Senior Level Customer Experience Manager Jobs
Senior level customer experience manager jobs place seasoned professionals in charge of customer strategy, experience transformation, and the cross-functional teams that deliver measurable outcomes at scale. Openings concentrate across Technology & Software, Manufacturing, and Retail, with 53% remote or hybrid availability, and employers like DoorDash, Notion, and Amazon hiring at this level now.
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Position: Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)
Location: Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA. (Hybrid)
Note: This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.
Job Description:
- 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
- Proven experience in designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros).
- Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack.
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Ability to travel.
Preferred Qualifications:
- Hands-on experience with Google GECX and Vertex AI.
- Experience leading large-scale CX transformation programs.
Position: Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)
Location: Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA. (Hybrid)
Note: This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.
Job Description:
- 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
- Proven experience in designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros).
- Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack.
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Ability to travel.
Preferred Qualifications:
- Hands-on experience with Google GECX and Vertex AI.
- Experience leading large-scale CX transformation programs.
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Who's Hiring
Top Industries Hiring
- Technology & Software17
- Manufacturing2
- Retail1
- Media & Entertainment1
- Distribution & Wholesale1
Senior Level Customer Experience Manager Jobs: Frequently Asked Questions
How do I get a senior level customer experience manager job?
Employers hiring at this level look for candidates who have owned customer experience programs end to end, not just contributed to them. A portfolio of measurable outcomes, such as improved NPS scores, reduced churn, or redesigned customer journeys, carries more weight than titles alone. Demonstrating that you have led cross-functional teams, influenced executive stakeholders, and built frameworks others follow gives candidates a clear edge.
Which companies hire senior level customer experience managers?
Companies hiring senior level customer experience managers right now include DoorDash, Notion, and Amazon, based on current listings on Migrate Mate as of September 2026. Hiring at this level tends to come from organizations with established customer success functions that need experienced leaders to own strategy, not just execute it.
Are there remote senior level customer experience manager jobs?
Yes, though availability varies by industry and company size. About 53% of senior level customer experience manager openings are remote or hybrid as of September 2026, reflecting how many organizations now treat customer experience leadership as a function that can operate effectively outside a central office. Roles tied to physical operations or in-person service teams are more likely to require on-site presence.
What makes a customer experience manager role senior level?
Senior level roles are defined by ownership and scope rather than task execution. At this stage, you are accountable for the full customer experience strategy, setting priorities across channels, and influencing how other teams, including product, marketing, and operations, make decisions that affect customers. Mentoring junior team members, managing vendor or partner relationships, and presenting outcomes to leadership are standard expectations.
Which industries hire the most senior level customer experience managers?
Senior Level customer experience manager roles concentrate in Technology & Software, Manufacturing, and Retail, based on current listings on Migrate Mate as of September 2026. These sectors tend to have complex, high-volume customer relationships that require experienced leaders to build scalable systems and drive measurable improvements in retention and satisfaction.