Support Analyst Jobs in Boston, MA
Support Analyst jobs in Boston are concentrated in the Financial District, Seaport, and Longwood Medical Area, with strong demand from healthcare systems, financial services firms, and enterprise software companies. Employers hiring right now include Morgan Stanley, Goodwin Procter LLP, and BNY. See the openings below and apply to the ones that match your experience.
Find Support Analyst JobsOverview
Open roles14
Top employerMorgan Stanley
Work type67% On-site
Top credentialBachelor's degree
Companies hiring12
Showing 5 of 14+ Support Analyst jobs
IT Tech Support Analyst, Epic
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Added 3d ago
Community Care Cooperative
IT Tech Support Analyst, Epic
Boston, Massachusetts
Added 3d ago
A
Senior It Support Analyst
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A
Added 1w ago
Air Space Intelligence
Senior It Support Analyst
Boston, Massachusetts
Added 1w ago
Technical Support Analyst
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Added 1w ago
W.B. Mason Company, Inc
Technical Support Analyst
Boston, Massachusetts
Added 1w ago
Product Support Analyst
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Added 1w ago
Benchling
Product Support Analyst
Boston, Massachusetts
Added 1w ago
Senior Specialist, Production Services Infrastructure Support Analyst
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Added 2w ago
BNY
Senior Specialist, Production Services Infrastructure Support Analyst
Boston, Massachusetts
Added 2w ago
Added 3d ago
IT Tech Support Analyst, Epic
Community Care Cooperative·Boston, Massachusetts
Job functions:
$57k - $67k/yr
Hybrid
Bachelor's degree in information technology
Job Description
Location: Boston (Hybrid)
Organization Summary:
Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners.
Job Summary:
This position will be housed under our subsidiary organization of C3, Community Technology Cooperative, LLC (CTC). CTC is looking for an experienced Technical Analyst for Epic projects and additional technical support. Reporting to the Technical Manager, the Technical Analyst will be responsible for delivering excellent customer service while resolving technical issues for our clients. The ideal candidate will have experience in:
- Hardware support
- Network troubleshooting
- Basic PowerShell Scripting
- Basic Command Line experience
- Okta Admin support
- Active Directory User Management
- SharePoint Management and Support
- Customer Service
- Creating Technical guides for non-technical folks
- Effectively running Technical Meetings and taking detailed notes
- Scheduling Meetings and Calendar Management using Outlook
- Azure and Entra Management and Support
- Biscom Faxing set up and support
- OnBase troubleshooting
- MDM deployment and support
- Multitasking in a fast-paced environment
Responsibilities:
- Provide technical support for our Epic implementation projects
- Triage, troubleshooting and resolving tickets for Health Centers currently live with Epic
- Assist in the deployment of Epic software using Kuiper MDM
- Plan, perform and lead technical dress rehearsals for Epic implementations
- Troubleshoot hardware and software issues related to workstations, servers, and network devices
- Provide troubleshooting support and issue resolution for Epic New user onboarding intake process
- Create Epic Workstation records and configure settings within the workstation record
- Manage and Create Active Directory user accounts, groups, and permissions
- Support and manage the CTC Okta Hub and Health Center Okta Spokes for SSO and MFA
- Set up and troubleshoot Biscom faxing services for clients
- Troubleshoot issues related to OnBase document management system
- Assist in resolving complex network issues
- Document all technical support cases and resolutions in our ticketing system
- Provide excellent customer service and ensure client satisfaction
- Provide support for Epic Printer Mapping
- Serve as a liaison between CTC, Health centers, Epic, Insource Services, and other vendors/groups as needed
- Create and maintain tipsheets and guides to assist users through technical processes
- Meet with Health Center IT leaders to discuss and resolve issues entered through tickets
- Hybrid position, mostly from home with some on site travel to health centers across Massachusetts and to our office in Boston as needed. On Site required for project milestones
- Must be able to effectively run meetings and also take detailed notes during technical meeting
- Other Duties as assigned
Required Skills:
- Minimum experience of having participated in at least one Epic implementation
- Knowledge of Windows operating systems, Microsoft Office, and Active Directory
- Knowledge of Microsoft Power platform including, MS Lists, MS Forms, Power Automate, Power Apps
- Experience with network troubleshooting, TCP/IP, DNS, and DHCP, VPN
- Familiarity with Okta, Biscom, and OnBase software is a plus
- Excellent problem-solving skills and attention to detail
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Willingness to learn new technologies and processes
Desired Other Skills:
- Familiarity with the MassHealth ACO program
- Familiarity with Federally Qualified Health Centers
- Experience with anti-racism activities, and/or lived experience with racism is highly preferred
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field preferred
- Minimum of 2 years of experience in a technical support role
** In compliance with Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **
Community Care Cooperative
IT Tech Support Analyst, Epic
Boston, Massachusetts
Added 3d ago
Job functions:
$57k - $67k/yr
Hybrid
Bachelor's degree in information technology
Job Description
Location: Boston (Hybrid)
Organization Summary:
Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners.
