Client Services Manager Jobs in Dallas, TX
Client Services Manager jobs in Dallas are concentrated in Uptown, the Stemmons Corridor, and the Legacy West area, with demand running strongest in financial services, technology, and healthcare. Employers actively hiring include Third Bridge, BDO, and Cotality. See the openings below and apply to the ones that match your experience.
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Showing 5 of 93+ Client Services Manager jobs
JOB SUMMARY
The Technical Writer is responsible for creating, maintaining, and improving operational documentation that supports all areas of Client Services, and other customer-facing functions at Talus. This role develops SOPs, help center articles, training materials, knowledge base content, and user guides for Talus payment applications and supporting systems. The role also participates in QA and UAT activities to ensure enhancements are tested both pre and post release, documented, and successfully adopted.
DUTIES AND RESPONSIBILITIES
- Create and maintain SOPs, Help Center articles, training guides, and process documentation
- Manage and maintain the Client Services knowledge base in Intercom/Genesys
- Translate complex technical processes into user-friendly content
- Develop training content for support related functions
- Support onboarding and ongoing employee training materials
- Simplify Complex technical jargon into plain, user-friendly language
- Create diagrams, charts and screenshots to help explain how products work
- Review, Update and test existing documentation to ensure accuracy and consistency with company style guidelines
- Partner with SMEs across Product, Operations, Risk, Underwriting, and Client Services
- Participate in pre-release QA testing for enhancements, bug fixes, and new features
- Develop and execute UAT scripts based on documented workflows
- Validate functionality aligns with business requirements and procedures
- Identify, document, and track defects and documentation gaps
- Support post-release validation and regression testing
- Update documentation following releases and process changes
REQUIRED SKILLS/ABILITIES
- Excellent written communication skills with a strong command of grammar and tone
- Ability to quickly grasp technical concepts and gather data from multiple sources
- Experience with Figma, Adobe Illustrator, Jira, Asana and Confluence
- Strong interpersonal skills to collaborate with experts and work with cross functional teams
- High accuracy in checking technical facts and updating version controls
- Bachelor's degree or higher in English, Communications, Computer Science, Engineering or related field.
Benefits:
- Full suite of Health benefits
- 401k with Company Match
- Casual dress environment
- Flexible Work Standards Policy (Hybrid / Remote)
Travel:
This position may involve travel up to 5% of the time.
Company Description:
Talus is a technology-driven payment processing company that puts client success above all else. While Talus stays ahead of the technology curve by providing products and services that help merchants run their business more profitably, it's the support and education our clients receive from Talus that separates Talus from the average payment processor. Recently injected with a substantial amount of investment capital, Talus is looking to go head-to-head with some of the top payment processors in the United States in areas of technology, brand recognition, and marketing. We're looking for the top 1% to help us get there.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to sit for extended periods of time and tolerate unpredictable work hours. The employee is frequently required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus. In addition, the job requires employees to have the ability to hear and communication to customers and co-workers throughout the day for extended periods.
Mental Requirements:
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; work and deadlines may impose pressure on a routine and frequent basis, substantive contacts with people in stressful situations, delicacy and unpredictability of contacts routinely may create significant/constant stress.
Talus Payments is an EO Employer – Veterans/Disabled and other protected categories
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
This description reflects managements’ assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned.
JOB SUMMARY
The Technical Writer is responsible for creating, maintaining, and improving operational documentation that supports all areas of Client Services, and other customer-facing functions at Talus. This role develops SOPs, help center articles, training materials, knowledge base content, and user guides for Talus payment applications and supporting systems. The role also participates in QA and UAT activities to ensure enhancements are tested both pre and post release, documented, and successfully adopted.
