Mid Level Head Of Customer Success Jobs
Mid level head of customer success jobs go to professionals ready to own customer portfolios end to end, mentor junior teammates, and shape retention strategy with limited oversight. Roles are spread across Technology & Software, Education, and Staffing & Recruiting, with a strong mix of remote and hybrid positions, and employers like Jobot, Reachdesk, and Planate Management hiring at this level now.
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Head of Electronic Trading, Agency Securities Lending, Vice President
Who We Are Looking For:
Agency Lending Electronic Trading is responsible for connecting one of the industry’s largest pools of institutional lending supply to borrower demand, enabling low-touch market interaction across venues and bilateral channels, researching and implementing quantitative models that drive business performance, and delivering platforms through which automated strategies are monitored and controlled.
Our vision is to be the world’s most connected, seamless, and intelligent lender – defining the future of securities finance with technology-enhanced trading and data-driven strategies that efficiently mobilize client assets. We take pride in contributing to industry modernization by promoting standards, best practices and the adoption of new technologies – actively participating in various working groups and committees.
We are searching for a new Head of Electronic Trading for our Agency Securities Lending business – one of the world’s largest with ~$7 trillion lendable assets. The primary location for this role is Boston, Massachusetts, USA, but we will consider candidates based in London, England, UK as a secondary location – both locations with a frequent-hybrid onsite requirement of 4-days per week.
Why This Role Is Important To Us:
The team you will be joining is a part of State Street Markets (SSM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to the SSM business unit. As our investment research and trading arm, SSM’s number one goal is to enhance and preserve our clients’ portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.
Join us if making your mark in the capital markets industry from day one is a challenge you are up for.
What You Will Be Responsible For:
As Head of Electronic Trading for Agency Securities Lending, you will:
Own the vision, strategy, and performance for electronic trading globally across all asset classes with a focus on quantitative pricing, inventory optimization, automated trading strategies, analytics, and the deployment of artificial intelligence and digital innovation across the program
Manage, lead, and develop a global team of electronic trading personnel – fostering accountability, ownership, collaboration, and high performance
Act as a key external voice for electronic trading, automation, analytics and artificial intelligence, and digital innovation – engaging with senior contacts including clients, counterparties, vendors, and industry groups in various settings to drive a cohesive global strategy
Be a trusted strategic partner and stakeholder on the Agency Lending Trading leadership team – collaborating globally to drive innovation and achieve optimal outcomes for our clients within the firm’s risk appetite and evolving financial resource constraints
Partner with Sales and Client Management to design and deliver a commercial narrative for Agency Lending’s electronic trading capabilities, leveraging our technology-led program as a selling point for new and existing clients
Ensure an ironclad risk and control environment for electronic and automated trading – partnering with Business Risk Advisory, Compliance, Legal, and Audit to implement and oversee best practices
Lead the development of Agency Lending’s next generation of quantitative intelligence spanning pricing, inventory management, execution, and other use cases to power revenue creation and resource efficiency for clients and the firm
Continuously explore ways to make the Agency Securities Lending business more efficient in its consumption of financial resources while partnering across Trading and Risk to ensure that financial resource targets for the business are met in part by modulation of electronic trading parameters
Partner with Technology to design and evolve our automated trading system including systematic pricing and inventory management frameworks, market connectivity, and business-facing tools for configuring and managing the electronic business
Evaluate and integrate new electronic trading venues, protocols, and data sources as the market evolves, with a focus on scalable solutions
Stay at the forefront of relevant market structure developments, partnering with the Product organization to incorporate solutions such as central clearing into scalable, electronically accessible solutions for counterparties
Collaborate with State Street Markets’ Research division to distill academic theory into actionable trading strategies while exploring evolving use cases within Trading across both predictive and generative artificial intelligence
Education And Preferred Qualifications:
5+ years of experience in securities finance trading with a focus on technology-led solutions is a requirement.
Proficiency in at least one scripting language (Python, R, etc.) is a requirement.
An undergraduate degree in Computer Science, Mathematics, Statistics, Engineering, Economics, Finance, or a related quantitative discipline is a requirement.
A deep understanding of securities lending trading dynamics, market structure, regulation, and technology is a requirement.
A deep understanding of bank capital, liquidity, and leverage constraints and how they impact securities finance businesses is a requirement.
Outstanding written and verbal communication skills and the ability to distill complex, technical concepts into succinct, digestible executive language is a requirement.
A demonstrated ability to foster trust and drive alignment between cross-functional trading, product, engineering, and quant teams is a requirement.
A graduate degree (MS, MBA, MFE, or similar) is a plus.
Salary Range:
$220,000 - $223,750 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Head of Electronic Trading, Agency Securities Lending, Vice President
Who We Are Looking For:
Agency Lending Electronic Trading is responsible for connecting one of the industry’s largest pools of institutional lending supply to borrower demand, enabling low-touch market interaction across venues and bilateral channels, researching and implementing quantitative models that drive business performance, and delivering platforms through which automated strategies are monitored and controlled.
Our vision is to be the world’s most connected, seamless, and intelligent lender – defining the future of securities finance with technology-enhanced trading and data-driven strategies that efficiently mobilize client assets. We take pride in contributing to industry modernization by promoting standards, best practices and the adoption of new technologies – actively participating in various working groups and committees.
