Customer Success Manager Jobs in Atlanta, GA
Customer Success Manager jobs in Atlanta are concentrated in Midtown, Buckhead, and the tech corridors around Ponce City Market, with strong demand across SaaS, fintech, and healthcare IT. Companies hiring right now include Samsara, Infor, and Stripe. See the openings below and apply to the ones that match your experience.
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Showing 5 of 45+ Customer Success Manager jobs
Company Overview:
About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.
Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality.
Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.
Customer Success Intern Overview:
In today's high-growth SaaS landscape, operational excellence is the engine behind successful client partnerships. As a Customer Success Manager (CSM) Intern at Incident IQ, you will step beyond traditional "shadowing" to become an active contributor to our customer success operations. We are looking for a tech-savvy, analytical, and relationship-driven student to help us scale the systems and data strategies that drive value for our rapidly expanding customer base.
This isn't a passive internship; it is a hands-on technical and operational apprenticeship. You will gain direct experience with the essential tools of the trade—auditing data health in Gainsight, leveraging AI to build knowledge systems, and collaborating cross-functionally with Product, Marketing, and Implementation teams. You will bridge the gap between raw customer data and actionable business insights, gaining a comprehensive understanding of the mechanics behind a high-growth technology organization.
If you are passionate about the intersection of data, software-as-a-service (SaaS) architecture, and strategic relationship management, this role is the ideal launchpad for your career. You will develop the professional acumen and technical versatility required to excel in modern customer success, ensuring our team maintains the operational standard that fuels our growth.
Customer Success Intern Responsibilities:
- Professional Growth & Collaboration: Shadow customer calls to gain exposure to relationship management; network with cross-functional teams (Product, Implementation, Marketing) to broaden organizational understanding; and participate in mentorship with seasoned CSM practitioners.
- Knowledge Management: Synthesize internal CS queries to build out a Community Knowledge Base; organize and audit Confluence documentation to ensure pages are current and accurate.
- AI & Analytics Utilization: Leverage AI tools and recordings to capture helpdesk solutions and build a robust customer reference database; track and record critical customer data and metrics.
- Strategic Initiatives: Assist in the design and implementation of Gainsight CS Dashboards; support the planning and execution of the CS Summit in December, including logistics, agenda development, and presentation materials.
- Implementation Support: Audit go-live milestones against onboarding data to ensure process accuracy and system health.
- Workflow Consultation: Assist in hands-on workflow building consultations to support customer operational success and platform utilization.
- Data & Contact Management: Support ongoing contact management and clean-up efforts to ensure database integrity.
- Operational Scaling & Data Management: Audit customer licenses against enabled features to ensure accuracy in Gainsight.
- Technical Enablement: Gain proficiency in the Customer Success tech stack (Gainsight, CRM, Confluence, AI-driven analytics); leverage these tools to generate data-driven reports and in product workflows to identify operational trends that influence account health and customer satisfaction.
Customer Success Intern Requirements:
- Analytical mindset with a strong attention to detail regarding data integrity and auditing.
- Familiarity with Customer Success tools (Gainsight, CRM, Confluence) or a strong willingness to learn technical platforms is a plus.
- Excellent communication skills for generating documentation and planning.
- Interest in leveraging AI tools for operational efficiency and knowledge management.
- Customer Service experience is a plus
- Communications, Business, Marketing or Psychology education a plus
What makes Incident IQ different:
- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone's opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!
Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).
Incident IQ is an Equal Opportunity Employer
Company Overview:
About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.
Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality.
Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.
Customer Success Intern Overview:
In today's high-growth SaaS landscape, operational excellence is the engine behind successful client partnerships. As a Customer Success Manager (CSM) Intern at Incident IQ, you will step beyond traditional "shadowing" to become an active contributor to our customer success operations. We are looking for a tech-savvy, analytical, and relationship-driven student to help us scale the systems and data strategies that drive value for our rapidly expanding customer base.
This isn't a passive internship; it is a hands-on technical and operational apprenticeship. You will gain direct experience with the essential tools of the trade—auditing data health in Gainsight, leveraging AI to build knowledge systems, and collaborating cross-functionally with Product, Marketing, and Implementation teams. You will bridge the gap between raw customer data and actionable business insights, gaining a comprehensive understanding of the mechanics behind a high-growth technology organization.
If you are passionate about the intersection of data, software-as-a-service (SaaS) architecture, and strategic relationship management, this role is the ideal launchpad for your career. You will develop the professional acumen and technical versatility required to excel in modern customer success, ensuring our team maintains the operational standard that fuels our growth.
