Remote Service Advisor Jobs
Remote service advisor jobs are open across the U.S. in automotive, insurance, warranty, and customer service sectors, from entry-level support roles at remote-first startups to senior advisor positions on distributed customer success teams. Employers hiring remotely right now include Morley, Enterprise Mobility, and Wheels. See the openings below and apply to the ones that match your experience.
Find Remote Service Advisor JobsOverview
Showing 5 of 15+ Remote Service Advisor jobs
Sr. Technical Account Advisor (Retail - Logistics Service Provider)
Location: Virtual within the US
Synonymous Business Title (s): Customer Success Account Manager, Sr. Customer Account Delivery Advisor, Sr. Technical Account Manager
Overview
At Blue Yonder, our success is measured by the value our customers realize from our solutions. As a Sr Technical Account Advisor, you will serve as a trusted technical and operational partner to enterprise SaaS customers, helping them maintain healthy environments, navigate complex issues, and get more value from their Blue Yonder solutions.
You will connect customer priorities with teams across Customer Success, Support, Cloud Operations, Product, Consulting, Sales, and Engineering. As Blue Yonder advances its Cognitive Solutions, you will also help customers understand and adopt AI-enabled capabilities that can improve operational efficiency, resiliency, and decision-making.
Scope
You will support a portfolio of enterprise SaaS customers, balancing immediate operational needs with long-term customer success. You will monitor service performance, coordinate escalations, identify risks and adoption opportunities, and communicate effectively with technical and business stakeholders.
This is a senior individual-contributor role with significant cross-functional influence and regular interaction with customer IT, business, and leadership teams.
Our Technical Environment
Our teams work with enterprise SaaS applications, cloud-hosted environments, operational analytics, service-management processes, and AI-enabled capabilities. Relevant technologies and concepts include predictive analytics, anomaly detection, generative AI, natural-language experiences, automated diagnostics, and agentic workflows.
What You’ll Do
- Serve as a trusted technical and operational contact for assigned enterprise SaaS customers.
- Monitor service health, SLA performance, case trends, backlog, adoption, and operational risks.
- Coordinate across Customer Support, Cloud Operations, Product, Consulting, Engineering, Sales, and Customer Success to resolve complex customer issues.
- Identify cross-sell and upsell opportunities and contribute to revenue expansion and account growth.
- Manage escalations, critical incidents, root-cause follow-ups, and improvement plans through resolution.
- Deliver clear service reviews, operational updates, and customer health insights to technical and business stakeholders.
- Identify opportunities to improve product adoption, modernize customer environments, and expand the value customers receive from Blue Yonder solutions.
- Help customers understand AI-enabled capabilities, including predictive insights, anomaly detection, automated diagnostics, and agent-assisted workflows.
- Translate technical issues and operational data into clear business impact, recommendations, and next steps.
- Build trusted relationships with customer stakeholders while promoting effective SaaS governance and support practices.
What We’re Looking For
Required Qualifications:
- 8+ years of combined experience across Technical Account Management, Customer Success, SaaS Support, Service Delivery, Solution Consulting, Program Management, or a similar customer-facing technical role.
- Experience supporting enterprise SaaS applications, cloud-hosted environments, customer escalations, and service operations.
- Knowledge of incident management, case management, SLA tracking, root-cause follow-up, and operational reporting.
- Strong analytical and problem-solving skills, with the ability to interpret service trends, customer health indicators, and operational metrics.
- Excellent ability to explain complex technical topics to technical and non-technical audiences.
- Ability to manage multiple customers, priorities, and time-sensitive issues while collaborating across functions.
- Foundational understanding of AI, machine learning, predictive analytics, generative AI, and responsible AI principles.
- Bachelor’s degree or equivalent relevant experience in computer science, engineering, information systems, business, supply chain, or a related discipline.
Preferred Qualifications:
- The ideal candidate will have experience with Retail Logistics Service Providers.