We are searching for a new Head of Electronic Trading for our Agency Securities Lending business – one of the world’s largest with ~$7 trillion lendable assets. The primary location for this role is Boston, Massachusetts, USA, but we will consider candidates based in London, England, UK as a secondary location – both locations with a frequent-hybrid onsite requirement of 4-days per week.
Why This Role Is Important To Us:
The team you will be joining is a part of State Street Markets (SSM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to the SSM business unit. As our investment research and trading arm, SSM’s number one goal is to enhance and preserve our clients’ portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.
Join us if making your mark in the capital markets industry from day one is a challenge you are up for.
What You Will Be Responsible For:
As Head of Electronic Trading for Agency Securities Lending, you will:
Own the vision, strategy, and performance for electronic trading globally across all asset classes with a focus on quantitative pricing, inventory optimization, automated trading strategies, analytics, and the deployment of artificial intelligence and digital innovation across the program
Manage, lead, and develop a global team of electronic trading personnel – fostering accountability, ownership, collaboration, and high performance
Act as a key external voice for electronic trading, automation, analytics and artificial intelligence, and digital innovation – engaging with senior contacts including clients, counterparties, vendors, and industry groups in various settings to drive a cohesive global strategy
Be a trusted strategic partner and stakeholder on the Agency Lending Trading leadership team – collaborating globally to drive innovation and achieve optimal outcomes for our clients within the firm’s risk appetite and evolving financial resource constraints
Partner with Sales and Client Management to design and deliver a commercial narrative for Agency Lending’s electronic trading capabilities, leveraging our technology-led program as a selling point for new and existing clients
Ensure an ironclad risk and control environment for electronic and automated trading – partnering with Business Risk Advisory, Compliance, Legal, and Audit to implement and oversee best practices
Lead the development of Agency Lending’s next generation of quantitative intelligence spanning pricing, inventory management, execution, and other use cases to power revenue creation and resource efficiency for clients and the firm
Continuously explore ways to make the Agency Securities Lending business more efficient in its consumption of financial resources while partnering across Trading and Risk to ensure that financial resource targets for the business are met in part by modulation of electronic trading parameters
Partner with Technology to design and evolve our automated trading system including systematic pricing and inventory management frameworks, market connectivity, and business-facing tools for configuring and managing the electronic business
Evaluate and integrate new electronic trading venues, protocols, and data sources as the market evolves, with a focus on scalable solutions
Stay at the forefront of relevant market structure developments, partnering with the Product organization to incorporate solutions such as central clearing into scalable, electronically accessible solutions for counterparties
Collaborate with State Street Markets’ Research division to distill academic theory into actionable trading strategies while exploring evolving use cases within Trading across both predictive and generative artificial intelligence
Education And Preferred Qualifications:
5+ years of experience in securities finance trading with a focus on technology-led solutions is a requirement.
Proficiency in at least one scripting language (Python, R, etc.) is a requirement.
An undergraduate degree in Computer Science, Mathematics, Statistics, Engineering, Economics, Finance, or a related quantitative discipline is a requirement.
A deep understanding of securities lending trading dynamics, market structure, regulation, and technology is a requirement.
A deep understanding of bank capital, liquidity, and leverage constraints and how they impact securities finance businesses is a requirement.
Outstanding written and verbal communication skills and the ability to distill complex, technical concepts into succinct, digestible executive language is a requirement.
A demonstrated ability to foster trust and drive alignment between cross-functional trading, product, engineering, and quant teams is a requirement.
A graduate degree (MS, MBA, MFE, or similar) is a plus.
Salary Range:
$220,000 - $223,750 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Mid Level Head Of Customer Success Jobs: Frequently Asked Questions
How do I get a mid level head of customer success job?
Position your experience around measurable outcomes: retention rates you improved, onboarding processes you redesigned, or expansion revenue you drove. Hiring managers at this level want to see that you can own a customer segment independently. Highlight cross-functional work with sales, product, or support teams, and lead with specific results rather than responsibilities when writing your resume and cover letter.
Which companies hire mid level head of customer successs?
Companies hiring mid level head of customer successs right now include Jobot, Reachdesk, and Planate Management, based on current listings on Migrate Mate as of July 2026. Hiring at this level tends to come from scaling SaaS businesses, enterprise software firms, and tech-enabled service companies that need experienced practitioners to manage growing customer bases without heavy management oversight.
Are there remote mid level head of customer success jobs?
Yes, remote and hybrid options are widely available at this level. About 44% of mid level head of customer success openings are remote or hybrid as of July 2026, reflecting how customer success work translates well to distributed environments. Most remote roles still expect strong async communication skills and the ability to run customer calls and internal reviews independently.
How do I move up to a mid level head of customer success role?
Getting to mid level means building a record of independent ownership, not just task completion. Focus on taking full accountability for a customer segment or product line, driving measurable improvements in health scores or net revenue retention, and developing the ability to mentor newer teammates. Employers want to see that you can set direction and execute without step-by-step guidance from a manager.
Which industries hire the most mid level head of customer successs?
Mid Level head of customer success roles concentrate in Technology & Software, Education, and Staffing & Recruiting, based on current listings on Migrate Mate as of July 2026. These sectors tend to run subscription or recurring-revenue models where retaining and expanding existing accounts is a direct business priority, which drives steady demand for experienced customer success professionals at the mid level.