Remote Enterprise Customer Success Jobs
Remote enterprise customer success jobs are open across the U.S. at remote-first SaaS companies, distributed tech platforms, and enterprise software firms building global client teams. Employers hiring remotely right now include OfficeSpace Software, DTiQ, and CARET. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 22+ Remote Enterprise Customer Success jobs
Job title: Enterprise Customer Success Manager
Reports to: Director, Customer Success - Prisma
Department: Priority Property Rev
Location: Salt Lake City, UT or Mountain West Region
Grade: 18
About Priority Commerce:
Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.
We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.
At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.
About the Role:
Prisma seeks a commercially focused Enterprise Customer Success Manager to own and grow relationships with strategic multifamily clients. This role is accountable for customer retention,product adoption, revenue growth opportunities, and measurable business outcomes.
Based in Salt Lake City to be close to a key enterprise client’s headquarters, the CSM will establish a strong local presence through frequent in-person engagement with executive, regional, and operational stakeholders. The role combines strategic relationship management with proactive account leadership and cross-functional coordination.
Responsibilities:
Strategic Account Management & Client Engagement
- Own strategic enterprise relationships, with accountability for customer satisfaction, retention, adoption, and growth.
- Build relationships across multiple levels of the client organization through regular onsite and virtual meetings, reducing reliance on any single contact.
- Develop actionable account plans aligned with client priorities, measurable outcomes, and commercial opportunities.
- Lead executive and quarterly business reviews that communicate performance, ROI, recommendations, and next steps.
Customer Retention & Revenue Growth
- Monitor account health, anticipate risks, and coordinate mitigation plans to protect recurring revenue.
- Identify upsell, cross-sell, and expansion opportunities; partner with Sales to progress qualified opportunities.
- Increase adoption and utilization of Prisma solutions, including resident engagement and payment volume.
- Maintain clear visibility into renewal risks, growth opportunities, and account-level revenue forecasts.
Customer Advocacy & Operational Excellence
- Serve as the strategic point of contact, coordinating Support, TAM, Product, Sales, and Operations to resolve complex issues and deliver outcomes.
- Use performance data and customer feedback to recommend improvements and communicate the voice of the customer internally.
- Maintain accurate CRM records, including verified contacts, decision-makers, engagement history, risks, and commercial opportunities.
- Improve Customer Success processes, reporting, and account-management practices.
What Success Looks Like:
Retention: healthy accounts and minimized revenue churn.- Growth: qualified expansion pipeline and increased revenue from existing accounts.
- Adoption: increased platform utilization, resident adoption, and payment volume.
- Engagement: meaningful in-person meetings, executive relationships, and business reviews.
- Execution: accurate account intelligence, actionable plans, and timely risk mitigation.
Candidate Requirements:
5+ years in enterprise customer success, strategic account management, or a related client-facing role.- Track record of managing complex enterprise relationships and influencing senior executives.
- Demonstrated success driving retention, adoption, and commercial growth.
- Strong analytical, commercial, communication, presentation, and problem-solving skills.
- Ability to work independently and coordinate cross-functional initiatives.
- Experience with CRM platforms such as HubSpot or Salesforce.
- Must be based in the Salt Lake City area and available for frequent in-person client meetings and occasional additional travel.
Preferred Experience:
Multifamily housing, PropTech, FinTech, digital payments, or enterprise SaaS.- Knowledge of property management operations, payment processing, or resident technology.
- Management of large customer portfolios with significant recurring revenue.
Work Environment & Culture:
We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.
Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.
Compensation and Benefits:
Compensation range: $100,000 - $120,000
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.
Financial Wellness
- Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA options
- Financial wellness resources and employee discount programs
Health & Well-being
- Medical, dental, and vision coverage
- Mental health support for employees and dependents through Lyra Health
- Family planning and women’s health benefits through Carrot
- Gym membership reimbursement and virtual wellness programs (including yoga)
Time Off
- 3 weeks PTO to start, with unlimited PTO after year one
Growth & Development
- Education expense reimbursement
- Leadership development programs
- Certified Payments Professional (CPP) certification support
We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.
Traditional Physical Requirements:
- Requires prolonged sitting, standing, bending, stooping and stretching.
- Requires the ability to lift 10 pounds.
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.
Job title: Enterprise Customer Success Manager
Reports to: Director, Customer Success - Prisma
Department: Priority Property Rev
Location: Salt Lake City, UT or Mountain West Region
Grade: 18
About Priority Commerce:
Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.
We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.
At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.
About the Role:
Prisma seeks a commercially focused Enterprise Customer Success Manager to own and grow relationships with strategic multifamily clients. This role is accountable for customer retention,product adoption, revenue growth opportunities, and measurable business outcomes.
Based in Salt Lake City to be close to a key enterprise client’s headquarters, the CSM will establish a strong local presence through frequent in-person engagement with executive, regional, and operational stakeholders. The role combines strategic relationship management with proactive account leadership and cross-functional coordination.
Responsibilities:
Strategic Account Management & Client Engagement
- Own strategic enterprise relationships, with accountability for customer satisfaction, retention, adoption, and growth.
- Build relationships across multiple levels of the client organization through regular onsite and virtual meetings, reducing reliance on any single contact.
- Develop actionable account plans aligned with client priorities, measurable outcomes, and commercial opportunities.
- Lead executive and quarterly business reviews that communicate performance, ROI, recommendations, and next steps.
Customer Retention & Revenue Growth
- Monitor account health, anticipate risks, and coordinate mitigation plans to protect recurring revenue.
- Identify upsell, cross-sell, and expansion opportunities; partner with Sales to progress qualified opportunities.
- Increase adoption and utilization of Prisma solutions, including resident engagement and payment volume.