Job Summary:
This position will be housed under our subsidiary organization of C3, Community Technology Cooperative, LLC (CTC). CTC is looking for an experienced Technical Analyst for Epic projects and additional technical support. Reporting to the Technical Manager, the Technical Analyst will be responsible for delivering excellent customer service while resolving technical issues for our clients. The ideal candidate will have experience in:
- Hardware support
- Network troubleshooting
- Basic PowerShell Scripting
- Basic Command Line experience
- Okta Admin support
- Active Directory User Management
- SharePoint Management and Support
- Customer Service
- Creating Technical guides for non-technical folks
- Effectively running Technical Meetings and taking detailed notes
- Scheduling Meetings and Calendar Management using Outlook
- Azure and Entra Management and Support
- Biscom Faxing set up and support
- OnBase troubleshooting
- MDM deployment and support
- Multitasking in a fast-paced environment
Responsibilities:
- Provide technical support for our Epic implementation projects
- Triage, troubleshooting and resolving tickets for Health Centers currently live with Epic
- Assist in the deployment of Epic software using Kuiper MDM
- Plan, perform and lead technical dress rehearsals for Epic implementations
- Troubleshoot hardware and software issues related to workstations, servers, and network devices
- Provide troubleshooting support and issue resolution for Epic New user onboarding intake process
- Create Epic Workstation records and configure settings within the workstation record
- Manage and Create Active Directory user accounts, groups, and permissions
- Support and manage the CTC Okta Hub and Health Center Okta Spokes for SSO and MFA
- Set up and troubleshoot Biscom faxing services for clients
- Troubleshoot issues related to OnBase document management system
- Assist in resolving complex network issues
- Document all technical support cases and resolutions in our ticketing system
- Provide excellent customer service and ensure client satisfaction
- Provide support for Epic Printer Mapping
- Serve as a liaison between CTC, Health centers, Epic, Insource Services, and other vendors/groups as needed
- Create and maintain tipsheets and guides to assist users through technical processes
- Meet with Health Center IT leaders to discuss and resolve issues entered through tickets
- Hybrid position, mostly from home with some on site travel to health centers across Massachusetts and to our office in Boston as needed. On Site required for project milestones
- Must be able to effectively run meetings and also take detailed notes during technical meeting
- Other Duties as assigned
Required Skills:
- Minimum experience of having participated in at least one Epic implementation
- Knowledge of Windows operating systems, Microsoft Office, and Active Directory
- Knowledge of Microsoft Power platform including, MS Lists, MS Forms, Power Automate, Power Apps
- Experience with network troubleshooting, TCP/IP, DNS, and DHCP, VPN
- Familiarity with Okta, Biscom, and OnBase software is a plus
- Excellent problem-solving skills and attention to detail
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Willingness to learn new technologies and processes
Desired Other Skills:
- Familiarity with the MassHealth ACO program
- Familiarity with Federally Qualified Health Centers
- Experience with anti-racism activities, and/or lived experience with racism is highly preferred
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field preferred
- Minimum of 2 years of experience in a technical support role
** In compliance with Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **
See All 14 Support Analyst Jobs in Boston
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Find Support Analyst JobsSupport Analyst Job Market in Boston
Who's Hiring
Top Industries Hiring
- Law & Legal Services
- Technology & Software
- Investment & Asset Management
Support Analyst Jobs in Boston: Frequently Asked Questions
How do I get a support analyst job in Boston?
Focus your search on Boston's three busiest hiring clusters: the Financial District for banking and asset management firms, the Seaport for technology companies, and Longwood for hospital systems and life sciences. Candidates who stand out here typically combine a relevant degree or certification with hands-on ticketing system experience, and familiarity with ITIL frameworks gives a real edge in Boston's enterprise-heavy market.
Which companies hire support analysts in Boston?
Boston support analyst roles are posted by Morgan Stanley, Goodwin Procter LLP, and BNY and others right now, based on current listings on Migrate Mate as of July 2026. Boston's employer mix skews toward large healthcare systems, regional banks, and mid-size SaaS companies headquartered in the Seaport and Back Bay.
Are there remote support analyst jobs in Boston?
Yes, though it depends on the role type: analytical and software-focused support positions are commonly remote, while infrastructure or hardware-adjacent roles typically require on-site presence. About 33% of support analyst openings tied to Boston are remote or hybrid as of July 2026, with Seaport-area tech employers driving most of those flexible arrangements.
How can I get a support analyst job in Boston with little or no experience?
The most realistic entry point is a help desk or IT support specialist role at one of Boston's large hospital networks or university systems, which regularly hire entry-level candidates and promote from within. Earning a CompTIA A+ or HDI Support Center Analyst certification before applying meaningfully strengthens your candidacy, and Boston's dense healthcare and higher-education sectors offer more structured junior pathways than most comparable cities.
Which industries hire the most support analysts in Boston?
Most support analyst openings in Boston sit in Law & Legal Services, Technology & Software, and Investment & Asset Management, per current listings on Migrate Mate as of July 2026. Boston's concentration of world-class hospitals, Ivy-adjacent universities, and a growing Seaport tech corridor means those sectors consistently generate the highest local volume of support analyst postings.
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