Customer Service Representative Jobs in Columbus, OH
Customer Service Representative jobs in Columbus are active across insurance, healthcare, financial services, and retail, with hiring concentrated in the Short North, Easton, and Downtown Columbus corridors. Employers hiring right now include Planet Fitness, GetGo, and Wesco. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 180+ Customer Service Representative jobs
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Customer Service Representative to join our Customer Service team. In this role, you will be the voice of APCO, helping customers, dealers, agents, and repair facilities get the information and support they need quickly and professionally. Your work will play an important role in ensuring every customer interaction reflects the high standard of service our partners expect.
What You'll Do
- Handle a high volume of inbound calls while maintaining strong service levels
- Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities
- Resolve customer issues or route inquiries to the appropriate department when needed
- Maintain accurate and consistent documentation in company systems
- Communicate with key stakeholders to ensure a smooth and positive claims experience
- Monitor call queues and maintain agent availability through proper system usage
- Anticipate customer needs and deliver solutions with professionalism and empathy
What Makes You Successful
You’ll thrive in this role if you’re a strong communicator who can build trust quickly and create a positive experience for every customer interaction. You’re comfortable handling a high volume of calls while staying patient, professional, and solution oriented.
You’re also organized and detail-oriented, able to navigate multiple systems while maintaining accurate documentation. Just as importantly, you bring a learning mindset; you’re open to feedback, adaptable to change, and motivated to continuously improve.
Basic Qualifications
- High school diploma or equivalent
- Previous customer service experience (call center experience preferred)
- Ability to navigate computer systems and maintain accurate documentation
- Strong verbal and written communication skills
This Role Might Be a Great Fit If You...
- Enjoy helping people and take pride in solving problems
- Stay calm and professional in fast-paced or high-volume environments
- Like learning new systems and becoming an expert in how things work
- Take ownership of issues and follow through until they’re resolved
What We Offer
- Competitive hourly pay
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and company holidays
- Opportunities for career growth and internal advancement
- A collaborative and supportive team environment
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Customer Service Representative to join our Customer Service team. In this role, you will be the voice of APCO, helping customers, dealers, agents, and repair facilities get the information and support they need quickly and professionally. Your work will play an important role in ensuring every customer interaction reflects the high standard of service our partners expect.
What You'll Do
- Handle a high volume of inbound calls while maintaining strong service levels
- Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities
- Resolve customer issues or route inquiries to the appropriate department when needed
- Maintain accurate and consistent documentation in company systems
- Communicate with key stakeholders to ensure a smooth and positive claims experience
- Monitor call queues and maintain agent availability through proper system usage
- Anticipate customer needs and deliver solutions with professionalism and empathy
What Makes You Successful
You’ll thrive in this role if you’re a strong communicator who can build trust quickly and create a positive experience for every customer interaction. You’re comfortable handling a high volume of calls while staying patient, professional, and solution oriented.
You’re also organized and detail-oriented, able to navigate multiple systems while maintaining accurate documentation. Just as importantly, you bring a learning mindset; you’re open to feedback, adaptable to change, and motivated to continuously improve.
Basic Qualifications
- High school diploma or equivalent
- Previous customer service experience (call center experience preferred)
- Ability to navigate computer systems and maintain accurate documentation
- Strong verbal and written communication skills
This Role Might Be a Great Fit If You...
- Enjoy helping people and take pride in solving problems
- Stay calm and professional in fast-paced or high-volume environments
- Like learning new systems and becoming an expert in how things work
- Take ownership of issues and follow through until they’re resolved
What We Offer
- Competitive hourly pay
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and company holidays
- Opportunities for career growth and internal advancement
- A collaborative and supportive team environment
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 180+ Customer Service Representative Jobs in Columbus
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Find JobsCustomer Service Representative Job Market in Columbus
Who's Hiring
- Planet Fitness21
- GetGo11
- Wesco11
- Circle K11
- Nordstrom11
Customer Service Representative Jobs in Columbus: Frequently Asked Questions
How do I get a customer service representative job in Columbus?
Focus your search on Columbus's strongest hiring sectors: insurance carriers near the Easton and Polaris corridors, healthcare systems on the east and northeast sides, and financial services firms downtown. Candidates who can demonstrate experience with high-volume inbound calls, CRM platforms, or healthcare billing get the most callbacks here. Tailoring your resume to the specific industry rather than applying generically gives you a real edge in Columbus's competitive market.
Which companies hire customer service representatives in Columbus?
Companies currently hiring customer service representatives in Columbus include Planet Fitness, GetGo, and Wesco, per current listings on Migrate Mate as of August 2026. Columbus attracts a wide range of employers, from large insurance carriers and regional banks to hospital systems and national retailers with operations headquartered or centered in the city.
Are there remote customer service representative jobs in Columbus?
Yes, customer service representative work is one of the more remote-friendly roles since most of the work involves phones, chat, and ticketing systems that function entirely online. About 41% of customer service representative openings tied to Columbus are remote or hybrid as of August 2026, reflecting strong demand from insurance and financial services employers who have embraced distributed teams. Phone and chat support roles are the most likely to offer fully remote arrangements locally.
How can I get a customer service representative job in Columbus with little or no experience?
The most realistic entry path in Columbus is applying to call center roles at insurance carriers or healthcare billing departments, which routinely hire candidates with no prior industry experience and provide paid on-the-job training. Retailers with service centers in Easton and Polaris also hire entry-level reps regularly. Highlighting any experience handling customer complaints, cash handling, or working in a high-volume environment, even informally, consistently strengthens Columbus applications at this level.
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