Customer Success Intern Responsibilities:
- Professional Growth & Collaboration: Shadow customer calls to gain exposure to relationship management; network with cross-functional teams (Product, Implementation, Marketing) to broaden organizational understanding; and participate in mentorship with seasoned CSM practitioners.
- Knowledge Management: Synthesize internal CS queries to build out a Community Knowledge Base; organize and audit Confluence documentation to ensure pages are current and accurate.
- AI & Analytics Utilization: Leverage AI tools and recordings to capture helpdesk solutions and build a robust customer reference database; track and record critical customer data and metrics.
- Strategic Initiatives: Assist in the design and implementation of Gainsight CS Dashboards; support the planning and execution of the CS Summit in December, including logistics, agenda development, and presentation materials.
- Implementation Support: Audit go-live milestones against onboarding data to ensure process accuracy and system health.
- Workflow Consultation: Assist in hands-on workflow building consultations to support customer operational success and platform utilization.
- Data & Contact Management: Support ongoing contact management and clean-up efforts to ensure database integrity.
- Operational Scaling & Data Management: Audit customer licenses against enabled features to ensure accuracy in Gainsight.
- Technical Enablement: Gain proficiency in the Customer Success tech stack (Gainsight, CRM, Confluence, AI-driven analytics); leverage these tools to generate data-driven reports and in product workflows to identify operational trends that influence account health and customer satisfaction.
Customer Success Intern Requirements:
- Analytical mindset with a strong attention to detail regarding data integrity and auditing.
- Familiarity with Customer Success tools (Gainsight, CRM, Confluence) or a strong willingness to learn technical platforms is a plus.
- Excellent communication skills for generating documentation and planning.
- Interest in leveraging AI tools for operational efficiency and knowledge management.
- Customer Service experience is a plus
- Communications, Business, Marketing or Psychology education a plus
What makes Incident IQ different:
- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone's opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!
Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).
Incident IQ is an Equal Opportunity Employer
See All 45 Customer Success Manager Jobs in Atlanta
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Find Customer Success Manager JobsCustomer Success Manager Job Market in Atlanta
Who's Hiring
- Samsara11
- Infor4
- Stripe3
- GBG1
- Dolby1
Top Industries Hiring
- Electronics & Hardware
- Technology & Software
- Banking & Financial Services
- Fintech
- Transportation & Logistics
Customer Success Manager Jobs in Atlanta: Frequently Asked Questions
How do I get a customer success manager job in Atlanta?
Focus your search on Atlanta's SaaS, fintech, and healthcare IT employers, which consistently hire the most customer success managers locally. Midtown and Buckhead host the largest concentration of tech and financial services companies. Candidates who can demonstrate measurable retention outcomes, CRM proficiency, and experience with enterprise or mid-market accounts stand out in Atlanta's competitive market.
Which companies hire customer success managers in Atlanta?
Companies currently hiring customer success managers in Atlanta include Samsara, Infor, and Stripe, per current listings on Migrate Mate as of August 2026. Atlanta's employer mix ranges from fast-growing SaaS startups in the tech corridor to large financial services and healthcare organizations headquartered or regionally based in the city.
Are there remote customer success manager jobs in Atlanta?
Yes, customer success manager roles are well-suited to remote and hybrid arrangements since the core work is relationship management, digital communication, and account oversight rather than on-site physical tasks. About 89% of customer success manager openings tied to Atlanta are remote or hybrid as of August 2026. Fully remote roles tend to concentrate in SaaS and cloud software companies with distributed teams.
How can I get a customer success manager job in Atlanta with little or no experience?
The most realistic entry path in Atlanta is moving into a customer success associate or support specialist role at one of the city's many SaaS or fintech companies, which frequently hire and promote from within. Atlanta-based startups in Midtown and the Ponce City Market corridor often prefer candidates with strong communication skills and CRM familiarity over years of direct experience. Lateral moves from account coordination, sales support, or technical support roles at Atlanta employers are a common stepping stone.
Which industries hire the most customer success managers in Atlanta?
The sectors hiring the most customer success managers in Atlanta are Electronics & Hardware, Technology & Software, and Banking & Financial Services, based on current listings on Migrate Mate as of August 2026. Atlanta's position as a fintech hub and a growing SaaS center, combined with its large healthcare and logistics presence, drives consistent local demand for customer success professionals across both enterprise and mid-market accounts.
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