote Client Service Associate Job Search
Apply early to remote roles that fit
Migrate Mate lists remote client service associate openings from across the U.S. in one place. Check it regularly and apply directly to roles that match your background, since remote postings at established firms fill quickly once listed.
Highlight async communication in your materials
Remote client service work runs on written communication. Show concrete examples of email or chat exchanges where you resolved a client issue clearly and professionally, since distributed teams weigh written clarity as heavily as phone presence.
Demonstrate CRM fluency upfront
Name the specific platforms you've used, such as Salesforce, HubSpot, or Redtail, in your resume and cover letter. Remote employers screen for CRM experience early because onboarding time is longer without in-person training support.
Prepare for video interview client scenarios
Remote client service interviews frequently include a live scenario where you handle a difficult client situation over video. Practice delivering empathetic, structured responses on camera, since remote hiring managers assess how you'll perform on the same channel you'll use with clients daily.
Remote Client Service Associate Jobs: Frequently Asked Questions
How do I get a remote client service associate job?
Target companies that run distributed client-facing teams, such as remote-first fintech firms, online brokerages, and cloud-based insurance carriers. Remote employers screen for strong written communication, the ability to manage client relationships without in-person cues, and proven self-direction. Showing async work habits, comfort with CRM platforms, and clear email or chat communication gives you a genuine edge over candidates with no remote experience.
Which companies hire remote client service associates?
Remote client service associate roles are posted by Ameriprise Financial, Gallagher, and Fidelity Investments and others right now, based on current remote listings on Migrate Mate as of November 2026. Remote-first financial services firms, distributed insurance companies, and cloud-based wealth management platforms are among the most consistent hirers of this role across the U.S.
Can you get a remote client service associate job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to handle client relationships independently from day one. Remote-first fintech startups and online insurance platforms are more open to entry-level candidates. You can strengthen your case by showing strong written communication samples, familiarity with CRM tools like Salesforce or HubSpot, and any client-facing volunteer or internship work.
Do you need a degree for remote client service associate jobs?
Not always. Many remote employers weigh demonstrated client communication skills, CRM proficiency, and a history of managing relationships over a specific degree. Financial services and wealth management firms sometimes prefer a degree or relevant certifications, but remote-first tech and insurance companies regularly hire candidates whose work history shows reliability, clear communication, and the ability to manage client needs without supervision.
Which industries hire the most remote client service associates?
The sectors hiring the most remote client service associates are Banking & Financial Services, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed client-facing teams to serve customers across time zones without maintaining physical office locations.
See All 71 Remote Client Service Associate Jobs
Find roles that match your experience and apply in just a few clicks.
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