Customer Success Director Jobs in Raleigh, NC
Customer Success Director jobs in Raleigh are in strong demand, concentrated in the North Hills, Downtown Raleigh, and Research Triangle Park corridor across SaaS, healthtech, and enterprise software companies. Relay, Zifo, and Liine are actively hiring right now. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Open roles40
Top employerRelay
Work type67% Hybrid
Top credentialBachelor's degree
Companies hiring9
Showing 5 of 40+ Customer Success Director jobs
Associate, Customer Success Specialist - Adwerx
We won't show you this job again
Added 6d ago
Imaginuity
Associate, Customer Success Specialist - Adwerx
Raleigh, North Carolina
Added 6d ago
Customer Success Manager
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Added 1w ago
Portside, Inc.
Customer Success Manager
Raleigh, North Carolina
Added 1w ago
Customer Success Partner III
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Added 2w ago
Protolabs
Customer Success Partner III
Raleigh, North Carolina
Added 2w ago
Customer Success Manager, EnlivenHealth
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Added 1mo ago
Omnicell
Customer Success Manager, EnlivenHealth
Raleigh, North Carolina
Added 1mo ago
Customer Success Manager
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Added 1mo ago
Liine
Customer Success Manager
Raleigh, North Carolina
Added 1mo ago
Added 6d ago
Associate, Customer Success Specialist - Adwerx
Imaginuity·Raleigh, North Carolina
Job functions:
Hybrid
51-200 employees
Job Description
Associate, Customer Success Specialist
Remote Status: Hybrid
Location: Raleigh-Durham, NC
ABOUT ADWERX
Adwerx, an Imaginuity brand, is an industry-leading digital advertising automation platform known for helping real estate and mortgage professionals win more business and stay ahead of their competition. Scalable for businesses of any size, Adwerx provides personalized advertising solutions that enable customers to reach new audiences and nurture existing relationships. Find out more at www.adwerx.com.
ABOUT IMAGINUITY®
Imaginuity is the Dallas, Texas based performance marketing company that combines human intelligence, data intelligence and artificial intelligence to help marketing perform better across brand experience, media, website development and search engine optimization. When you know better, you do better – that's the spirit of Imaginuity. Learn more at www.imaginuity.com.
ABOUT THE POSITION
As an Associate Customer Success Specialist, you’ll support our customers by delivering responsive, thoughtful service across multiple channels while helping ensure a seamless customer experience. This role is responsible for handling inbound customer inquiries, supporting sales opportunities, and building strong relationships with customers throughout their lifecycle.
We’re looking for someone who is curious, customer-focused, and eager to grow their skills in a fast-paced, technology-driven environment. You’ll collaborate closely with teammates and cross-functional partners to resolve issues, support customer needs, and contribute to a positive team culture.
This role will be based out of our Raleigh-Durham, NC office on a hybrid schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide high-quality customer support by responding to inquiries via phone, chat, and email in a timely and professional manner
- Support existing customers by answering questions, troubleshooting issues, and ensuring a positive customer experience
- Facilitate inbound sales inquiries by identifying customer needs and connecting them with appropriate solutions
- Build rapport with customers and maintain positive relationships through clear and empathetic communication
- Document customer interactions accurately in CRM and internal systems
- Collaborate with team members and cross-functional partners to resolve customer issues
- Maintain strong product knowledge and stay up to date on processes and workflows
- Contribute to team goals related to customer satisfaction, responsiveness, and operational efficiency
PREFERRED QUALIFICATIONS
- 1+ years of experience in customer service, customer support, or a related role
- Strong verbal and written communication skills with the ability to explain information clearly and professionally
- Strong organizational skills with the ability to manage multiple priorities
- Ability to learn new systems, products, and processes in a fast-paced environment
- Comfort working with technology platforms and CRM tools
- Customer-first mindset with strong problem-solving skills
- Experience in SaaS, technology, or real estate industries is a plus
WHAT WE OFFER YOU
- 90% of employee medical paid by the company (coverage for individuals)
- 50% of employee dental paid by the company
- Short-Term Disability Insurance
- Supplemental Healthcare
- 401k Employer Match (100% match up to 6% of salary)
- 6 Weeks of Paid Time Off (PTO)
- Annual Bonus Plan
- Paid Parental Leave
- Hybrid Work Environment
- Generous Employee Referral Program
- Casual Dress Code
- Free Snacks & Beverages
- Mentoring Opportunities
- Professional Development Opportunities
Imaginuity is committed to complying fully with all applicable laws ensuring equal employment opportunities. Accordingly, it is the policy of Imaginuity to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex (including gender, gender identity, transgender status, pregnancy, childbirth, or related medical conditions), religion, creed, national origin, age, actual or perceived disability, sexual orientation, marital status, military or veteran status, ancestry, genetic predisposition, citizenship status, domestic violence victim status, familial status, unemployed status, criminal history, protected activity (e.g., opposition to prohibited discrimination or making a complaint of discrimination or harassment or retaliation), or any other characteristic protected under applicable federal, state, or local law. This policy governs all aspects of employment, including, without limitation, recruitment, job assignment, promotions, transfers, compensation, access to benefits, training, discipline, and terminations. No person is authorized to act in a manner contrary to this commitment to equal employment opportunity.
Imaginuity
Associate, Customer Success Specialist - Adwerx
Raleigh, North Carolina
Added 6d ago51-200 employees
Job functions:
Hybrid
Job Description
Associate, Customer Success Specialist
Remote Status: Hybrid
Location: Raleigh-Durham, NC
ABOUT ADWERX
Adwerx, an Imaginuity brand, is an industry-leading digital advertising automation platform known for helping real estate and mortgage professionals win more business and stay ahead of their competition. Scalable for businesses of any size, Adwerx provides personalized advertising solutions that enable customers to reach new audiences and nurture existing relationships. Find out more at www.adwerx.com.