- The ideal candidate will have experience with supply chain, retail, manufacturing, logistics, warehouse management, transportation management, planning, commerce, or order management solutions.
- Experience with Blue Yonder products or comparable enterprise supply chain platforms.
- Familiarity with ITIL practices, cloud infrastructure, dashboards, BI tools, logs, or support analytics.
- Experience preparing service reviews, executive summaries, customer health reports, or SLA reports.
- Experience helping customers adopt AI/ML-enabled enterprise applications, predictive insights, digital assistants, or automated workflows.
- A consultative approach and the ability to connect technical issues and product capabilities to customer business outcomes.
Travel
<20%; Ability to travel to customers’ locations based on business needs.
- LI-AD1
#LI-remote
-
The annual salary range for this position is $125,000 - $160,000
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Sr. Technical Account Advisor (Retail - Logistics Service Provider)
Location: Virtual within the US
Synonymous Business Title (s): Customer Success Account Manager, Sr. Customer Account Delivery Advisor, Sr. Technical Account Manager
Overview
At Blue Yonder, our success is measured by the value our customers realize from our solutions. As a Sr Technical Account Advisor, you will serve as a trusted technical and operational partner to enterprise SaaS customers, helping them maintain healthy environments, navigate complex issues, and get more value from their Blue Yonder solutions.
You will connect customer priorities with teams across Customer Success, Support, Cloud Operations, Product, Consulting, Sales, and Engineering. As Blue Yonder advances its Cognitive Solutions, you will also help customers understand and adopt AI-enabled capabilities that can improve operational efficiency, resiliency, and decision-making.
Scope
You will support a portfolio of enterprise SaaS customers, balancing immediate operational needs with long-term customer success. You will monitor service performance, coordinate escalations, identify risks and adoption opportunities, and communicate effectively with technical and business stakeholders.
This is a senior individual-contributor role with significant cross-functional influence and regular interaction with customer IT, business, and leadership teams.
Our Technical Environment
Our teams work with enterprise SaaS applications, cloud-hosted environments, operational analytics, service-management processes, and AI-enabled capabilities. Relevant technologies and concepts include predictive analytics, anomaly detection, generative AI, natural-language experiences, automated diagnostics, and agentic workflows.
What You’ll Do
- Serve as a trusted technical and operational contact for assigned enterprise SaaS customers.
- Monitor service health, SLA performance, case trends, backlog, adoption, and operational risks.
- Coordinate across Customer Support, Cloud Operations, Product, Consulting, Engineering, Sales, and Customer Success to resolve complex customer issues.
- Identify cross-sell and upsell opportunities and contribute to revenue expansion and account growth.
- Manage escalations, critical incidents, root-cause follow-ups, and improvement plans through resolution.
- Deliver clear service reviews, operational updates, and customer health insights to technical and business stakeholders.
- Identify opportunities to improve product adoption, modernize customer environments, and expand the value customers receive from Blue Yonder solutions.
- Help customers understand AI-enabled capabilities, including predictive insights, anomaly detection, automated diagnostics, and agent-assisted workflows.
- Translate technical issues and operational data into clear business impact, recommendations, and next steps.
- Build trusted relationships with customer stakeholders while promoting effective SaaS governance and support practices.
What We’re Looking For
Required Qualifications:
- 8+ years of combined experience across Technical Account Management, Customer Success, SaaS Support, Service Delivery, Solution Consulting, Program Management, or a similar customer-facing technical role.
- Experience supporting enterprise SaaS applications, cloud-hosted environments, customer escalations, and service operations.
- Knowledge of incident management, case management, SLA tracking, root-cause follow-up, and operational reporting.
- Strong analytical and problem-solving skills, with the ability to interpret service trends, customer health indicators, and operational metrics.
- Excellent ability to explain complex technical topics to technical and non-technical audiences.
- Ability to manage multiple customers, priorities, and time-sensitive issues while collaborating across functions.