DUTIES AND RESPONSIBILITIES
- Create and maintain SOPs, Help Center articles, training guides, and process documentation
- Manage and maintain the Client Services knowledge base in Intercom/Genesys
- Translate complex technical processes into user-friendly content
- Develop training content for support related functions
- Support onboarding and ongoing employee training materials
- Simplify Complex technical jargon into plain, user-friendly language
- Create diagrams, charts and screenshots to help explain how products work
- Review, Update and test existing documentation to ensure accuracy and consistency with company style guidelines
- Partner with SMEs across Product, Operations, Risk, Underwriting, and Client Services
- Participate in pre-release QA testing for enhancements, bug fixes, and new features
- Develop and execute UAT scripts based on documented workflows
- Validate functionality aligns with business requirements and procedures
- Identify, document, and track defects and documentation gaps
- Support post-release validation and regression testing
- Update documentation following releases and process changes
REQUIRED SKILLS/ABILITIES
- Excellent written communication skills with a strong command of grammar and tone
- Ability to quickly grasp technical concepts and gather data from multiple sources
- Experience with Figma, Adobe Illustrator, Jira, Asana and Confluence
- Strong interpersonal skills to collaborate with experts and work with cross functional teams
- High accuracy in checking technical facts and updating version controls
- Bachelor's degree or higher in English, Communications, Computer Science, Engineering or related field.
Benefits:
- Full suite of Health benefits
- 401k with Company Match
- Casual dress environment
- Flexible Work Standards Policy (Hybrid / Remote)
Travel:
This position may involve travel up to 5% of the time.
Company Description:
Talus is a technology-driven payment processing company that puts client success above all else. While Talus stays ahead of the technology curve by providing products and services that help merchants run their business more profitably, it's the support and education our clients receive from Talus that separates Talus from the average payment processor. Recently injected with a substantial amount of investment capital, Talus is looking to go head-to-head with some of the top payment processors in the United States in areas of technology, brand recognition, and marketing. We're looking for the top 1% to help us get there.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to sit for extended periods of time and tolerate unpredictable work hours. The employee is frequently required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus. In addition, the job requires employees to have the ability to hear and communication to customers and co-workers throughout the day for extended periods.
Mental Requirements:
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; work and deadlines may impose pressure on a routine and frequent basis, substantive contacts with people in stressful situations, delicacy and unpredictability of contacts routinely may create significant/constant stress.
Talus Payments is an EO Employer – Veterans/Disabled and other protected categories
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
This description reflects managements’ assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned.
See All 93 Client Services Manager Jobs in Dallas
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Find Client Services Manager JobsClient Services Manager Job Market in Dallas
Who's Hiring
- Third Bridge16
- BDO8
- Cotality8
- Talus Pay8
- Goldman Sachs8
Top Industries Hiring
- Accounting & Auditing
Client Services Manager Jobs in Dallas: Frequently Asked Questions
How do I get a client services manager job in Dallas?
Focus your search on Dallas's densest hiring corridors: Uptown and the Arts District for financial services and professional firms, Plano and Frisco's Legacy West and Hall Park campuses for technology and insurance companies, and the Medical District for healthcare systems. Candidates who can demonstrate account retention results, CRM proficiency, and cross-functional team coordination stand out most in this market. Networking through local chambers and industry events in North Dallas also opens doors.
Which companies hire client services managers in Dallas?
Companies currently hiring client services managers in Dallas include Third Bridge, BDO, and Cotality, per current listings on Migrate Mate as of September 2026. Dallas attracts a wide range of employer types, from regional banks and insurance carriers to national technology firms and large healthcare networks, many of which maintain dedicated client services teams at their North Texas headquarters or regional offices.
Are there remote client services manager jobs in Dallas?
Yes, though availability depends on the role type, since client services manager positions tied to hands-on account management or on-site client visits tend to require in-person presence, while those focused on renewals, onboarding coordination, or software platforms are far more remote-friendly. About 59% of client services manager openings tied to Dallas are remote or hybrid as of September 2026, with hybrid schedules most common among technology and SaaS employers based in Plano and Las Colinas.
How can I get a client services manager job in Dallas with little or no experience?
The most realistic entry path in Dallas is moving up from a customer success associate or account coordinator role, which many of the city's mid-size technology companies and insurance firms post regularly. Employers in Legacy West and Uptown often promote internally, so starting as a client support specialist gives you direct exposure to the workflows and accounts that feed into manager-level openings. Familiarity with Salesforce or ServiceNow and any experience handling escalations will accelerate that move.
Which industries hire the most client services managers in Dallas?
The sectors hiring the most client services managers in Dallas are Accounting & Auditing, based on current listings on Migrate Mate as of September 2026. Dallas's role as a regional headquarters hub for financial services, a growing tech corridor in the northern suburbs, and one of the largest medical center concentrations in the South all drive sustained, year-round demand for client-facing management talent.
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