Remote Customer Success Agent Jobs
Remote customer success agent jobs are open across the U.S. at remote-first firms and distributed teams, with strong demand in SaaS, fintech, and healthcare technology. Employers hiring remotely right now include Freedom Mortgage and ServiceNow. See the openings below and apply to the ones that match your experience.
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Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
Maintain regular and punctual attendance. Comply with all company policies and procedures.
Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time
Reaching/Working Overhead: N/A: does not require this activity.
Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time
Special Vision or Hearing Requirements: N/A: does not require this activity.
Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
The estimated base pay for this role is one part of our total compensation package and is determined within a range. The estimated base pay for this position is the annualized equivalent of $31,000.00 - $37,000.00, depending on experience, qualifications, market location, and other job-related factors. Excellent benefits package including but not limited to PTO, medical, dental, vision, 401(k) plan with company match, life insurance, long term and short-term disability options, FSA/HSA, tuition reimbursement, and other voluntary benefits.
Remote
Summary:
Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.
Essential Job Duties and Responsibilities include:
Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
Maintain regular and punctual attendance. Comply with all company policies and procedures.
Performs other related duties as assigned.
Education and/or Experience:
High School Graduate/GED
0-1 Years related work experience preferred
Licensure, Certification, Requirements:
None required
Specialized Skills & Knowledge Requirements
N/A
People Management Level:
This position is an individual contributor.
Workplace Conditions:
Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time
Reaching/Working Overhead: N/A: does not require this activity.
Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time
Special Vision or Hearing Requirements: N/A: does not require this activity.
Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
Driving: N/A: does not require this activity.
Environmental Risks:
Exposure to hazardous materials, chemicals and/or fumes: N/A
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.
The estimated base pay for this role is one part of our total compensation package and is determined within a range. The estimated base pay for this position is the annualized equivalent of $31,000.00 - $37,000.00, depending on experience, qualifications, market location, and other job-related factors. Excellent benefits package including but not limited to PTO, medical, dental, vision, 401(k) plan with company match, life insurance, long term and short-term disability options, FSA/HSA, tuition reimbursement, and other voluntary benefits.
Remote
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Find JobsRemote Customer Success Agent Job Market
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in remote customer success agent jobs.
- 1-3 years of experience in customer success, account management, or customer support
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client-facing interactions
- Experience with customer health scoring, onboarding workflows, or renewal processes
- Ability to manage a portfolio of accounts and prioritize by risk or opportunity
- Familiarity with helpdesk or ticketing systems such as Zendesk or Intercom
Tips for Your Remote Customer Success Agent Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer success agent openings from across the U.S. in one place. Search for roles that match your experience level and sector, then apply directly. Remote roles at well-known companies fill fast, so acting on a strong match early matters.
Show async communication skills upfront
Remote customer success roles depend on clear written communication. Include a sample email, a Loom-style walkthrough, or a written case summary in your application to prove you can manage customer relationships without relying on in-person interaction or real-time calls.
Highlight CRM and tool fluency concretely
Remote hiring managers for customer success roles want to see specific tools you've used, not just general tech comfort. Name Salesforce, HubSpot, Gainsight, Zendesk, or Intercom in your resume and describe what you did inside each platform.
Frame results around retention and renewals
Remote customer success employers care about outcomes you owned independently. Quantify churn reduction, renewal rates, onboarding completion, or NPS improvement from your past roles. Metrics tied to retention tell a remote hiring manager you can manage a book of business without supervision.
Remote Customer Success Agent Jobs: Frequently Asked Questions
How do I get a remote customer success agent job?
Target remote-first SaaS companies and distributed tech teams, which hire customer success agents remotely far more than traditional office-based firms. Remote employers screen hard for written communication, async responsiveness, and the ability to manage a customer portfolio without daily oversight. A demonstrated history of hitting retention or renewal targets, even from contract or support work, gives you a clear edge over candidates without remote-specific proof.
Which companies hire remote customer success agents?
Employers currently hiring remote customer success agents include Freedom Mortgage and ServiceNow, per current remote listings on Migrate Mate as of September 2026. Remote customer success agent roles concentrate at remote-first SaaS companies, fintech platforms, and distributed healthcare technology teams that manage large customer bases across multiple time zones.
Can you get a remote customer success agent job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to work independently from day one without on-site coaching. Companies that hire entry-level remote customer success agents tend to be early-stage SaaS startups or teams with strong onboarding documentation. You can strengthen your candidacy by showing async communication samples, familiarity with CRM tools like Salesforce or HubSpot, and any measurable results from support, retail, or account-facing roles.
Do you need a degree for remote customer success agent jobs?
Not always. Remote employers in SaaS and tech weigh demonstrated communication skills, CRM proficiency, and customer retention results more heavily than a specific degree. A portfolio showing onboarding work, renewal wins, or written async communication often carries more weight than a diploma. Some enterprise or healthcare-adjacent roles may list a degree preference, but it's rarely a hard requirement at the customer success agent level.
Which industries hire the most remote customer success agents?
Most remote customer success agent openings sit in Banking & Financial Services, per current remote listings on Migrate Mate as of September 2026. These sectors hire customer success agents remotely because their customer bases are inherently distributed, making location-independent relationship management a practical and efficient model.
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