Remote Enterprise Customer Success Jobs
Remote enterprise customer success jobs are open across the U.S. at remote-first SaaS companies, distributed tech platforms, and enterprise software firms building global client teams. Employers hiring remotely right now include ConnecTeam, Samsara, and Intercom. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 30+ Remote Enterprise Customer Success jobs
We are seeking an Enterprise Customer Success Manager to own and nurture relationships with our enterprise-sized customers. In this role, you will serve as a trusted advisor to C-suite executives and senior stakeholders, driving measurable business outcomes and ensuring long-term partnership success. You will manage a portfolio of enterprise accounts representing ~$2.5M in ARR.
Responsibilities
Account Ownership
- Own the end-to-end customer relationship for a portfolio of 50-70 enterprise accounts
- Develop and execute account success plans aligned with each customer's business objectives and hiring outcomes
- Build and maintain relationships across customer organizations, from day-to-day users to HR and TA leadership
- Serve as the primary point of accountability for customer health, adoption, retention, and expansion
Business Value & Outcomes
- Partner with customers to define success criteria and measurable outcomes tied to their use of Criteria's platform
- Conduct regular business reviews that articulate realized value, product utilization, and forward-looking priorities
- Translate usage data and product capabilities into clear business impact narratives
- Identify adoption gaps and coordinate resources to close them
Revenue Stewardship
- Own gross revenue retention (GRR) and influence net revenue retention (NRR) for your portfolio
- Partner with Client Account Executives to identify and surface expansion opportunities
- Lead renewal strategy and execution, engaging early to flag risk and support on-time renewals
- Support business cases for additional product investment when expansion opportunities are identified
Cross-Functional Orchestration
- Route support, implementation, and product inquiries to the right internal resource; keep the customer informed throughout
- Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market decisions
- Collaborate with Account Management on account strategy for shared accounts
Risk Management
- Proactively identify adoption barriers, sentiment shifts, and churn risk through data and relationship signals
- Develop and execute risk mitigation plans with clear timelines and ownership
- Maintain accurate renewal forecasting and account health documentation in ChurnZero and Salesforce
Requirements
To be successful in this role the incumbent will demonstrate the following:
- 3+ years in Enterprise Customer Success, Account Management, Management Consulting, or Sales at a B2B SaaS or technology company
- Proven track record of 95%+ gross retention and net expansion in enterprise segments
- Experience navigating complex, matrixed organizations with extended sales and renewal cycles
- Financial fluency. Comfortable with P&L discussions, TCO, ROI, and building executive-level business cases
- Demonstrated ability to build trusted advisor relationships with C-suite and VP-level executives
- Exceptional communication and presentation skills with executive audiences
- Strong analytical capabilities. Able to synthesize usage data, health scores, and business metrics into actionable insights
- Experience developing and executing multi-year strategic account plans tied to measurable outcomes
- Proficiency with CS platforms (ChurnZero), CRM (Salesforce), and BI tools
- Familiarity with enterprise procurement, legal, and security review processes
We are seeking an Enterprise Customer Success Manager to own and nurture relationships with our enterprise-sized customers. In this role, you will serve as a trusted advisor to C-suite executives and senior stakeholders, driving measurable business outcomes and ensuring long-term partnership success. You will manage a portfolio of enterprise accounts representing ~$2.5M in ARR.
Responsibilities
Account Ownership
- Own the end-to-end customer relationship for a portfolio of 50-70 enterprise accounts
- Develop and execute account success plans aligned with each customer's business objectives and hiring outcomes
- Build and maintain relationships across customer organizations, from day-to-day users to HR and TA leadership
- Serve as the primary point of accountability for customer health, adoption, retention, and expansion
Business Value & Outcomes
- Partner with customers to define success criteria and measurable outcomes tied to their use of Criteria's platform
- Conduct regular business reviews that articulate realized value, product utilization, and forward-looking priorities
- Translate usage data and product capabilities into clear business impact narratives
- Identify adoption gaps and coordinate resources to close them
Revenue Stewardship
- Own gross revenue retention (GRR) and influence net revenue retention (NRR) for your portfolio
- Partner with Client Account Executives to identify and surface expansion opportunities
- Lead renewal strategy and execution, engaging early to flag risk and support on-time renewals
- Support business cases for additional product investment when expansion opportunities are identified
Cross-Functional Orchestration
- Route support, implementation, and product inquiries to the right internal resource; keep the customer informed throughout
- Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market decisions
- Collaborate with Account Management on account strategy for shared accounts
Risk Management
- Proactively identify adoption barriers, sentiment shifts, and churn risk through data and relationship signals
- Develop and execute risk mitigation plans with clear timelines and ownership
- Maintain accurate renewal forecasting and account health documentation in ChurnZero and Salesforce
Requirements
To be successful in this role the incumbent will demonstrate the following:
- 3+ years in Enterprise Customer Success, Account Management, Management Consulting, or Sales at a B2B SaaS or technology company
- Proven track record of 95%+ gross retention and net expansion in enterprise segments
- Experience navigating complex, matrixed organizations with extended sales and renewal cycles
- Financial fluency. Comfortable with P&L discussions, TCO, ROI, and building executive-level business cases
- Demonstrated ability to build trusted advisor relationships with C-suite and VP-level executives
- Exceptional communication and presentation skills with executive audiences
- Strong analytical capabilities. Able to synthesize usage data, health scores, and business metrics into actionable insights
- Experience developing and executing multi-year strategic account plans tied to measurable outcomes
- Proficiency with CS platforms (ChurnZero), CRM (Salesforce), and BI tools
- Familiarity with enterprise procurement, legal, and security review processes
See All 30 Remote Enterprise Customer Success Jobs
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Find JobsRemote Enterprise Customer Success Job Market
Who's Hiring
- ConnecTeam6C
- Samsara5
- Intercom2
- CARET1
- Five91
Top Industries Hiring
- Technology & Software13
- Transportation & Logistics3
- Education2
- Electronics & Hardware2
- Retail1
What Employers Look For
The qualifications that appear most often in remote enterprise customer success jobs.
