Senior Level Customer Success Engineer Jobs
Senior level customer success engineer jobs place experienced professionals in technical leadership roles where they own complex client outcomes, guide implementation strategy, and mentor the engineers and CSMs executing day to day. Openings are concentrated across Technology & Software, Consulting & Professional Services, and Banking & Financial Services, with 55% remote or hybrid availability, and employers like Samsara, Stripe, and Housecall Pro hiring at this level now.
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Showing 5 of 83+ Senior Level Customer Success Engineer jobs
Posting Type
Remote/Hybrid
Job Overview
The Lead Customer Success Manager operates at the intersection of strategic customer consulting and internal team leadership. This role owns a portfolio of Premier Tier (PSP) accounts, which are the highest-value, most complex relationships in the business. This role also serves as a methodology leader, coaching resource, and execution standard-setter for the broader CSM team. The Lead CSM is accountable, not only for their own portfolio outcomes, but for the quality of AI adoption, change-management practice, and domain expertise that CSMs in their orbit deliver. This role shapes what excellence looks like.Job Description and Requirements
Own Premier-Tier Customer Outcomes
Deliver the full Premier Tier value proposition: orchestrate the PSP catalogue, coordinate the account team (TAM, A doption Services , Executive Sponsor), and own the customer’s overall success program quality.
Own customer health; make building the renewal business case a daily motion.
Lead ROI Summaries, benchmarking reports, and executive-level Business Reviews that quantify impact and connect to customer C-suite priorities.
Build VO champion relationships; deliver referenceable outcomes that Marketing and Sales leverage — and hold self accountable to referenceable account targets.
Lead AI Adoption and Change Management at the Highest Level
Serve as the team’s AI adoption and change-management exemplar: lead customers through comprehensive aiR workflow integration, advising on governance, defensibility, and how to transform legal practice .
Own the conversation with GCs, senior partners, and legal ops leaders on what AI means for their team, their workflows, and their risk posture. Be the person customers trust to co-design AI-governed legal workflows.
Use generative AI tools to accelerate success planning, VO creation, and customer prep , and model what this looks like for peers.
Build repeatable AI adoption and change-management playbooks for your segment; contribute to the team’s Tier 1 methodology .
Serve as a Methodology Leader and Internal Multiplier
Own at least one department-level initiative per year with measurable business impact (e.g., AI adoption playbook development, Tier 1 methodology , change-management framework).
Train and coach CSMs on VO quality, Tier 1 adoption, AI governance conversations, exec engagement, and success planning; serve as the practical expert peers go to before escalating to management.
Represent the CSM function in cross-functional forums, product councils, or Sales alignment meetings; bring a documented customer perspective that shapes decisions.
Execute with Executive Credibility and Commercial Awareness
Maintain C-suite relationships across PSP accounts; be recognized by customer executives as a strategic peer and change-management advisor
Partner with AEs and Sales leadership as a peer: bring account intelligence, surface growth signals, and co-develop expansion strategies , while maintaining the trusted advisor boundary.
Anticipate and navigate complex stakeholder environments, including multi-entity global structures and political dynamics, without escalation dependency.
What We’re Looking For
7–10 years in Customer Success, Consulting, or Strategic Account Management with demonstrable ownership of enterprise or premier-tier relationships
Track record of driving measurable outcomes across complex, multi-stakeholder accounts at the executive level
Proven ability to develop team methodology , playbooks, or enablement assets that improve peer performance
C-suite credibility: able to lead exec-level conversations, challenge assumptions constructively, and influence strategic decisions
Deep AI fluency: able to advise customers on aiR adoption strategy, AI governance, workflow defensibility, and the business case for AI-enabled legal practice transformation
Change-management leadership: able to help customers build internal consensus, navigate resistance, and measure adoption by outcomes .
Commercial awareness : understands renewal dynamics, growth signals, and how to support Sales without overstepping role boundaries
Required
Deep expertise in legal technology, eDiscovery, litigation operations, or a compliance-regulated environment . T his role advises GCs and senior partners; domain credibility is non-negotiable
Preferred
Background in legal practice, litigation support, or legal operations ; t he ability to speak as a peer to senior legal professionals
Experience owning Premier or paid success programs with defined SLAs and commercial accountability
Gainsight advanced user; able to build or influence scorecard logic and reporting to drive team outcomes
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$100,000 and $150,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Account Management, Collaboration, Communication, Customer Relationship Management (CRM), Customer Relationships, Customer Retentions, Customer Success, Relationship Management, Strategic Planning, Team LeadershipPosting Type
Remote/Hybrid
Job Overview
The Lead Customer Success Manager operates at the intersection of strategic customer consulting and internal team leadership. This role owns a portfolio of Premier Tier (PSP) accounts, which are the highest-value, most complex relationships in the business. This role also serves as a methodology leader, coaching resource, and execution standard-setter for the broader CSM team. The Lead CSM is accountable, not only for their own portfolio outcomes, but for the quality of AI adoption, change-management practice, and domain expertise that CSMs in their orbit deliver. This role shapes what excellence looks like.Job Description and Requirements
Own Premier-Tier Customer Outcomes
Deliver the full Premier Tier value proposition: orchestrate the PSP catalogue, coordinate the account team (TAM, A doption Services , Executive Sponsor), and own the customer’s overall success program quality.
