Client Services Manager Jobs in Tampa, FL
Client Services Manager jobs in Tampa, Florida concentrate in the downtown core along the Riverwalk corridor, in Westshore's office district, and across the broader South Tampa business community, with strong demand in financial services, healthcare technology, and professional services. The employers hiring right now include JPMorganChase, MBE CPAs, and Franklin Street. Find a role that fits below and apply directly.
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About Us:
American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 3,000 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, South Carolina, and North Carolina. Our organization derives its Strength From Integrity, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.
A Day in the Life:
Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.
Learn more about American Integrity Insurance and our job opportunities at https://careers.aii.com.
This Job: Client Services Specialist
You'll Report To: Client Services Supervisor
What You'll Do: The Client Services Specialist will provide customers with enhanced service in the placement and maintenance of residential property insurance.
- Respond to inquiries and questions from agents, customers and internal departments via text,chat, email, and phone.
- Provide agents and insured customers accurate information.
- Research and resolve issues.
- Answer calls professionally and expediently.
- Provide administrative, general office and clerical services as required.
- Process mail and all other correspondence
- Participate in projects/assignments that support policy services.
- Maintain a superior level of customer service provided to all clients.
Education: Associate’s Degree preferred.
Experience: Two (2) years of personal lines experience, or contact center experience, or combination of education and experience.
Licensure: Florida licenses 20-44 (Personal Lines), 2-20 (General Lines), or 4-40 (Customer Service) preferred.
Knowledge:
- Demonstrate skills in the use of computer software applications.
- Specific knowledge in a particular line of business and / or additional education may be required by the hiring business unit.
- Familiarity with various types of insurance policies preferred.
Skills:
- Proven ability in customer service required.
- Ability to communicate interpersonally with individuals and groups via telephone and in writing.
- Ability to communicate effectively with a wide variety of technical / professional / consumer clients.
- Ability to develop and maintain open and trusting working relationships with clients / agents in order to gather pertinent information.
- Ability to balance timeliness and accuracy.
- Ability to listen and communicate clearly while maintaining proper confidentiality.
- Strong decision-making and problem solving skills.
- Ability to innovate regarding methods and approaches to existing and future work processes.
- Ability to be resourceful in information gathering and assess information for the best possible decision.
Schedule: 8:30-5:30pm, Monday-Friday, On-site.
Working Conditions: Normal business office environment. Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.
Travel: Minimum, as required.
ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.
American Integrity Insurance Group is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- On-site gym
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
- Volunteer time off
Work Location: In person
About Us:
American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 3,000 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, South Carolina, and North Carolina. Our organization derives its Strength From Integrity, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.
A Day in the Life:
Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.
Learn more about American Integrity Insurance and our job opportunities at https://careers.aii.com.
This Job: Client Services Specialist
You'll Report To: Client Services Supervisor
What You'll Do: The Client Services Specialist will provide customers with enhanced service in the placement and maintenance of residential property insurance.
- Respond to inquiries and questions from agents, customers and internal departments via text,chat, email, and phone.
- Provide agents and insured customers accurate information.
- Research and resolve issues.
- Answer calls professionally and expediently.
- Provide administrative, general office and clerical services as required.
- Process mail and all other correspondence
- Participate in projects/assignments that support policy services.
- Maintain a superior level of customer service provided to all clients.
Education: Associate’s Degree preferred.
Experience: Two (2) years of personal lines experience, or contact center experience, or combination of education and experience.
Licensure: Florida licenses 20-44 (Personal Lines), 2-20 (General Lines), or 4-40 (Customer Service) preferred.
Knowledge:
- Demonstrate skills in the use of computer software applications.
- Specific knowledge in a particular line of business and / or additional education may be required by the hiring business unit.
- Familiarity with various types of insurance policies preferred.
Skills:
- Proven ability in customer service required.
- Ability to communicate interpersonally with individuals and groups via telephone and in writing.
- Ability to communicate effectively with a wide variety of technical / professional / consumer clients.
- Ability to develop and maintain open and trusting working relationships with clients / agents in order to gather pertinent information.
- Ability to balance timeliness and accuracy.
- Ability to listen and communicate clearly while maintaining proper confidentiality.
- Strong decision-making and problem solving skills.
- Ability to innovate regarding methods and approaches to existing and future work processes.
- Ability to be resourceful in information gathering and assess information for the best possible decision.
Schedule: 8:30-5:30pm, Monday-Friday, On-site.
Working Conditions: Normal business office environment. Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.
Travel: Minimum, as required.
ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.
American Integrity Insurance Group is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- On-site gym
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
- Volunteer time off
Work Location: In person
See All 75 Client Services Manager Jobs in Tampa
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Find Client Services Manager JobsClient Services Manager Job Market in Tampa
Who's Hiring
- JPMorganChase23
- MBE CPAs8
- Franklin Street8
- FirstLight Home Care8
- World Wide Technology8
Top Industries Hiring
- Banking & Financial Services
Client Services Manager Jobs in Tampa: Frequently Asked Questions
How do I get a client services manager job in Tampa?
Focus your search on Tampa's densest hiring corridors: the Westshore Business District for financial services and insurance firms, downtown Tampa for professional services and consulting, and the Channelside and Harbour Island area for technology companies. Candidates who can show retention metrics, upsell history, or experience managing enterprise accounts stand out. Building familiarity with the healthcare IT and fintech sectors that anchor Tampa's economy gives a meaningful edge.
Which companies hire client services managers in Tampa?
Employers hiring client services managers in Tampa right now include JPMorganChase, MBE CPAs, and Franklin Street, based on current listings on Migrate Mate as of November 2026. Tampa's mix of regional banks, insurance carriers, and growth-stage technology companies means demand comes from both large corporate headquarters and mid-size firms expanding their client operations teams.
Are there remote client services manager jobs in Tampa?
Yes, though availability depends on the role: client services managers in software, financial technology, and managed services work remotely far more often than those in hands-on healthcare or hospitality settings. About 67% of client services manager openings tied to Tampa are remote or hybrid as of November 2026, with most flexibility concentrated in SaaS and insurance account management positions.
How can I get a client services manager job in Tampa with little or no experience?
The most realistic entry path in Tampa is moving up from a client success coordinator or account support role, which many of Tampa's insurance carriers and regional banks post regularly. Firms in the Westshore corridor and downtown frequently hire associate-level client services staff and promote from within. Demonstrating CRM proficiency, a customer-facing background in any Tampa industry, and measurable communication skills gives entry-level candidates a concrete advantage.
Which industries hire the most client services managers in Tampa?
Tampa client services manager roles concentrate in Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. Tampa's established insurance and financial services infrastructure, combined with its growing technology sector around the University of South Florida research corridor, creates consistent demand for client-facing management talent across those fields.
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See All 75 Client Services Manager Jobs in Tampa
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