- Foundational understanding of AI, machine learning, predictive analytics, generative AI, and responsible AI principles.
- Bachelor’s degree or equivalent relevant experience in computer science, engineering, information systems, business, supply chain, or a related discipline.
Preferred Qualifications:
- The ideal candidate will have experience with Retail Logistics Service Providers.
- The ideal candidate will have experience with supply chain, retail, manufacturing, logistics, warehouse management, transportation management, planning, commerce, or order management solutions.
- Experience with Blue Yonder products or comparable enterprise supply chain platforms.
- Familiarity with ITIL practices, cloud infrastructure, dashboards, BI tools, logs, or support analytics.
- Experience preparing service reviews, executive summaries, customer health reports, or SLA reports.
- Experience helping customers adopt AI/ML-enabled enterprise applications, predictive insights, digital assistants, or automated workflows.
- A consultative approach and the ability to connect technical issues and product capabilities to customer business outcomes.
Travel
<20%; Ability to travel to customers’ locations based on business needs.
- LI-AD1
#LI-remote
-
The annual salary range for this position is $125,000 - $160,000
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
See All 15 Remote Service Advisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Service Advisor JobsRemote Service Advisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote service advisor jobs.
- Prior experience as a service advisor or service writer at a dealership or repair facility
- Proficiency with a dealer management system such as CDK, Reynolds and Reynolds, or Tekion
- Strong written and verbal communication skills for explaining repairs to non-technical customers
- Ability to read and interpret automotive repair orders, estimates, and warranty documentation
- Valid driver's license with a clean driving record
- Completion of manufacturer or ASE service advisor training or certification preferred
Tips for Your Remote Service Advisor Job Search
Prove you can work without oversight
Remote employers need evidence you'll manage your own caseload without daily check-ins. Call out specific examples of independent case resolution, async client updates, and self-managed follow-up cycles in your resume and cover letter.
Apply early to remote roles that fit
Migrate Mate lists remote service advisor openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings move fast, so getting your application in early improves your odds.
Show fluency in remote service tools
Name the CRM platforms, ticketing systems, and video tools you've used, such as Salesforce, Zendesk, or ServiceNow. Remote service advisor hiring managers scan for these specifically because the role runs entirely through digital systems.
Prepare for an async-first interview process
Many remote employers use written screening questions or recorded video interviews before scheduling a live call. Practice giving clear, structured answers in writing and on camera so your communication skills come through before you ever speak with a hiring manager.
Remote Service Advisor Jobs: Frequently Asked Questions
How do I get a remote service advisor job?
Target companies with remote-first or distributed customer service operations, such as insurance carriers, extended warranty providers, and SaaS platforms with service-heavy accounts. Remote employers screen for strong written communication, the ability to manage cases without in-person oversight, and comfort with CRM and ticketing tools. Candidates who can demonstrate self-direction and clear async documentation habits stand out immediately.
Which companies hire remote service advisors?
Employers currently hiring remote service advisors include Morley, Enterprise Mobility, and Wheels, per current remote listings on Migrate Mate as of September 2026. Remote service advisor roles tend to concentrate at insurance companies, extended warranty firms, and remote-first customer operations teams that manage distributed service workflows.
Can you get a remote service advisor job with no experience?
Yes, but remote entry-level service advisor roles are harder to land because employers expect you to work independently from day one without on-site coaching. Your best entry points are remote-first customer support companies and insurance platforms that train remotely. Show strong written communication, familiarity with CRM tools, and examples of handling customer issues without escalation to open those doors.
Do you need a degree for remote service advisor jobs?
Not always. Remote employers in this role weigh demonstrated customer service skills, CRM proficiency, and a history of resolving service issues over formal credentials. Industry certifications, product knowledge, and a clear record of customer-facing results often carry more weight than a degree, especially at remote-first companies that evaluate candidates on practical ability.
See All 15 Remote Service Advisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Service Advisor Jobs