Own customer health; make building the renewal business case a daily motion.
Lead ROI Summaries, benchmarking reports, and executive-level Business Reviews that quantify impact and connect to customer C-suite priorities.
Build VO champion relationships; deliver referenceable outcomes that Marketing and Sales leverage — and hold self accountable to referenceable account targets.
Lead AI Adoption and Change Management at the Highest Level
Serve as the team’s AI adoption and change-management exemplar: lead customers through comprehensive aiR workflow integration, advising on governance, defensibility, and how to transform legal practice .
Own the conversation with GCs, senior partners, and legal ops leaders on what AI means for their team, their workflows, and their risk posture. Be the person customers trust to co-design AI-governed legal workflows.
Use generative AI tools to accelerate success planning, VO creation, and customer prep , and model what this looks like for peers.
Build repeatable AI adoption and change-management playbooks for your segment; contribute to the team’s Tier 1 methodology .
Serve as a Methodology Leader and Internal Multiplier
Own at least one department-level initiative per year with measurable business impact (e.g., AI adoption playbook development, Tier 1 methodology , change-management framework).
Train and coach CSMs on VO quality, Tier 1 adoption, AI governance conversations, exec engagement, and success planning; serve as the practical expert peers go to before escalating to management.
Represent the CSM function in cross-functional forums, product councils, or Sales alignment meetings; bring a documented customer perspective that shapes decisions.
Execute with Executive Credibility and Commercial Awareness
Maintain C-suite relationships across PSP accounts; be recognized by customer executives as a strategic peer and change-management advisor
Partner with AEs and Sales leadership as a peer: bring account intelligence, surface growth signals, and co-develop expansion strategies , while maintaining the trusted advisor boundary.
Anticipate and navigate complex stakeholder environments, including multi-entity global structures and political dynamics, without escalation dependency.
What We’re Looking For
7–10 years in Customer Success, Consulting, or Strategic Account Management with demonstrable ownership of enterprise or premier-tier relationships
Track record of driving measurable outcomes across complex, multi-stakeholder accounts at the executive level
Proven ability to develop team methodology , playbooks, or enablement assets that improve peer performance
C-suite credibility: able to lead exec-level conversations, challenge assumptions constructively, and influence strategic decisions
Deep AI fluency: able to advise customers on aiR adoption strategy, AI governance, workflow defensibility, and the business case for AI-enabled legal practice transformation
Change-management leadership: able to help customers build internal consensus, navigate resistance, and measure adoption by outcomes .
Commercial awareness : understands renewal dynamics, growth signals, and how to support Sales without overstepping role boundaries
Required
Deep expertise in legal technology, eDiscovery, litigation operations, or a compliance-regulated environment . T his role advises GCs and senior partners; domain credibility is non-negotiable
Preferred
Background in legal practice, litigation support, or legal operations ; t he ability to speak as a peer to senior legal professionals
Experience owning Premier or paid success programs with defined SLAs and commercial accountability
Gainsight advanced user; able to build or influence scorecard logic and reporting to drive team outcomes
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$100,000 and $150,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Account Management, Collaboration, Communication, Customer Relationship Management (CRM), Customer Relationships, Customer Retentions, Customer Success, Relationship Management, Strategic Planning, Team LeadershipSee All 83 Senior Level Customer Success Engineer Jobs
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Find JobsSenior Level Customer Success Engineer Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software48
- Consulting & Professional Services7
- Banking & Financial Services6
- Electronics & Hardware5
- Telecommunications2
Senior Level Customer Success Engineer Jobs: Frequently Asked Questions
How do I get a senior level customer success engineer job?
Employers hiring at this level look for candidates who can own a book of business end to end, not just execute tasks. Demonstrating that you have led technical onboardings, driven expansion revenue, and reduced churn through proactive engagement gives you a clear edge. Highlight cross-functional influence, experience with complex enterprise accounts, and any history of mentoring junior teammates or building internal playbooks.
Which companies hire senior level customer success engineers?
Companies hiring senior level customer success engineers right now include Samsara, Stripe, and Housecall Pro, based on current listings on Migrate Mate as of September 2026. Hiring at this level is strongest among enterprise SaaS vendors, cloud infrastructure providers, and technology platforms that rely on deep technical relationships to retain and grow large accounts.
Are there remote senior level customer success engineer jobs?
Yes, remote and hybrid options are common at the senior level, though strategic accounts sometimes require periodic on-site visits. About 55% of senior level customer success engineer openings are remote or hybrid as of September 2026, reflecting how established professionals in this role have demonstrated they can manage complex client relationships without being tethered to a single office.
What makes a customer success engineer role senior level?
Senior level customer success engineer roles are defined by ownership and scope rather than task completion. You are expected to manage technically complex or high-value accounts independently, define success frameworks, contribute to product feedback loops, and mentor colleagues. The work shifts from executing playbooks to building them, and from following escalation paths to leading resolution for critical situations.
Which industries hire the most senior level customer success engineers?
Senior Level customer success engineer roles concentrate in Technology & Software, Consulting & Professional Services, and Banking & Financial Services, based on current listings on Migrate Mate as of September 2026. These sectors drive demand because their products require sustained technical enablement after the sale, making experienced engineers who can bridge product depth and client strategy essential to long-term account health.