ABOUT IMAGINUITY®
Imaginuity is the Dallas, Texas based performance marketing company that combines human intelligence, data intelligence and artificial intelligence to help marketing perform better across brand experience, media, website development and search engine optimization. When you know better, you do better – that's the spirit of Imaginuity. Learn more at www.imaginuity.com.
ABOUT THE POSITION
As an Associate Customer Success Specialist, you’ll support our customers by delivering responsive, thoughtful service across multiple channels while helping ensure a seamless customer experience. This role is responsible for handling inbound customer inquiries, supporting sales opportunities, and building strong relationships with customers throughout their lifecycle.
We’re looking for someone who is curious, customer-focused, and eager to grow their skills in a fast-paced, technology-driven environment. You’ll collaborate closely with teammates and cross-functional partners to resolve issues, support customer needs, and contribute to a positive team culture.
This role will be based out of our Raleigh-Durham, NC office on a hybrid schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide high-quality customer support by responding to inquiries via phone, chat, and email in a timely and professional manner
- Support existing customers by answering questions, troubleshooting issues, and ensuring a positive customer experience
- Facilitate inbound sales inquiries by identifying customer needs and connecting them with appropriate solutions
- Build rapport with customers and maintain positive relationships through clear and empathetic communication
- Document customer interactions accurately in CRM and internal systems
- Collaborate with team members and cross-functional partners to resolve customer issues
- Maintain strong product knowledge and stay up to date on processes and workflows
- Contribute to team goals related to customer satisfaction, responsiveness, and operational efficiency
PREFERRED QUALIFICATIONS
- 1+ years of experience in customer service, customer support, or a related role
- Strong verbal and written communication skills with the ability to explain information clearly and professionally
- Strong organizational skills with the ability to manage multiple priorities
- Ability to learn new systems, products, and processes in a fast-paced environment
- Comfort working with technology platforms and CRM tools
- Customer-first mindset with strong problem-solving skills
- Experience in SaaS, technology, or real estate industries is a plus
WHAT WE OFFER YOU
- 90% of employee medical paid by the company (coverage for individuals)
- 50% of employee dental paid by the company
- Short-Term Disability Insurance
- Supplemental Healthcare
- 401k Employer Match (100% match up to 6% of salary)
- 6 Weeks of Paid Time Off (PTO)
- Annual Bonus Plan
- Paid Parental Leave
- Hybrid Work Environment
- Generous Employee Referral Program
- Casual Dress Code
- Free Snacks & Beverages
- Mentoring Opportunities
- Professional Development Opportunities
Imaginuity is committed to complying fully with all applicable laws ensuring equal employment opportunities. Accordingly, it is the policy of Imaginuity to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex (including gender, gender identity, transgender status, pregnancy, childbirth, or related medical conditions), religion, creed, national origin, age, actual or perceived disability, sexual orientation, marital status, military or veteran status, ancestry, genetic predisposition, citizenship status, domestic violence victim status, familial status, unemployed status, criminal history, protected activity (e.g., opposition to prohibited discrimination or making a complaint of discrimination or harassment or retaliation), or any other characteristic protected under applicable federal, state, or local law. This policy governs all aspects of employment, including, without limitation, recruitment, job assignment, promotions, transfers, compensation, access to benefits, training, discipline, and terminations. No person is authorized to act in a manner contrary to this commitment to equal employment opportunity.
See All 40 Customer Success Director Jobs in Raleigh
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Find JobsCustomer Success Director Job Market in Raleigh
Who's Hiring
- Relay11
- Zifo4
- Liine4
- Omnicell4
- Protolabs4
Top Industries Hiring
- Consulting & Professional Services
Customer Success Director Jobs in Raleigh: Frequently Asked Questions
How do I get a customer success director job in Raleigh?
Your strongest path is targeting Raleigh's dense SaaS and healthtech employer base, particularly the companies clustered around North Hills, the Downtown core, and the Research Triangle Park corridor. Directors who can show measurable retention and expansion revenue outcomes stand out here. Building relationships in Raleigh's active startup and tech meetup scene and connecting directly with hiring managers at growth-stage companies gives you a real edge in this market.
Which companies hire customer success directors in Raleigh?
Employers hiring customer success directors in Raleigh right now include Relay, Zifo, and Liine, based on current listings on Migrate Mate as of November 2026. Raleigh's mix of established enterprise software firms and fast-growing SaaS startups means openings range from small teams where you own the full function to large organizations with specialized CS leadership roles.
Are there remote customer success director jobs in Raleigh?
Yes, customer success director roles are well suited to remote and hybrid arrangements because most of the work centers on digital communication and account management rather than in-person presence. About 100% of customer success director openings tied to Raleigh are remote or hybrid as of November 2026, reflecting how broadly tech-sector employers here have adopted flexible work. Fully on-site roles are most common at healthcare and financial services companies that prioritize local client relationships.
How can I get a customer success director job in Raleigh with little or no experience?
The most realistic entry path in Raleigh is moving up through a customer success manager or senior CSM role at one of the city's many growth-stage SaaS companies, several of which promote internally into director seats within two to three years. Raleigh's healthtech and edtech employers also hire customer success leaders from adjacent roles like account management or implementation. Demonstrating ownership of renewal metrics and any team leadership experience, even informal, accelerates the transition at local employers.
Which industries hire the most customer success directors in Raleigh?
The sectors hiring the most customer success directors in Raleigh are Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. Raleigh's identity as a technology and life sciences hub means demand for CS leadership is driven by subscription software businesses and healthcare technology companies that rely on high retention and expansion revenue to scale.
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