- 3-7 years managing enterprise or strategic accounts with complex stakeholder environments
- Demonstrated ability to drive software adoption and measurable customer outcomes at scale
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Experience owning renewal cycles, expansion opportunities, and executive business reviews
- Strong data analysis skills using Salesforce, Tableau, or similar CRM and reporting tools
- Bachelor's degree in business, communications, or a related field preferred by most employers
Tips for Your Remote Enterprise Customer Success Job Search
Prove async communication skills upfront
Remote enterprise customer success hiring managers evaluate how you write before they meet you. Craft application materials and follow-up emails that are clear, concise, and structured, because async written communication is how you'll manage enterprise clients day to day.
Highlight remote client relationship results
Quantify outcomes from relationships you managed without in-person contact, such as renewal rates, expansion revenue, or executive stakeholder engagement. Remote employers want evidence you can drive enterprise outcomes through digital touchpoints alone, not just that you held the role.
Apply early to remote roles that fit
Migrate Mate lists remote enterprise customer success openings from across the U.S. in one place, so you can find roles that match your experience level and sector focus and apply directly without sifting through unrelated listings.
Demonstrate familiarity with remote CS tools
Name the platforms you've used to manage enterprise accounts remotely, including customer success software like Gainsight or ChurnZero, CRM platforms, and async collaboration tools. Remote employers expect you to operate independently inside their tech stack from your first week.
Prepare for remote-format panel interviews
Remote enterprise customer success interviews often involve multiple stakeholders on video calls and async take-home scenarios testing client communication or escalation handling. Practice delivering structured, confident responses over video and writing clear client-facing summaries under time pressure.
Remote Enterprise Customer Success Jobs: Frequently Asked Questions
How do I get a remote enterprise customer success job?
Target remote-first SaaS companies and distributed enterprise software teams, which hire enterprise customer success managers more consistently than traditional office-based firms. Remote employers screen hard for async written communication, self-directed problem-solving, and the ability to manage complex client relationships without in-person support. Concrete experience with tools like Gainsight, Salesforce, or Slack-based client coordination, paired with measurable renewal or expansion results, gives candidates a clear edge.
Which companies hire remote enterprise customer successs?
Employers currently hiring remote enterprise customer successs include ConnecTeam, Samsara, and Intercom, per current remote listings on Migrate Mate as of June 2026. Remote enterprise customer success roles concentrate at remote-first SaaS firms, cloud infrastructure companies, and distributed B2B software teams serving large enterprise accounts.
Can you get a remote enterprise customer success job with no experience?
Yes, but remote entry-level enterprise customer success roles are harder to land because employers expect you to manage complex accounts independently from day one without office mentorship. Smaller remote-first SaaS companies and customer success platforms are the most open to early-career candidates. Showing async communication skills, a history of client-facing work in any capacity, and familiarity with CRM or CS tools can substitute for direct enterprise experience.
Do you need a degree for remote enterprise customer success jobs?
Not always. Remote employers in enterprise customer success weight demonstrated results over credentials, including renewal rates, expansion revenue, and the ability to manage executive-level client relationships. A portfolio of measurable outcomes, strong written communication, and hands-on experience with enterprise software platforms will carry more weight than a degree at many remote-first companies.
Which industries hire the most remote enterprise customer successs?
Remote enterprise customer success roles concentrate in Technology & Software, Transportation & Logistics, and Education, based on current remote listings on Migrate Mate as of June 2026. These sectors rely on distributed teams to manage large client portfolios across multiple time zones without requiring on-site presence.
See All 30 Remote Enterprise Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
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