Customer Success Director Jobs in Santa Clara, CA
Customer Success Director jobs in Santa Clara are in strong demand, concentrated in the Central Expressway corridor, the mixed-use district around Great America Parkway, and the tech campuses near Mission College Boulevard across enterprise SaaS, semiconductor, and cybersecurity. Employers hiring right now include Palo Alto Networks, ServiceNow, and Gaea. Find a role that fits below and apply directly.
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We are seeking an innovative Senior Customer Success Operations Manager – Technology to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization.
In this hands-on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. Working closely with Customer Success Strategy and Business Insights leads, you will assess processes, workflows, systems, and data models across NVIDIA to design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement.
What you'll be doing:
Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys.
Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements.
Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization.
Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.
What we need to see:
BS degree or equivalent experience
8+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions.
Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences.
Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
Excellent communication, partner coordination, analytical, and problem-solving skills!
Ways to stand out from the crowd:
Background with NVIDIA AI technologies and platforms.
Experience with ServiceNow or similar Customer Success workflow platforms.
MS in Computer Science or equivalent experience in a related professional background.
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most experienced and dedicated people on the planet working for us. If you're creative and autonomous, we want to hear from you!
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD.You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.We are seeking an innovative Senior Customer Success Operations Manager – Technology to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization.
In this hands-on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. Working closely with Customer Success Strategy and Business Insights leads, you will assess processes, workflows, systems, and data models across NVIDIA to design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement.
What you'll be doing:
Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys.
Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements.
Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization.
Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.
What we need to see:
BS degree or equivalent experience
8+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions.
Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences.
Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
Excellent communication, partner coordination, analytical, and problem-solving skills!
Ways to stand out from the crowd:
Background with NVIDIA AI technologies and platforms.
Experience with ServiceNow or similar Customer Success workflow platforms.
MS in Computer Science or equivalent experience in a related professional background.
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most experienced and dedicated people on the planet working for us. If you're creative and autonomous, we want to hear from you!
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD.You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.See All 255+ Customer Success Director Jobs in Santa Clara
Find roles in Santa Clara that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Job Market in Santa Clara
Who's Hiring
- Palo Alto Networks102
- ServiceNow51
- Gaea26
- NVIDIA26
- LeanData26
Top Industries Hiring
- Technology & Software
- Agriculture & Farming
Customer Success Director Jobs in Santa Clara: Frequently Asked Questions
How do I get a customer success director job in Santa Clara?
The clearest path in Santa Clara runs through enterprise SaaS, semiconductor equipment, and cybersecurity firms clustered along the Central Expressway corridor and the Great America Parkway tech campus zone. Candidates with a background managing large B2B accounts or driving expansion revenue at a product-led growth company stand out most. Familiarity with the post-sales motions common at platform and infrastructure vendors gives a concrete edge in this market.
Which companies hire customer success directors in Santa Clara?
Employers hiring customer success directors in Santa Clara right now include Palo Alto Networks, ServiceNow, and Gaea, based on current listings on Migrate Mate as of August 2026. The Santa Clara market skews heavily toward established enterprise tech companies and growth-stage SaaS vendors with large installed customer bases requiring dedicated director-level ownership.
Are there remote customer success director jobs in Santa Clara?
Yes, though many roles at this level require regular on-site executive engagement with key accounts. About 34% of customer success director openings tied to Santa Clara are remote or hybrid as of August 2026, with flexibility most common in the strategic and analytical layers of the role. Portfolio review meetings and escalation handling in the local enterprise sector still tend to pull directors into offices regularly.
How can I get a customer success director job in Santa Clara with little or no experience?
The most realistic entry point in Santa Clara is moving up from a senior customer success manager role inside one of the city's mid-size SaaS or infrastructure vendors, where internal promotion paths are common and well-defined. Growth-stage companies along the Great America Parkway corridor regularly hire managers who have handled seven-figure accounts and shown renewal ownership. Building executive sponsor relationships and owning a measurable net revenue retention number accelerates that progression locally.
Which industries hire the most customer success directors in Santa Clara?
Most customer success director openings in Santa Clara sit in Technology & Software and Agriculture & Farming, per current listings on Migrate Mate as of August 2026. Santa Clara's dense concentration of enterprise platform companies and semiconductor equipment vendors creates consistent demand for directors who can manage complex, multi-stakeholder accounts at scale.
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