- Maintain clear visibility into renewal risks, growth opportunities, and account-level revenue forecasts.
Customer Advocacy & Operational Excellence
- Serve as the strategic point of contact, coordinating Support, TAM, Product, Sales, and Operations to resolve complex issues and deliver outcomes.
- Use performance data and customer feedback to recommend improvements and communicate the voice of the customer internally.
- Maintain accurate CRM records, including verified contacts, decision-makers, engagement history, risks, and commercial opportunities.
- Improve Customer Success processes, reporting, and account-management practices.
What Success Looks Like:
Retention: healthy accounts and minimized revenue churn.- Growth: qualified expansion pipeline and increased revenue from existing accounts.
- Adoption: increased platform utilization, resident adoption, and payment volume.
- Engagement: meaningful in-person meetings, executive relationships, and business reviews.
- Execution: accurate account intelligence, actionable plans, and timely risk mitigation.
Candidate Requirements:
5+ years in enterprise customer success, strategic account management, or a related client-facing role.- Track record of managing complex enterprise relationships and influencing senior executives.
- Demonstrated success driving retention, adoption, and commercial growth.
- Strong analytical, commercial, communication, presentation, and problem-solving skills.
- Ability to work independently and coordinate cross-functional initiatives.
- Experience with CRM platforms such as HubSpot or Salesforce.
- Must be based in the Salt Lake City area and available for frequent in-person client meetings and occasional additional travel.
Preferred Experience:
Multifamily housing, PropTech, FinTech, digital payments, or enterprise SaaS.- Knowledge of property management operations, payment processing, or resident technology.
- Management of large customer portfolios with significant recurring revenue.
Work Environment & Culture:
We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.
Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.
Compensation and Benefits:
Compensation range: $100,000 - $120,000
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.
Financial Wellness
- Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA options
- Financial wellness resources and employee discount programs
Health & Well-being
- Medical, dental, and vision coverage
- Mental health support for employees and dependents through Lyra Health
- Family planning and women’s health benefits through Carrot
- Gym membership reimbursement and virtual wellness programs (including yoga)
Time Off
- 3 weeks PTO to start, with unlimited PTO after year one
Growth & Development
- Education expense reimbursement
- Leadership development programs
- Certified Payments Professional (CPP) certification support
We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.
Traditional Physical Requirements:
- Requires prolonged sitting, standing, bending, stooping and stretching.
- Requires the ability to lift 10 pounds.
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.
See All 22 Remote Enterprise Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Enterprise Customer Success Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote enterprise customer success jobs.
- 3-7 years managing enterprise or strategic accounts with complex stakeholder environments
- Demonstrated ability to drive software adoption and measurable customer outcomes at scale
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Experience owning renewal cycles, expansion opportunities, and executive business reviews
- Strong data analysis skills using Salesforce, Tableau, or similar CRM and reporting tools
- Bachelor's degree in business, communications, or a related field preferred by most employers
Tips for Your Remote Enterprise Customer Success Job Search
Prove async communication skills upfront
Remote enterprise customer success hiring managers evaluate how you write before they meet you. Craft application materials and follow-up emails that are clear, concise, and structured, because async written communication is how you'll manage enterprise clients day to day.
Highlight remote client relationship results
Quantify outcomes from relationships you managed without in-person contact, such as renewal rates, expansion revenue, or executive stakeholder engagement. Remote employers want evidence you can drive enterprise outcomes through digital touchpoints alone, not just that you held the role.
Apply early to remote roles that fit
Migrate Mate lists remote enterprise customer success openings from across the U.S. in one place, so you can find roles that match your experience level and sector focus and apply directly without sifting through unrelated listings.
Demonstrate familiarity with remote CS tools
Name the platforms you've used to manage enterprise accounts remotely, including customer success software like Gainsight or ChurnZero, CRM platforms, and async collaboration tools. Remote employers expect you to operate independently inside their tech stack from your first week.
Remote Enterprise Customer Success Jobs: Frequently Asked Questions
How do I get a remote enterprise customer success job?
Target remote-first SaaS companies and distributed enterprise software teams, which hire enterprise customer success managers more consistently than traditional office-based firms. Remote employers screen hard for async written communication, self-directed problem-solving, and the ability to manage complex client relationships without in-person support. Concrete experience with tools like Gainsight, Salesforce, or Slack-based client coordination, paired with measurable renewal or expansion results, gives candidates a clear edge.
Which companies hire remote enterprise customer successs?
Employers currently hiring remote enterprise customer successs include OfficeSpace Software, DTiQ, and CARET, per current remote listings on Migrate Mate as of November 2026. Remote enterprise customer success roles concentrate at remote-first SaaS firms, cloud infrastructure companies, and distributed B2B software teams serving large enterprise accounts.
Can you get a remote enterprise customer success job with no experience?
Yes, but remote entry-level enterprise customer success roles are harder to land because employers expect you to manage complex accounts independently from day one without office mentorship. Smaller remote-first SaaS companies and customer success platforms are the most open to early-career candidates. Showing async communication skills, a history of client-facing work in any capacity, and familiarity with CRM or CS tools can substitute for direct enterprise experience.
Do you need a degree for remote enterprise customer success jobs?
Not always. Remote employers in enterprise customer success weight demonstrated results over credentials, including renewal rates, expansion revenue, and the ability to manage executive-level client relationships. A portfolio of measurable outcomes, strong written communication, and hands-on experience with enterprise software platforms will carry more weight than a degree at many remote-first companies.
Which industries hire the most remote enterprise customer successs?
Remote enterprise customer success roles concentrate in Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed teams to manage large client portfolios across multiple time zones without requiring on-site presence.
See All 22 Remote Enterprise Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
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